i gotta say....the rep handled your questions pretty well!

How did they handle it well? They ignored like 4 of my questions and also lied twice..... They even talked about rollover when we were talking about unlimited plans.

Ignore questions? You have been doing the SAME thing this whole time.

~~~~~~~~~~~~~~~~~~~~~
How did they handle it well? They ignored like 4 of my questions and also lied twice..... They even talked about rollover when we were talking about unlimited plans.
~~~~~~~~~~~~~~~~~~~~~~

many times its necessary to keep it positive and let the asker read between the lines....ask a lame question? (get a lame answer)

its obvious you want at&t to match sprint's "family dollar" plan and they won't do it.

He actually just asked the rep, very directly, what makes their service more expensive than Sprint's. He pointed out that Sprint provides more features at a lower universal price, has a stronger network, and is rated higher in customer satisfaction than ATT. Despite this, the rep stated that ATT was more expensive due to a better network and customer service, but our poster proved this was all false according to JD Power statistics.

Put simply, there is no logical reason for ATT to be so darn expensive. Quite frankly, ranking the two highest in network quality and customer service, Verizon and Sprint should tie at top price (both having nearly identical CDMA and 3G networks), with ATT as the 'cheap' carrier.

Thank you, some one with a brain!!!

Amarantamin said:
He actually just asked the rep, very directly, what makes their service more expensive than Sprint's. He pointed out that Sprint provides more features at a lower universal price, has a stronger network, and is rated higher in customer satisfaction than ATT. Despite this, the rep stated that ATT was more expensive due to a better network and customer service, but our poster proved this was all false according to JD Power statistics.

Put simply, there is no logical reason for ATT to be so darn expensive. Quite frankly, ranking the two highest in network quality and customer service, Verizon and Sprint should tie at top price (both having nearly identical CDMA and 3G networks), with ATT as the 'cheap' c

...
(continues)

~~~~~~~~~~~~~~~~~~
but our poster proved this was all false according to JD Power statistics.
~~~~~~~~~~~~~~~~~~

well...i see how you could get that out of it if you just read JD Powers and take their word for everything as gospel.

I don't agree that Sprint has a stronger network, I hear that as *your* own opinion.

Although I don't have direct experience with Sprint, and I like them just fine...other people have told me they have made a MAJOR recovery in CS very recently. good for sprint! most state their CS was abysmal prior to this new recovery.

put simply, if you don't use all your minutes every month on SPRINT, they just take them all back!

Sprint and Verizon have (nearly) identical networks, due to roaming agreements. ATT is known to lag behind on its high-speed data coverage, this is a fact.

On that note, ATT charges extra monthly fees for a customer to upgrade to one of their premium phones (with a less extensive data network), and Sprint charges nothing extra for such an upgrade.

Sprint's (less expensive) data plans provide AMAT, allowing unlimited calls to every other cellphone in the US. Minutes are barely used for the average subscriber.

Rollover is a non-issue. If a customer didn't use their 1000 minutes one month, then what makes them believe that they'll use 1300 next month (assuming 300 rollover, granted)? Or 1600 the month after? It's a steadily growing st...
(continues)

Amarantamin said:
......Sprint and Verizon have (nearly) identical networks, due to roaming agreements. ATT is known to lag behind on its high-speed data coverage, this is a fact.....

You also forgot to mention in this one point in and of itself that by the time you add all the data services on AT&T to match exactly what Sprint (except Football Live and NASCAR Mobile, which AT&T does not offer), you are already higher at the price point. Heck, in front of that price point, I'd be able to check in 2 bags on my next flight and still save big buck$$$!

The AT&T fan boys and fan girls out there need to get a clue, seriously! You guys cannot even keep up with Verizon by virtue of the Ad Campaigns. And don't ...
(continues)

insider. said:
~~~~~~~~~~~~~~~~~~
but our poster proved this was all false according to JD Power statistics.
~~~~~~~~~~~~~~~~~~

well...i see how you could get that out of it if you just read JD Powers and take their word for everything as gospel.

I don't agree that Sprint has a stronger network, I hear that as *your* own opinion.

Although I don't have direct experience with Sprint, and I like them just fine...other people have told me they have made a MAJOR recovery in CS very recently. good for sprint! most state their CS was abysmal prior to this new recovery.

put simply, if you don't use all your minutes every month on SPRINT, they just take them all back!

Sprint's Customer Service ma...
(continues)

I have to agree that the rep handled your questions very well. I will also say in my area that there is close to no sprint coverage and every store they had in the area has closed down. Why would you even want to post this in the at&t forum?? Sounds like you need to find something to do in your spare time.

You are obviously blind, i asked the rep multiple direct questions and he ignored me. He also went off into roll over minutes when i was talking about unlimited. Rep also lied about Customer service rankings. The rep couldn't give me a reason why AT&T charges more than sprint for the same service...

Kayslay34 said:
You are obviously blind, i asked the rep multiple direct questions and he ignored me. He also went off into roll over minutes when i was talking about unlimited. Rep also lied about Customer service rankings. The rep couldn't give me a reason why AT&T charges more than sprint for the same service...

Apparently AT&T Reps don't understand a language that maybe common to mankind...like say....oh English maybe? 😉 You might try your approach in the Naavi language from Avatar. It just might make sense to them and a lot of the vocabulary just might be synonymous too! 🤣 🤣 🤣

that ruin my work days. you see, reps are people too, and they have time (which is extremely valuable) which gets wasted by a-holes such as yourself.

