Shop Talk

My name is Benny, may I have your name please?

CST: My name is Anne. Aww, You have to work on a holiday?

ME: ... um.. yeah..

dream response (ya. I have to work because there are customers who like to call into customer service,.. especially on holidays.)

Don't customers have something better to do?
I would understand if the phone wasn't working or something.. But to just rant and complain on their high bills?? C'mon! It does sometimes suck to work for a company who has 60 million some customers..

☹️

😳

Who here works way too much that they have no friends to party with tonight??AM i the only one 😕

how many of you SERIOUSLY have gotten towards the end of your day, fed up with dumbass customers or ignorant sales reps, and decide that, when you get your call in que, you just open and close the call? i don't know how many times i hear background noise for about a second before im disconnected.. the call center we get put through bounces all over the states and i've only gotten the same rep once. and its was a georgia gal. wtf, do you guys have faulty software and it just 'happens' sometimes, or what? or, i've gotten the "why are you calling in when you can do it in SNAP??" .. an im like, uhh, cause there's a problem that i can't get around with my access, thats why i have this number to call? thats part or YOUR job description.. doi.. or ...
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We just had a guy walk in requesting a calendar for the new year..

.. and then a battery for his home phone.

.. i think i'm going to go cry.

Dumba$$(aka customer)😁A
Annoyed worker (aka me):AW

DA: Hi, I can't get my iPhone to work.

AW: Well, have you set it up on your computer.

DA: Everytime I try it won't work.

AW: Well, when did you set up your iTunes account.

DA: I don't have one.

AW: It won't work without it.

DA: But, I didn't need it with my RAZR.

AW: Well, you need it now.

DA: But I don't why I just can't use microsoft windows like with anything else.

I had to send her to the corporate store. For the first time in my life, I felt bad for the corporate store.

So, my morning has gone well so far. One of our reps called in sick, (go figure, its his last day)so our brand new rep gets to close by himself today. And, the rep that is supposed to open with me is over an hour late at this point, with no call letting me know where he is at. So I am pretty much by myself at this point. It is gonna be a great day.

ME: Can I have the wireless number you are calling about?

Cust: Wireless number?

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Cust: I just got this phone in the mail and it says no service.

Me: Did you call us to activate it?

Cust: I have to activate it?

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Customer: There is NO WAY I could have used that many minutes last month. (Look back through the account and they go over every month and call in and have it credited)

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Cust: Well my friend (brother, sister, mother, wife, etc.) called last month and they gave him a credit.

Me: And why was that?

Customer: Thier night and weekend minutes were removed.

Me: But your's were not. You have no adjustmets that are due.

Cu...
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So this customer, she calls in trying to find out how many orders she actually placed. She was trying to order a prepaid phone and received an error message stating that her order was incomplete and that she needed to contact us either via a phone number on the site or by entering a chat session. She failed to read this and failed to write down any of the four orders she processed.

So she calls frantic because her account has been debited for one of the orders and she wants to know if any of the others went through.

Problem. They're pre-paid and she doesn't have an order number. I can search by name but it's extremely tricky and hit or miss. I managed to find one order, once, a second time with the exact same search turned up noth...
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Just from today, about overages....


1. Insisted she was told that Cingy/AT&T mobile to mobile calling was included with her VZW plan.

2. Her dog got a hold of her phone, and while he was chewing it, it must have gotten into her phone book and accidentally dialed numbers. With his teeth.

3. Wanted his bill to be credited because he had to spend a lot of time on his cell phone with his CABLE company because of issues with them, and they apparently told him that we would credit his bill for his inconvenience.




Can I go home now? 😢 😢 😢 😢 😢

i took an esc call yesterday about an issue that had been going on since july. i cust made a payment thru the ivr for 150.00 but various days after that it kept taking out of her bank account for a total of 5 times but nothing was ever applied to the account other than the initial payment. she has faxed in her bank statement and report from the bank but nothing has happened and is unwilling to fax it to me. treasury requests have been done, nothing. any sugguestions?

so i used to have a dash, then the screen got cracked, but at the time i was broke and couldn't afford the deductable for the insurance, and now its past 30 days and i can't file a claim(actually i tried, but got denied) and what i wanna know, is there any tricky t-mobile witch craft that can get me a phone comparable to the dash without paying full price, because them things are expensive if you're not a new customer.

help? please?

Q: You guys are AT&T now?

A: Yes, Cell One got bought out by AT&T.

Q: When do you guys become AT&T?

A: It already happened.


ANSWER TO BOTH: Well, there are orange signs, posters and brochures everywhere. The is a giant AT&T sign behind me. Figure it out dips**t.

WTf is wrong with people. Why is it that lately every customer I have that wants to upgrade or add a line has had more than 5 nonpay suspensions in the last year and I can't help them. If your secretary forgets to pay your bills F-ing fire her a$$. I can't miss quota this month!

I had these two women come to my kiosk this morning asking if I was open. I advised them that it was not for another 15 minutes. So they said thank you and walked thru the mall. When they came back, there was still 5 mins left, and I felt bad. So I asked what they needed. "Oh we just need to reconnect our service." (A.k.a. pay a bill). So I asked what her phone number was, and pulled up the account. I kind of choked a little when I realized I had to tell her her total was $321.22. I looked at her, and she goes, "it's ok, I have 4 lines. I know it's going to be expensive since I have to pay my reconnection fees." and smiled. I told her the total, and she paid me w/ no problem.

"How long will it take for me to be 'on'?"

"Abo...
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What is the most unique way you've seen a phone damaged?

I've had Phones not less that 5 time dropped in iced tea(not sure why it's always iced tea?).

dropped in potato salad.

one phone was washed the other was washed and dried.

the usual suspect the stupid friend.


a few dogs.

and few times at my previous job dropped in the bottom of a Swan boat lake.

😲 all i can say right now, are my hands are "tied" .. people that don't know how to seal up glue bottles should not be allowed to play with them.. cause i just spent that last hour gettin all mcguyver on my kioske to keep my phones from being stolen or fallin off the lines.. all i had was a bottle of gorilla glue, a leatherman tool, and too much free time. i had to crack the dried glue, then remove the inner top (the funnel part) from the part where it does actually come off, and then let some glunk out (yes new word) put it back on, and all this took me about 45 minutes to do.. start to finish... and i almost got my fingers glued to the leatherman 😲 😳 🤭 but did i pass the time succesfuly.. yes.. did i have fun... maybe a l...
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Ok, so seriously...

When an order has issues on T-Mo.com it gives you two options... you can go into chat or you can call. The phone number it provides is a direct number, no audio menus, you get a live human right off.

So why then, do you select chat and the minute the chat agent gets on the line, do you say "Call me!" Why, if you wanted to speak on the phone, did you not just dial us in the first place.

And then, why, when you do this stupid thing and ask me to call you, do you have a mouth full of food when I do call you?

kay i currently have the nokia 5300 with a family plan and unlim text. i am a major texter and really want a phone with a full keyboard and i think i want the sidekick lx. a couple weeks ago i was going to ger it WITHOUT internet but since the internet is only 20 bucks a month i am rethinking it. now i have a question
1. what would you rate the sidekick lx?
2. i heard the speaker is bad. how bad?
3. would i have to get a new plan?