sunilsonia said:


Many reasons really!

1. Too many issues related to the devices (Samsung A-867 Eternity on both lines) we got with them when we started service in 11/2008. Anything and everything from the device Power Cycling (in the middle of a Phone Call no less) to 2 issues a week in the month of March where I was trying to make calls when necessary from my hands free bluetooth to either my office or home only to have the phone not connect them through but rather display a generic "Emergency Calls Only". Yes I am aware of the availability of unlocked devices but what I wanted to go for was costing too much. And besides, in such situations such as this, AT&T has this program for customers where when they ha

deepskyblue said:
what you mentioned in point 1 i think you will find is the same at sprint.

sprint and att are cell phone retailers, not manufacturers.

most manufacturers outsource warrenty service to the carrier for logical reasons, wireless companies already have all the cust info in their systems.

there are 2 types of warrenties and the information you say that att "did not tell you" is printed in the warrenty info that comes in the box w/ your phone.

it sounds like you want a "replacement warrenty" where a company give you a new replacement if yours fails.

however i am not aware of any phone manufacturers that have that type of warrenty.

instead they have a "limited warrenty" that covers parts and

deepskyblue said:
i'm aware of the third strike policy, for getting a different make and model.

it's tough when you get a bad phone.

on the other hand some manufacturers are known to make more reliable phones than others and people pick out their own devices.

there are some phones i wish we didn't sell cause of the problems people have with them.

a little homework when you're picking out a phone goes a long ways.

also people always have the option of paying full price for equipment.

do you think that a wireless company should subsidize a new device if you pick out a bad phone and find out that it's bad?

companies give out tons of free phones, as a retailer, if you giving away your product i can defina

deepskyblue said:
well, for my customers, if there is an att issue, like in outage, i credit for downtime.

there are policies in place for situations but reps are also supposed to use discression.

like we have a credit limit, a certain ammount we can put on an account.

the policy for credits is make wise choices for our customers and our company.

some reps default to specific policy, some are more inclined to use a little discresion.

i always try not to sacrifice great customer service in sistuations where policy is not the right resolution for the customer.

you'll find that anywhere, a few employees provide GREAT customer service.

most employees provide GOOD customer service.

and a few employees p

sunilsonia said:


$100 Port-In Credit per line for Customers porting in from AT&T.

Any questions?

WirelessVet said:


As an employee, I specifically remember that promotion only being for business customers that are porting numbers to 4g devices. Unless they have some awesome promotion for business reps, you should verify that with the rep who sold you the phone. Just looking out for a brand new customer. Welcome to Sprint by the way 🙂

TmobileCustomer83 said:
How odd I just returned to sprint I left them in 04 for T-mobile. Still have T-mobile but just got the sprint hero also. Must say its a lot like my G1 but much sleeker. I like Sprints larger 3G foot print since T-mobile still hasn't even got 3G in my area yet. I'm split down the middle on who I like best since being with T-mobile for almost six years and having reliable coverage. So far Sprint is winning me over though lol.

acdc1a said:
"And as a bonus, in my 2 weeks since returning, NOT 1 DROPPED CALL YET!"

I can tell you that in 6 years on Sprint I can count on 1 hand the number of dropped calls I've had. Sprint had a customer service problem for a long time that it seems like they've solved over the past 18 months.

Amarantamin said:
I agree here. I can honestly say in the two years I've been with Sprint I have never dropped a single call. There was one texting outage for a short period, almost a full day, but it was insignificant.