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Riot Jr.

Sep 3, 2013, 4:53 PM

Got a 100% QA score for cool-story-broing a Customer.

I thought I was going to get in trouble for doing this (I just do it when the caller deserves it), though, I received a possitive feedback from the guy at QA.

"All" my calls are monitored.
.I_I.

Aug 26, 2013, 4:19 PM

customer like women

You: Well you see, I'm incredibly cheap. I see on my cart it's $25 for the advanced receiver service, then as you say 10 off for auto bill pay and it ALSO shows a 10 discount for having it for 24 months, which is $5 if I'm correct, which, five dollars is a lot of money to me... and I don't think it's fair to pay that
You: No further questions about the package, thank you though!


Alex: $25-$10 would be $15.


You: You see Alex, I'm kinda like a women, I want to feel special, like Direct TV likes me!... So how can we do that?
You: Am I confusing the advance reciever discount for 24 months and the bill pay for two seperate discounts, when in fact they are the same thing then?




There's just so much wrong here. They clearly f...
(continues)
2 replies
TheDudeAbides

Aug 24, 2013, 11:12 AM

If you are selling smartphones to old fogies

stop it. Mad
3 replies
infojunkie101

Aug 4, 2013, 6:56 PM

Verizon entering Canada??

Hey All! What is your take on Verizon entering Canada?? Seems that ROBELUS is making a big stink and getting no where. Do you think it will be positive or negative for Canadians?
2 replies
disdroid2012

Jul 30, 2013, 11:21 AM

Mass Exodus

Everyone is leaving this company. POR QUE??
18 replies

AD       discussions continues below...

harvestcellular

Jul 31, 2013, 4:51 AM

looking to buy broken LCD assemblies

Hi guys. Anyone working in retail repair or asurion 3rd party repair facilities ...looking to buy broken , cracked and damaged LCD assemblies.

family owned and operated, paying fast top dollar.

please contact...

Thank you,

Dustin
dustin@ harvest mobile .net
http://www.harvestcellular.net »
Downscripting

Jul 26, 2013, 10:43 AM
edited

orly?

cust: I just wanted to let you know I am mailing my payment today so don't suspend my service.

me: Okay well it can take up to 10 business days for a mailed pmt to post so let me set a payment arrangement so you don't get suspended before it posts.

cust: No, I just told you I'm mailing it today.

me: Ma'am, I don't think you understood what I said. I said it can take 10 business days for that to post onto your acc. The money is past due, you will be suspended if I don't set up a payment arrangement.

cust: Whatever, I don't know why this is so difficult.

what I wanted to say: you're an idiot.
1 reply
Achmed

Jul 23, 2013, 10:25 PM

Mr. Customer you just made my day and my week

Customer: My internet is not working, do something.

Customer Service rep: On the router, can you tell me how many lights are on?

Customer: Ammm well, the kitchen, The living
room,.........................

Customer Service rep: Thanks God is Friday.
1 reply
cuckingcrazy

Jul 7, 2013, 12:50 PM

Holiday Pay

It is really nice to see that our Corporate employees gets holiday pay. As for us store employees only get three holidays off that are treated as a day off so no holiday pay is given. Any body else has this issue?
5 replies
Troper

Jul 10, 2013, 6:16 PM

How to be an uninformed representative:

"There is nothing different between the iphone 4S and the iphone 5... They just made it look more like a Galaxy."
1 reply
Riot_Act

Jul 1, 2013, 10:31 PM

Sembrated

with calls for the first time in the whole year.
Zakai117 y Achmed are here with me, el otro culero se fué (the other douche left, not an scooper so I can't say his name)
1 reply
worldwatcher

Jun 14, 2013, 8:34 AM

This made my day

I'm calling because i haven't used my phone in 10 days cause i was out of the country and want my account credited.

May i ask you a question sir? Are you also gonna tell your home owner that you're gonna take 10 days off the rent?
1 reply
worldwatcher

May 18, 2013, 4:06 PM

True Story!!!!

CX: Hi, i am calling because, you know how the samsung rugby that you guys are advertising is supposed to be waterproof. Well, my husband wanted to wash it and put it in the washer gave it a cycle and now the phone is completely blank. That is totally false advertsing

Me: Shocked : You know what let me get you the insurance department.
4 replies
disdroid2012

Jun 21, 2013, 1:16 PM

WWJD?

How would you handle a situation in which a customer purchased a phone from your store, never activated it, and then came back, said the phone was stolen, and now they want you to mark the phone as lost or stolen. If the phone was never activated, how can you put a status on it? Would you activate the ESN long enough to mark it as lost or stolen and then put the orginal ESN back on?
3 replies
macgyveravc

Jun 18, 2013, 2:41 PM

tethering

broke, no money. can I tether a samsung sgh-a157 go phone 3g to my android nextbook and/or laptop? any help will be greatly appreciated.
5 replies
MF D00M

Jun 12, 2013, 10:03 AM

iOS 7

getting it installed later today Very Happy (beta)
7 replies
Downscripting

Jun 7, 2013, 2:21 PM

ATT following VZW...again

Effective Sunday, June 9th, the upgrade eligibility for mobility customers will change from 20 months to 24 months.

NOTE: Accounts with upgrade eligibility between now and October will be grandfathered. Accounts with eligibility in November and beyond will be impacted.
3 replies
Downscripting

May 31, 2013, 9:19 AM

I hate Phoenix

That's all.
3 replies
Downscripting

May 27, 2013, 10:09 AM

VTO

I'm going home. See you tomorrow Wink
1 reply
jortlieb

May 21, 2013, 8:43 PM

Android Upgrade?

I just found a customer that has a Sony Xperia U with the international version, according to sony's website there is an upgrade for that phone that originally comes with the android gingerbread 2.3.6 and it can be upgraded to android ice-cream sandwich 4.0.1 but for some reason it is not letting him upgrade, do you have any idea of what the issue could be?
1 reply
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