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Verizon is BRILLIANT!!!!!!
... a side note the wife and I are happy with our new smart phones, and don't mind continuing on supporting Verizon.
LL Cool Jake ...
familiar resemblance?
... a lighter note, Nokia's smartphones aren't bad at all...they just don't have any flash and dash. ...
Re: NOT a FLAME, just some fun i had with a ATT rep.
... fact.
On that note, ATT charges extra monthly fees for a customer to upgrade to one of their premium phones (with a less extensive data network), ...
Re: ALL manufacturers hate T-Mobile and Wind!
This is a Nokia global release. That means they are not targeting any specific carrier and that they are probably announcing the most popular/first to release versions first. Believe it or not, changing frequency bands is not a matter of just popping in a different chip/rf. It actually requires quite a lot of testing and calibration.
On another note/rant to all the naysayers of these phones, I find their myopic vision of the cell phone market rather humorous. I can can understand why the average NA smartphone shopper might not be lining up to purchase these phones, but keep in mind, there are 6.5+ billion other people in the world out there who might think otherwise or find the present phone/service combos too expensive to purchase (look at the cost of ownership of the iPhone in the UK or Europe and you will understand).
NA cell phone economics is amusingly strange to me. It is one of those products where people wear their loyalties on their sleeve and really criticize others for not also parting with large sums of money. Criticizing someone for not buying an iPhone is like criticizing someone for not driving a Porsche or BMW(which I know exists, but in much more of a minority). Perhaps it's the much lower perceived entry point that allows/encourages this behavior (many more people can afford the phone plus $1000-1200 for the two year contract than a $100k car).
In actually sales figures, the smartphone market is still a small percentage (albeit a very profitable one) worldwide and there is still a long ways to go before it hits main street. I'm willing to guess that many of the phonescoop readers are concentrated to the more metropolitan cities on either coast and therefore have a somewhat skewed view of high end phone usage.
Any new technology benefits people the most when the cost goes down. Airbags were great when Mercedes first came out with them, but it wasn't until Honda, Toyota, Ford, etc. started installing them that most automobile owners could really benefit. The same goes for traction control, nav systems, and countless other automobile technologies. This is also the case for cell phones.
Smartphones and/or smartphone like features have to come down in price before you will see even far greater market penetration. These phones are an interpretation of that lower price. Are they iPhones/Android Phones/or any other? No. And that was never their intent. Many of the accusations and arguments that I've encountered so far as basically go along the lines of hating a Corolla for not being a 750iL. It just doesn't make any sense.
Do high end phones have a place in the market? Absolutely. Apple, due to it's various talents beyond it's technical abilities, was able to change user perceptions for what a phone could be. That has favorably increased competition amongst other comapanies as they try to meet and beat that product. I am not trying to bash one company to favor anther, but rather trying to shed light on a rather complex ecosystem. That's just my $0.02.
A Note on warrenty replacements
what you mentioned in point 1 i think you will find is the same at sprint.
sprint and att are cell phone retailers, not manufacturers.
most manufacturers outsource warrenty service to the carrier for logical reasons, wireless companies already have all the cust info in their systems.
there are 2 types of warrenties and the information you say that att "did not tell you" is printed in the warrenty info that comes in the box w/ your phone.
it sounds like you want a "replacement warrenty" where a company give you a new replacement if yours fails.
however i am not aware of any phone manufacturers that have that type of warrenty.
instead they have a "limited warrenty" that covers parts and labor.
so normally if it was a tv or a car stereo and it had this type of warrenty, you would send yours in, they would repair it and send you.
the idea behind the way cell companies do it is that they have stock of repaired phones from the manufacturer, they'll send yours over to get repaired after you send it in.
that way you can get your phone sooner.
Re: A Note on warrenty replacements
deepskyblue said:
what you mentioned in point 1 i think you will find is the same at sprint.
sprint and att are cell phone retailers, not manufacturers.
most manufacturers outsource warrenty service to the carrier for logical reasons, wireless companies already have all the cust info in their systems.
there are 2 types of warrenties and the information you say that att "did not tell you" is printed in the warrenty info that comes in the box w/ your phone.
it sounds like you want a "replacement warrenty" where a company give you a new replacement if yours fails.
however i am not aware of any phone manufacturers that have that type of warrenty.
instead they have a "limited warrenty" that covers parts and labor.
so normally if it was a tv or a car stereo and it had this type of warrenty, you would send yours in, they would repair it and send you.
the idea behind the way cell companies do it is that they have stock of repaired phones from the manufacturer, they'll send yours over to get repaired after you send it in.
that way you can get your phone sooner.
FYI Sherlocke Holmes,
I had my original device on both lines with at&t replaced with refurbished devices of the same make and model under the pre-text of their warranty, which, yes I did get and consequently READ! in all instances, the refurbished device had the same exact issue as the original device had. Under this specific clause of their warranty, at&t allows the customer to switch out the make and model of their device to one that "is supposed to work for their needs". The problem here is that the choices under this pre-text in the warranty are limited. If you go for a device outside of this scope of chocies, you'll be out a crap load of $$$ inspite of your original device having issues. The fact that you have had issues with the previous device is of no consequence to at&t as they just care that they get your money. And whether you have good service or not doesn't matter either! This is my biggest complaint vs. at&t. Most customers who may have the same issue as what I'm experiencing would also agree. I've had this type of device replacement with other carriers and have had far better luck than I had with at&t.
