Shop Talk

So anyway, You ever get to El Paso!!!! 😎

Anyone ever here on Saturdays? 🤨

Started my day by coming in to a closed store. Thats always exciting.

Then when reading through my company emails the only one sent out today ended with "Its time to start drinking the kool aid"

I could have thought of a better way to motivate than a Jones town reference.

I don't need your praise, I need pay raise!!! 👿

Me: Are you going to be using these phones for more business or personal use?

customer: Business

Me: Really? Great. What do you do for a living?

customer: I.. uh.. run a dispensary.

Me: Wow. Ok. What do you.. dispense?

customer: Marijuana.

Me:.........ok! And how many lines are we considering today?

WTF, indeed. 😲

First off, it must be known that my call center get's the lowest priority, low income, horrendous credit - type customers who call wanting to start new service.

We now cannot waive shipping. It used to be easy to sell a free phone.. pass the application without a deposit, we'll send it to you, and since 90% of you have never used a credit/debit card in your life, we'll waive the shipping!...


Was stressful at first.. then we realized that if they called form a non high-risk area, we could bill them the 5.95 charge.

We now can't even bill it to them. Unreal.

If the center wanted to start taking high priority calls and expected their employees to fill their larger than life metrics towards incentive, I could understand it.



...
(continues)

Me: Thank you. May I ask where online you placed your order?
Customer: online
Me: I see. Do you by any chance remember where online?

😕

i'D RATHER BE A TEACHER THAN A SALES REP.ugrrhhh

Last day of April Last day in work 🙂

for english, press 1



para español, move to mexico

I've asked this person how many phones they want on their family plan THREE TIMES. It's really not that hard, give me a number please, so I can know how much your total will be! Geez!

have I physically touched a smartphone 👀 🤭

sundays are a drag ☹️

I like to read your crazy customer stories and thought I would share one of my own:

So had this customer call in who wanted a free microcell (this is a big no-no), and she was really yelling. I was utilizing my favorite button, the mute key, and trying to tune her out when *BANG* (sounds like she drops the phone) and she yells "Charlie get out here, the rats are eating the roaches!!!!!

I was like 😲 🤨 😳 🤣 🤣 🤣 , than she hung up.. 🤣 🤣 🤣 🤣 🤣

Do people *always* insist on adding int'l features to their plan while they're boarding their plane to their int'l destination? And then give me a hard time about not doing it in a timely manner?


🙄

Oh, you can get free incoming calls from cell phones? What about outgoing?

Customer called in and wanted to make sure that she wouldn't be charged more while roaming internationally.....in Hawaii.


My exact response: "No ma'am, Hawaii is usually considered part of the united states."

😳

how people decide to start new cell phone service when they're broke? 🤨

I don't know how many of you are AT&T reps, but I guess now Verizon and Sprint reps may understand this too.

WTF is up with customer's calling in wanting to know if they can upgrade and then proceed to tell you when the new iPhone is coming out?

They don't ask, they don't say they heard a rumor. I was literally just told "That's bull I can't upgrade, the iPhone 5 is coming out in June and I have to get it, I'll just add another line and never use it."


If I ever get a customer that is willing to bend over backwards to get an iPhone I make sure to bend them over as far as I can! 😎