THEY TUK EEER JEERRRRBS!!!!!!
self help themselves. They'll always need phone reps.
I can't tell you how many times I gave given sso options and they say, " I know, I just don't want to use it. I would rather call in."
Let's use our brains and think before we call in to gripe about the fact that you couldn't exchange your phone after you've had it for two months. If you didn't like it from the beginning, you should have returned it sooner!