Shop Talk

The sh!tter: these type of co-workers often disappear to drop a deuce either within the first hour of their shift or right around the time work gets busy. You may notice these co-workers often bring a newspaper or other reading material in with them to enjoy while they stink up the can.

Man I wish I could just scream this at some customers.


"OH, my friend died."

"Oh I got in a car reck."

"I forgot."

"I'm unemployeed."


I DO NOT CARE! Honestly, a cell phone is a luxury, not a requirement or a necessity.

People need to pay their bill and own up to their usage.

Oh, and if they're going to complain about overage: STOP USING THE PHONE SO MUCH! Or get a higher plan, but again if the higher plan is "too expensive", then we're rigth back with: STOP USING THE PHONE SO MUCH, IT'S A LUXURY, NOT A NECESSITY!.


/end rant!

Customer called in about his data usage... Using way more than usual and admits to watching more videos and using Pandora more on his phone and adding 2 more email accounts.... Wants to know why his data usage is so high.....

Me: "Magnets sir, magnets." 🤣

Cci wanted to know if she would get international roaming charges if she traveled to Hawaii, I edu the cx that her plan covers roaming in all 50 states. Custy asks if that includes Hawaii *facepalm*

cci about a subsctiption on her account, edu cx of mobile purchase, removed and offered free purchase blocker, inform custy that "The Free Purchase Blocker is a COMPLETELY FREE FEATURE, the stops mobile purchases AT NO Charge." Custy asks if there is a charge for feature. *face Keyboard*

Customer wants to upgrade to the Android Iphone *throws Monitor*

Customer wants to know what number to call in case of an emergency, Edu cx 911.... custy proceeds to ask about specfic emergencies, what number he should call (ex. Fire, burglary, medical ...
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Learn how to flush, you're not 2.

We have 15 min for break, not 16, not 17. 15. So don't take up the entire hallways with your ginormous buttocks.

If one more customer of mine hears you bellow profanity because you like the sound of your own voice and like to show off your limited vocabulary Ima punch you in the nose.

If you hate working here so much you insist on wrecking my breaks by incessantly pishing and moaning, try working for wal mart or being unemployed.

That is all.

here in my cowntry we are electing our president today and, still, i have to work today! god! these place never cloooooooooooooosess!!! 😳 🤨 😕

Me: We can't provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible. Please feel free check the HTC EVO LTE
microsite Sprint.com/EVO4GLTE to see updates for the new launch date.
Me: We appreciate our customers' enthusiastic support and appreciate all your patience as we work to get HTC EVO 4G LTE in to your hands as soon as possible.
Me: You may continue to check your status onwww.Sprint.com/MyOrder for any updates to the order.
Customer: you have got to be kidding... I know more than you guys do your new release date will be the 23rd... lol too funny
Me: I'm sorry to hear that. I'm afraid HTC has not confirmed this release date,...
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doesn't know how to look up articles by article number


*facepalm*

So far, most of my customers today have been crappy since open.

First customer yelled at me because her car dealer told her that her phone wasn't compatible with Ford Sync. (We got it to work by turning her bluetooth on in the phone...)

Second customer blamed me for opening the store late on Tuesday. (I haven't worked on a Tuesday for the past year...)

Third customer just needed a goPhone replacement, but needed a 20 minute tutorial on how to use the messaging features. During this time he told me how he had off today and was going fishing. Naturally, I told him how jealous I was since I'm stuck in this hell hole of a store until 8.
Well, he just came back in to give me 2 of the fish he caught!! 😁


Now if only the rest of ...
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Me: The activation fee is $36 per line, which is added to the first bill.
Cust: Is the $36 per line?

🤨

I want to take every spherical object in the building and implant them in orafices of their owners 😈

fixing problems 🤨 . It's not my falut that you have been dealign with the same simple issue for 3+ months, spoke with 20 different agents and 5 different stores. I fixed it in 2 minutes be grateful! 👿

If the activation/upgrade fee becomes an objection you can't overcome, just tell the customer to call customer service and complain until the rep removes the fees. A lot of the customers already know that cust. service reps have the ability to remove act/upg fees, but they don't know that the reps will hold out as long as possible before crediting them. So, my advice to my customers is to complain about the company, the terrible service, threaten to cancel and request the supervisor of whoever they're talking to until they finally get it taken care of. Also, obscenities and personal insults usually help.

Works like a charm.

To the last customers of the night,

I serve up not one but TWO middle fingers to you.
You have come to our store before so you know the drill and what time we close. Dont think I didnt notice you start think up some more questions to ask to prolong being kicked out. The fact that you looked at me in disbelief when i turned away some last minute customers didnt make me feel bad at all. You must not have thought I was going to tell your bratty ass sidekick that it was 9 pm and if he had any questions it would be answered tomorrow. The fact that you thought i was kidding was your f*#k up b/c i was serious. Thats absolutely right I voided the remaining transaction & shut off the lights. And as your mouth stayed open i tried to be polite a...
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I Currently work for Big Red in retail and before that T-Mobile and can't take the retail life anymore. So after finishing my Bachelor Degree I've been job hunting. I have a few interviews lined up but one of my top ones is an account executive position at Sprint. Anyone have any advice on how to make this go as smoothly as possible?
Thanks

Just had a call that I feel will get qualitied....

Customer calls in, wants to know about our tablets, doesn't want Ipad because it doesn't support Flash, start educating customer about Htc Jetstream, Pantech Element and Samsung Galaxy Tab, towards end of call customer states that she was looking at the Asus Transformer Prime........ Proceeded to tell customer how much better the Prime is than any tablet at&t offers....

We. Do. Not. Unlock. iPhones. Here.

You. Need. To. Call. In.

Please. Leave. Me. Alone.

So my other associate requested today off for a weekend vaca. Im to open, then i leave early on sundays to soot in my pool league. Boss just called me and told me his dad was in hospital and having chest pains, etc. and wanted to know if i could close for him. I firmly believe his dad is in the hospital, so i agreed to do it. This sucks, i believe he should be able to go with his dad to the hospital, but it happens quite frequently, and im the only one who can ever cover. So instead of leaving at 3 like i was expecting, ill be here til 8. And ill miss pool. Im sick of being the only helpful one and never having it paid back in any way. And now with the 30+ hour a week training im doing for my other job, i need all the time off i can get. THI...
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uverse accounts. we got cake, did you?

👿

Customer: I just got off the phone with customer care and they are going to give me this phone, this phone, that phone, and this phone free

Me: Okay 😕

Customer: I want chargers, cases, and bluetooths.

Me: Okay, let me show you to them. Will you be paying with cash or card?

Customer: I have to pay?

Me: Yes..

Customer: But I'm a valued customer and the phones are being sent to me for free

Me: Yes, they are being SENT to you..But you are in the store right now. So...Cash or card?