Shop Talk

You are LYING! I'm just saying...
With the look on your face as you are making that very statement like you hate your life...

If you were 'more than happy' to cancel that guy's account who's yelling at you on the phone, something is wrong with you...

The only thing I'm 'more than happy' to do at my job is walk out the damn door when my shift is over. 😁



I go out of my way NOT to say statements such as this. I keeps it real.

Customer: When are you going to put some towers in (Random place 800 miles from nearest system)
Me: I Don't know the answer to that. That area is a long way from any where we have service.
Customer: That's b#$%!&*^. call someone and find out.
Me: I am sorry you feel that way. You can contact our Comany through Customer service and submit a request, but I cannot answer the question you ask.
Customer: I would go with another carrier but no carrier works out there and my Company uses a Satellite phone. I work on an oil rig.
Me: 🙄

Seriously???? This is making me crazy! This guy starts off the call with his huge ego talking about how he knows everything about cell phones and there's nothing I can do with the phone that he hasn't already done and I'm an idiot for insisting on troubleshooting the device. My god, he shouldn't even have a cell phone, let alone a smartphone! He doesn't know how to pull up the dialpad, or how to work his touchscreen, he doesn't know how to get to his settings to master reset the device, he doesn't know how to sign into google on the phone or a computer!! So much for Mr. I-Know-Everything-About-Cellphones!!
I've been on this call for 52 minutes and counting!!! 😈

Lkyta.

Pronounced 'La-kee-tah'.

*facepalm*

*suicide*

*end of the world*

3 and a half hours to go...


at least nakapang-scam din sa wakas! 🤣

there's a massive ongoing lay-off on my center[managers included] and for those who are lucky enough, you're just gonna be transferred to a different acc instead of losing your job. as for me, i am just an average performer ever since i got this job although i closed the year pretty well. i enjoyed incentives 'til jan 2012 and then my performance went downhill ever since they upgraded the calls im getting. split upgrade=increase calls+goals]. Needless to say,im now the 5th lowest in my team for this quarter. the lowest performer will resign,and 2nd lowest will get axed. it's not counted as part of the lay-off so instead of transferring lowest 1-3, it's now 3-5. havent received any official confirmation yet but as they say, a fool is someone ...
(continues)

I have.

Our account maintenance system through VZW is down. So is our support center's system. We cannot view or manage accounts, haven't been able to at all today. I'm in western NC, and I'm wondering how widespread this outage is. So to all my fellow VZW reps, give me a shout if you're dead in the water today and tell me where you are! 🙄

I cant wait to get the flying **** out of here.


This little **** hole can kiss my ****ing ass good bye!

*So our systems are down today in such a way that we can see billing details however the plan/policy info screen is not available, being that it's Saturday I know this problem won't be fixed until Monday as nobody in IT is here today... they have lives. 🤣 *


Cust: Yeah, I'm calling about my mom's plan, can you tell me what it covers?
Me: I'm sorry, but our systems are down today so unfortunately I can't view to plan details.
Cust: Well can you tell me at least something about her plan?

*Being that there are over 9,000 plans and even more versions of each plan, I cannot give out details without seeing what that particular screen says*

Me: I'm sorry, but I cannot, our systems are down.
Cust: Well when are they gonna be back...
(continues)

I'm tempted to start memoing accts with 'cust experiencing I.D. 10-T error' when they display stupidity of the next level, which is an ever-increasing number lately. 🤣

leaves that for us- under supv's user I.D. - always tempted to type "I never notate because I'm a tool" 🤣

customer insists we pricematch a 3rd party pricing to get a $150 phone for free.
"either you will give it to me at that price or I won't order from you again"

👿

3 months later...

BOOM!
suspension in the account leads to $400 charge on his credit card
🤣
deal with the devil huh?
😈

By accepting this Instant Savings Discount, you agree to repay $200 of this discount ($400 for smartphones, tablets, and netbooks) and authorize us to charge your credit card in repayment of this amount if, you signed up for a 2 year agreement and during the 181 days after your new equipment is activated, your wireless carrier notifies us that the services you purchased have been suspended, disconnected, or deac

...
(continues)

Considering looking into leaving call center for cor store, what would the base pay be? I understand it would be a highly commissioned postion, but the base pay still concerns me. I also understand it may be based on experience and may vary by location, so generally speaking would it be $10 or more? I have also heard that stores don't like call center employees for some reason or another. Can anyone who works in a store with a call center in the area confirm or deny this, if so also could you explain why? (If you can be more specific please do and or feel free to pm me)

I never understand why there are customers who just throw money on the counter or desk but get upset if you show them the same courtesy and dont place the money or receipt in their hand. 🙄

my center is planning/on the process of/to remove/re-assign A LOT of agents and sups.
it's even harder to hit incentives now coz there are a lot of new qualifiers that you can consider as a thinly disguised ploy to lessen the amt you'll get. there's too much pressure in the atmosphere on the floor that you can even cook your meat here 🤨
several dissatisfied agents already went w/ bigger offers from other centers. as for me, im still planning to stay but who knows what'll happen?

how about your center?

Is the day I dont get any... I was wanting to send some jerks some pink phones. 😢

I have come to find that I can no longer be compassionate nor empathetic towards many of these customers that I cross ways with.

To the foreign customer who thinks he is at some bazaar somewhere... STOP IT. You make me want to do you bodily harm. All of the prices are set not by ME but by the company. Before you left India or China you should have purchased that phone that you keep swearing up and down isn't worth all this money, and how in " your country" you could choose exactly what you did and didn't want on a plan. If that were the case your @%* would have purchased it there. I DO NOT WANT TO HEAR IT. 👿

To the customer who always wants something free.Cut it out before you get rubbed out. You do this s**t every month. I cann...
(continues)

customer call to know when she has to pay her plan

me> 🙂 You plan expires on 03/18

cust> 😕 oh! wen is thar?

me> 🤨 3 days from today

cust> 😲 ahhhhhhhhhhhhhhhhhhhhh

Would you PLEASE stop telling custy's that there is a 100.00 Deduct for TEP when the phone is NOT LOST/STOLEN OR HAS PHYSICAL OR LIQUID DAMAGE!!!!!!! 😡 😡 😡 There is no deduct when the phone is a defect 😡 😡 And dont transfer to TECH!!! Handle it!!! OWN YOUR CALL!!!!! 😡 😡 😡