You clearly have no clue about my issues and it is apparent that you went off a very different path in your assumptions. Get your facts and understanding straight before making an argument that I lack the understanding. You have made some intelligent posts elsewhere recently but this one is an exception my friend! :roll:
Re: A Note on warrenty replacements
i'm aware of the third strike policy, for getting a different make and model.
it's tough when you get a bad phone.
on the other hand some manufacturers are known to make more reliable phones than others and people pick out their own devices.
there are some phones i wish we didn't sell cause of the problems people have with them.
a little homework when you're picking out a phone goes a long ways.
also people always have the option of paying full price for equipment.
do you think that a wireless company should subsidize a new device if you pick out a bad phone and find out that it's bad?
companies give out tons of free phones, as a retailer, if you giving away your product i can definatly tell you you're losing money.
cell companies offset these initail losses w/ 2 year agreements for service.
if a company starts subsidizing a phone every 10 months for a customer i can guarentee you they are losing money on that account.
i don't know if this specifically applies to you, but in my experiance, i've come across a lot of customers that think the role of a wireless provided (read - operater of cell phone towers) includes provideing them with a working device 100% of the time at no cost to the consumer.
the phone you get might not cost you money, but believe me it costs your carrier money. there have to be some reasonable limitations in terms of liability on the part of a phone retailer.
would you go into walmart 8 months after you purchased a tv and demand they give you a free one because you weren't happy with the manufacturer warrenty process?
Re: A Note on warrenty replacements
deepskyblue said:
i'm aware of the third strike policy, for getting a different make and model.
it's tough when you get a bad phone.
on the other hand some manufacturers are known to make more reliable phones than others and people pick out their own devices.
there are some phones i wish we didn't sell cause of the problems people have with them.
a little homework when you're picking out a phone goes a long ways.
also people always have the option of paying full price for equipment.
do you think that a wireless company should subsidize a new device if you pick out a bad phone and find out that it's bad?
companies give out tons of free phones, as a retailer, if you giving away your product i can definatly tell you you're losing money.
cell companies offset these initail losses w/ 2 year agreements for service.
if a company starts subsidizing a phone every 10 months for a customer i can guarentee you they are losing money on that account.
i don't know if this specifically applies to you, but in my experiance, i've come across a lot of customers that think the role of a wireless provided (read - operater of cell phone towers) includes provideing them with a working device 100% of the time at no cost to the consumer.
the phone you get might not cost you money, but believe me it costs your carrier money. there have to be some reasonable limitations in terms of liability on the part of a phone retailer.
would you go into walmart 8 months after you purchased a tv and demand they give you a free one because you weren't happy with the manufacturer warrenty process?
"do you think that a wireless company should subsidize a new device if you pick out a bad phone and find out that it's bad?"
This is the only point of yours i disagree with because let's say in the beginning, a device that just comes out on the market (e.g., AT&T brought out the Samsung Eternity a-867 in 11/2008). It was getting superb reviews in the beginning with no major reports of issues or concerns from any source in the initial going. So the customer would think positively and proceed in favor of this device right? What happens if this device starts to falter after say 6+ months after initially starting the service? Then what? Additionally, the network coverage issues that at&t had in my local area during the month of march 2010, there were atleast 2 outages/week for 3-4 weeks in the immediate vicinity of DFW Airport relevant to the voice service on 3G. Customers who absolutely needed to be mobile and make calls couldn't! WTH?!?!?
Bottom line: AT&T has a policy that they just refused or didn't really care to enforce for my situation and it totally pissed me off!! My experiences in the same with other carriers would lead to a different outcome in comparison, guaranteed! If AT&T keeps up this attitude on a consistent basis, it will not take long for them to end up where Sprint sits today. Mark my Words on this one!
Re: A Note on warrenty replacements
well, for my customers, if there is an att issue, like in outage, i credit for downtime.
there are policies in place for situations but reps are also supposed to use discression.
like we have a credit limit, a certain ammount we can put on an account.
the policy for credits is make wise choices for our customers and our company.
some reps default to specific policy, some are more inclined to use a little discresion.
i always try not to sacrifice great customer service in sistuations where policy is not the right resolution for the customer.
you'll find that anywhere, a few employees provide GREAT customer service.
most employees provide GOOD customer service.
and a few employees proved mediocre or poor customer service.
Re: A Note on warrenty replacements
I'm going to be completely honest; Sprint follows very similar policies regarding credits for outages and the way we handle such issues.
Employee discretion is a large part of the equation. Some of then give great service, some good, and a handful are mediocre to poor, or just new employees who don't know when to raise their hand.
