Shop Talk

how much data do you think you use on a regular basis, ma'm?"

"Uhhhhmmm... me 'n ma brotha, we use mediocre usage on a regular basis."

Mediocre usage? *SMH*

wasn't sure what was causing it first thing out of my mouth: "Magnets sir, Magnets"

Do any of you agents (reps) call center or otherwise get any cool perks with your jobs?

ex. Here we get the usual, Medical, Dental, 401k, Holiday pay, Overtime opportunities, Vaction and sick time. Possible bonuses, etc.

but we also get perks like Saturdays they order Pizza and hot wings from Pizza hut for everyone.

We have a cookout about once a week or so, where we cook hotdogs and hamburgers for the agents.

Free coffee on mondays (we have butter finger coffee in the coffee machine mmmmmmm...)

Used to have an xbox 360 in the break room and tv projected on the walls in front of our desks (call center is an open design)

So what do you have?

I can talk a million miles an hour and they get every bit of what I said. And then some. So cool 😎


That is all.

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I want to start this by stating that I'm not trying to sound rude or obnoxious. Honest question.

If a customer (or an Authorized Retailer) calls in to get insurance added to a line from a cross upgrade, how long should it take for you to do that?

as far as custy knows I'm asking supv to waive upg fees for him, but instead I'm typing to you. I told him she'd say no but he wanted me to ask anyway, so hello phonescoop doot do do, I'll get back on with Mr. low LTV and tell him I tried REALLY REALLY hard 🤣 😛

my department is going to be terms and conditions only, no more sales. wow.

I'd like to read the verbatim VERBATIM: "Good morning/afternoon/evening my name is John..... 🤣

you think customer surveys affecting our sales is going to encourage us to try harder??!! What about custys that take it out on our surveys when we can't give them a free iphone? What about those of us that always excel on monitored calls and almost always get great custy surveys and consistantly get kudos calls, but sometimes get bad surveys because our hands are tied not because of us but YOU and your jacked up ways and your bazillion departments custys perpetually get xfered to???
I got the really big sale this month and spanked at all other sales and consistantly perform well and I'm not getting my sales $0 because of one pished custy??

watch my performance now!!!!


FFFFFFFFFFFFFFFUUUUUUUUUUUUUUU!!!!!!!!!!!!!!! !!!!!!!

"A payment attempt has already been made on this shopping cart, therefore you must start over."

"I have to go, babe. I'll call you back to pick up those three lines later."

"May I call you back at a more convenient time?"

"No." *click*.

If I smoked, I'd have three right f'n now.

Or do these shared data plans from at&t benefit ABSOLUTELY NOBODY? 👿

I know there are some on here. Wassup with this strike on viacom? Im assuming its nationwide and not just an east coast thing. I am also assuming yall have had to deal with a lot of calls about it.

I spanked! Got my 4-10s with weekends off 😁 hooray!

"she hung GUP on me!"

"i like textes."

God Bless America. 😢

🙂 Where you been? Did you get caught posting at work? are you still There 🤣 ????????

"no but we value your business at (carrier) and have a great day!"

🤣

For those who work in customer care let me start by saying this: I know your job is very hectic and too many times to count I have seen ( rather heard ) you guys patiently and politely talk down and explain things to customers and ignorant store reps. You guys deserve alot of respect and money.

HOWEVER...........
For the past month I have talked to the most downright disrespectful a%%h@le reps. And the kicker is that they are outsourced.
I had a woman from India who sucked her teeth, told me several times she didnt need to look at policy because it didnt matter, and then abruptly transferred me to a supervisor. She was one of at least 5 that I have dealt with or heard this month.

What the frick frack is going on?

who felt I took her 4 line sale.
I CAN NOT steal something you didnt work to get. Especially when I asked you were they ur customers. You shouldn't have been cooing on the phone to whomever you were talking to for 45 minutes while sitting and stuffing your face with Wendys. When the customer came in you should have walked over and talked to them since you had "dealt" with them before. You also should have answered every mundane and repetitive question they had.

What did you expect me to say when after almost an hour of me finally getting around to signing them up , you strolled your dumb a%$ over to my register and formed the words " I got this" ?

Yes I told you to get lost. Yes I did. Yes, I said it in front of the customers and...
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