Shop Talk

Ever get this:
" can i come in to your store and check out a phone i am going to order online"
"well we can order it for your next day so you don't have to deal with returns through the website"
Customer:
"No I want to order it online"
Us
"well sorry sir"

*** StuPid Cuztomerz

I spoke with a customer doing a warranty exchange and I gave him the shipping options of ground shipping free of charge or express delivery for $7.50......the customer then asked...what is the charge for the free ground shipping? 🤣 🤣 🤣 🤣 🤣

One day I wish that people would understand what the damn warranty covers. Just one day please!!!!!

Good luck dumb@$$...

Situation.

He purchased a data cable and memory card for his Samsung slider. We give a fairly generous 20 day return period. He bought it on the 30th of May. It's the 12th of July now.

His Samnsung is on the fritz and he decided he didn't want a replacement Samsung, he asked to trade it for a Motorola (He told me all this... he likes Moto's better anyways and Care obliged him and gave him the exchange to a different phone.)

Now he wants to send back the data kit for the Samsung and get a refund.

Sorry turbo. When we sold you that we read you the conditions and TOLD you there was a 20 day return period. We also TOLD YOU to read the return paperwork which also says you have a 20 day return period.

So...
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I've had a freakin sign up right next to my door since a week before this thing came out. It says iPhone in a large font on the top. Beneath that, it says that we do not carry the iPhone, nor will we ever. Then it lists the nearby locations that do carry it.

People still walk in and just blurt out, "Do you guys have the iPhone?" and then freak out when I tell them no.

"What's the difference between the 1 Gig and the 2 Gig card?"

Which might not be that dumb a question except that she was not that old and she owned a Dash! You do not need a high powered PDA device if you don't know what the difference between the memory capacities of a storage card are!

All I could say was "The 2 Gig card has twice the memory of the 1 Gig card." and stare in bafflement at my computer.

I work for an authorized retailer for the new AT&T but i am moving soon and there is a core store located in the city im moving to. Would it be better to transfer to another authorized retailer close by or switch to a core store? im not sure how well they pay so i thought i would get some inside info! thanks 😁

So we have a h0rny old bastard that works at one of our stores that just happens to have 18 kids!!! 18 that is not a typo! So this guy has been known to go through young ladies phones when they hand them to him. One day Captain Child Support decides to send naked pictures that he found in some girls phone to his phone. Girl catches him and then proceeds to have her boyfriend come to the store. Cops were called and the rep is still employed with the company. What is wrong with people? While I was typing this I overheard a customer ask one of the other reps "Since I have been a loyal customer can I get the iphone for free?" WHAT DO YOU THINK??????????

I got a customer who keeps getting messages from Nascar about the leaderboards. I can say whith some certainty that he didn't sign up for it cause he made fun of Nascar when he was telling me about it.

I don't have internet access, and the "stop" response messages come back saying that the # doesn't accept messages.

Please help.

Okay, somebody help me.... How do you explain (to a teenager or otherwise) that a phone is not defective if it doesn't do OBEX, it just doesn't have a feature.

I've got a little click of kids that comes in here once a week trying to tell me that their phones are broken because they don't bluetooth ringtones to other phones.

They are driving me absolutely nut bonkers! They insist that their phones are broken and need to be replaced (at my cost of course) if they don't have OBEX. Thank the heavens above, that none of them are 18 and I have the right to say "I can't tell you anything about your account or process anything without your parent here" or else they would hang around all day whining.

Somebody please give me something t...
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a letter from your friend that is hand addressed does not count. I don't care how far you drove to get here, when I told you I needed a utility bill with your address on it, I meant a utility bill with your address on it.

*bangs head on desk*

🤣 🤣 🤣 🤣 🤣 🤣

Whats the record you have had to raise your hand for, i think i hit 23 mins the other day

The two biggest outsourcers for ATT, opinions on whose the worst, forget better, I think they are both horrible working for one of them course atm. I know there are a bunch of EGS employees on here by the post that are posted.

Is keep track of this $H1t!!!

When you send a package back to us and are expecting a refund for the item you are returning to us it is YOUR RESPONSABILITY to make sure it gets to us... not our.

So maybe you should do something like... I don't know, keep the tab from the return shipping label... or write down the tracking number... or even (this is great) UPS lets you create a customer phrase that you can put into the system, basically make your own order tracker, that you can search by to find your package. Hell, you can call us, give us the tracking number and WE will keep track of it for you if you're too dumb to do anything else!

But if you don't keep track of the shipping number and the package gets lost it is not our job to ta...
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Custy: Hey I'm here for my phone...

Me: 😳

Custy: They said it'd be here, I lost my Qwest phone yesterday...

Me: Qwest is the kiosk NEXT to ours...

Custy: *peering at sign*...*takes off*

Me: *loading pistol*

Author's note: My kiosk has a huge sign over it that says "VERIZON AUTHORIZED DEALER"

As a Call Center rep which company do you think is the best? Just a curious question I currenty work for AT&T and have for about 2 years but I have call centers for all the others, which is the best company to work for??

My full timer quit, my part timer is off, so that leaves me by my lonesome.... I hope it's a steady day, It's a long way to 5:30... 😢

i have some a-hole call in and after verifying him i ask him how i can help him. He starts complaining....DO I HAVE TO START OVER AGAIN?....

ME- what do you mean? (i know what he means, i just like to be difficult)

cust- ive already explained this to 4 other people...blah blah blah.

me- well i dont see any notes so....yeah, i guess you'll need to start over.

anyway, customer goes off for 5 minutes about how hes said the same thing over and over. when we finnaly get to the point he "starts over" and says...my speaker dont work.

how easy would it have been just to say those 4 words in the first place rather than complaining and wasting more of your "valuable time". its not my fault some other douchebag doesnt know how to notate ...
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Sprint sent out all those letters... it is giving us a new repetitive comment to put in our posts instead of Verizon's free iPhone...

Customer wants to early-upgrade and get a Motorola Q. She wants a NE2 discount and she wants the phone free after rebate. Here's the biggest kicker. She wants it all on a Secondary line. Her complaint to me: "Well that phone never worked since we bought it. That line hasn't been used for 10 months because we don't have a phone."

My response: "You have warranty unless the phone has been wet or damaged, at which point you could make an insurance claim if you have insurance."

She shows me the phone that "hasn't been used in 10 months" and it literally has rust on it. The screen shows obvious signs of water exposure. The charging port is corroded shut. I show her the moisture damage and she denies that it could happen and tells m...
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