However, the higher prices of ATT and Verizon (while sometimes considered a negative point), equal out with the fact that Sprint chooses to be more conservative with account credits.
Terms and conditions state that outages happen and are considered a normal part of service, as company cost (and as such, a portion of the already-lower-than-usual monthly rate) go towards paying to repair and maintain these towers. For this very reason, Sprint is not so lenient with its employees at providing credits for these issues, and while there are times when the employees know for a fact the network is down in a certain area, we cannot provide credits.
That being said, the company does put strong effort into the maintenance and repair of tower issues, and rarely have I ever seen one last more than a few days. This is for the very same reason listed above; not providing credits for these issues generates customer dissatisfaction, so rapid repair is to the best interests of the company.
Also, to clarify before anybody feels hurt, I'm not saying that other service providers do not put effort into their own repairs. I honestly would not know that particular information. What I do know is that it is in the better interests of Sprint to do so, and they do.
Re: Market it!
... little side note sprint has almost the same amount of coverage on a "map" as verizon, 2x's the coverage as att and 15x's the coverage ...
Re: It's actually the Droid eris.
... a side note, michaellashawnbrown, do you work for verizon or are you just a huge corporate fanboy/girl? ...
Re: A Note on warrenty replacements
deepskyblue said:
well, for my customers, if there is an att issue, like in outage, i credit for downtime.
there are policies in place for situations but reps are also supposed to use discression.
like we have a credit limit, a certain ammount we can put on an account.
the policy for credits is make wise choices for our customers and our company.
some reps default to specific policy, some are more inclined to use a little discresion.
i always try not to sacrifice great customer service in sistuations where policy is not the right resolution for the customer.
you'll find that anywhere, a few employees provide GREAT customer service.
most employees provide GOOD customer service.
and a few employees proved mediocre or poor customer service.
From all the CSR's at AT&T that I've dealt with, more than an overwhelming majority were of the poor type. No one seemed to really care about my issues, period! Now that I'm gone, I feel I made the best decision for me because honeslty, had I stayed still today with their service, I would have felt like going into the Call Center and ripping someone's head off, seriously!!! As many Reps as I have spoken to during my time may have wanted to help, I could detect a sense of "their hands being tied" due to the tunnel visioned nature of at&T's policies and procedures surrounding warranty and other such similar scenarios.
In all honesty, AT&T's service is one I would not want to so much as wish on my worst enemy. It's that bad IMHO.
Re: WHY CANT WE ALL GET ALONG???
... On another note I dont rent ****... CASH IS KING BITCH!!! 8O ...
Re: Belongs to Apple???
... a second note what is with the moral/ethical decay of our society? ...
Re: Voluntary Identification for those who wish to Participate
... a side note: I'm convinced they did away with VIP programs because managers got tired of snotty soccer moms waiving the plastic card around ...
In my opinion..
... on that note, the iphone should come out with 3 different kinds of iphones..
IDEAS;
iphone model #1
looks like the regular iphone with color changing back ...
Re: A Note on warrenty replacements
I used to work for AT&T ... the fact that EVERY call turns into a sales pitch is aggrivating for most customers, and seems that nothing will be done for your issue(s) unless you buy something. Never once did I see an issue fixed, just covered up in order to get a sale.
Re: I guess Disneyworld
... a side note I do wish there was service underground on the L. I can roam but it never lets me send or receive texts ...
Re: Agree and Disagree as well
i agree there needs to be a certain level of professionalism when you're tellin the customer to piss off but on the same note...you're sent a bill, it's your responsibility as a RESPONSIBLE consumer to view your bill to make sure that you are being charged correctly for everything you're SUPPOSED to be charged for. if you call me & ask for a credit for the past couple of months, sure...np but if you're a dousche that didn't look at his bill & calls in 7 months after you have changed your equipment but as an IRRESPONSIBLE consumer you negelected to call in to update the imei of even notify at&t that you swapped out your equipment & instead decided to save yourself a phone call (even though you call constantly to gripe over something as "vital" as not being able to mms) & just slid that perty lil sim card of yours into another phone & are askin me to credit you for the full 7 months that you've been usin that nifty lil not quite so brand new phone anymore? yeah, dream on...again...it's YOUR RESPONISIBLITY AS A CONSUMER TO LOOK AT YOUR BILL. IF YOU'RE NOT GOIN TO LOOK AT YOUR BILL, DON'T CALL ME WHEN YOU FINALLY DO LOOK AT YOUR BILL & COMPLAIN ABOUT A CHARGE THAT YOU'VE BEEN RECEIVIN FOR 7 MONTHS WHEN YOU KNOW FULL WELL, I & ANY OTHER REP CAN ONLY DO SO MUCH IN REGARDS TO ISSUIN YOU A CREDIT.
in regards to the rep TRYIN to be a smart@ss & failin miserably at it...more than likely the want a cookie thing never left his lips (sheesh dude bravado on the internet is lame nor does it make you look cool) i say some perty braizon things to the customer on occassion & even i wouldn't ask the guy if he wanted a cookie...so i know ya lyin :roll:
