The ones that has been there so long, knows everything back and forwards but had gotten so sick of management dicking them around and not getting the promotion they kept getting promised they just do whatever to pass by and keep scores at a decent level just to collect a check.
The rep. who trys to bully me into giving the customer a credit when it's not a company error so that he can look good to the customer or get a sale. Then they have the nerve to say "so you're unwilling to help the customer then?" Not when it's valid charges and I have to have my sup. approve it. Rat Dastards
It contains your contacts. Usually you pop it in a new device to activate your phone and move your contacts to your new phone. Thing is if they don't change it in the system and just change it in the phone it messes the phone up.