Shop Talk
What part of "Our systems are down today" don't you understand?
*So our systems are down today in such a way that we can see billing details however the plan/policy info screen is not available, being that it's Saturday I know this problem won't be fixed until Monday as nobody in IT is here today... they have lives. 🤣 *
Cust: Yeah, I'm calling about my mom's plan, can you tell me what it covers?
Me: I'm sorry, but our systems are down today so unfortunately I can't view to plan details.
Cust: Well can you tell me at least something about her plan?
*Being that there are over 9,000 plans and even more versions of each plan, I cannot give out details without seeing what that particular screen says*
Me: I'm sorry, but I cannot, our systems are down.
Cust: Well when are they gonna be back...
(continues)
Cust: Yeah, I'm calling about my mom's plan, can you tell me what it covers?
Me: I'm sorry, but our systems are down today so unfortunately I can't view to plan details.
Cust: Well can you tell me at least something about her plan?
*Being that there are over 9,000 plans and even more versions of each plan, I cannot give out details without seeing what that particular screen says*
Me: I'm sorry, but I cannot, our systems are down.
Cust: Well when are they gonna be back...
(continues)
...