Like the other day, when a lady came in, and talked about how t-mobile gave her a set of earbuds and a car charger when she got a phone from them. Now, the thing to know is, she had a $189 phone which she got for FREE when she signed up. But she wanted us to give her accessories for free. No, strike that, that isn't true. She wanted to complain about the prices of at&t, without actually expecting us to give her free stuff.

Look lady, you have a choice of carriers, is what i wanted to tell her. And not only that, with at&t you have 30 days to back out should you decide you dont like what ...
(continues)

LOL, i love how you turn this into some humanitarian cause.... this was a 10-15 min convo. What you need to do is not read so deep into it and see the facts. I stated what i was doing, i had a paying ATT customer with me who was misinformed.... hey pays a 140 bucks a month for his iphone so yes i think we can spend 15 mins of ATT's time to speak with one of there reps.

Laced with inaccurate statements.

You really need to get a life.

All my statements were accurate, you obviously are misinformed.... Ohh and helping a friend save money i guess is a waste of time...

#1 - You can't add very well

#2 - Your facts are mostly based upon subjective material that are opinion based. These are not facts.

#3 - CDMA in its base form is older than GSM. They were both commercially designed for cell phones in 1990 but CDMA was used to transfer data as early as 1985. Your statement was false.

http://en.wikipedia.org/wiki/Qualcomm »

http://en.wikipedia.org/wiki/Gsm »

#4 - The purchase of Alltel was actually finalized on January 9th. Another incorrect fact. Many Alltel customers did not become "customers" of Verizon for many months afterward therefore her statement was correct.

http://en.wikipedia.org/wiki/Alltel »

#5 - The JD Power Survey has nothing to do with the 1st quarter of 2010. According to...
(continues)

#1 yes my math is on point, because i was estimating never said i was adding exactly, point is its still a thirty dollar difference.

#2 Eat your own words you hypocrite, all your info is from WIKIPEDIA, lol that is a user submitted site 🤣 ... If you don't understand that means my 4 year old could add info on there.

#3 CDMA "CELL PHONE" towers were not built until 1990. In 1987, a memorandum of understanding was signed by 13 countries to develop a common cellular telephone system across Europe.[7][8] Finally the system created by SINTEF led by Torleiv Maseng was selected. Oh wait i am right again, GSM CELL phone towers were started 3 years earlier.... So correct me if i am wrong, we are talking about cell phones right....

#4 A...
(continues)

How about you tell us how you would have answered the questions? Only the ones you feel that did not answer right.

He could of easily told the truth and said we charge more because we price with our competitor Verizon. Or even we have 35 million more subscribers so our cost are higher. But don't lie to me and say we charge 30 dollars more a month because of your customer service. The rep sounds like he worked for sprint 2 years ago LOL. I think customer service should be honesty and caring. I don't expect you to give me free stuff because i am mad or to bandaid my issue. I want you to resolve my issue (even if i am not happy with the the type of resolution) and be honest.

Thats an answer I can live with. To the point and direct. Before you was telling me what you didn't like not what you would have done about it. What you have to understand is most people would take that as a smart-elic answer. and would have been more happy with the answer that was given by the rep.

CDMA was designed in the mid 80's. Towers were designed by ancient egyptians. There are no towers made out of CDMA.

You are still wrong. Thanks for playing.

LOL learn to read, i pulled the info from your own link that YOU POSTED 🤣. You Fail......

And oh yeah, every other Carrier offers their users the ability to surf the net while on a phone call. Just another B.S. ad on the part of AT&T to try and attract customers using a false pretext! Idiots!

Oh yeah? Try to send a pic message or even open a browser or Pandora when on a call with a CDMA phone. I sell for ATT and carry both a GSM BB 9700 and a BB Storm. If I am going to browse, trust me, I am using the 9700. I like both Verizon AND ATT, cant go wrong with either one. Oh, and by the way, I have 3 friends on Sprint and 50% of the time, when I call them, I hear "please wait, while the subscriber you are trying to reach, is located". Then it goes to voicemail. Surprise, surpise! Yea sprint is cheaper, but it doesent work! And if A...
(continues)

alee said:
And oh yeah, every other Carrier offers their users the ability to surf the net while on a phone call. Just another B.S. ad on the part of AT&T to try and attract customers using a false pretext! Idiots!

Oh yeah? Try to send a pic message or even open a browser or Pandora when on a call with a CDMA phone. I sell for ATT and carry both a GSM BB 9700 and a BB Storm. If I am going to browse, trust me, I am using the 9700. I like both Verizon AND ATT, cant go wrong with either one. Oh, and by the way, I have 3 friends on Sprint and 50% of the time, when I call them, I hear "please wait, while the subscriber you are trying to reach, is located". Then it goes to voicemail. Surprise, surpise! Yea sprint is cheaper

...
(continues)

Insult? Check.

Bizarre comparison? Check.

Made up/misspelled word? Check.

Can Godwin be far behind?

This_Troper said:
Insult? Check.

Bizarre comparison? Check.

Made up/misspelled word? Check.

Can Godwin be far behind?

I was not insulting anyone; I was merely being TRUTHFUL about AT&T! I guess AT&T and Toyota both share this in common in that both companies believe in selling their Products and Services through deceitful practices. It's only unfortunate that Toyota got their pants handed to them by the Feds but I'd imagine if the same probe was done, AT&T would not be too far behind! 😈

I was not making a bizarre comparison! Infact AT&T, Toyota and the Boston Red Sux all have this similarity, albeit in their own separate ways.

I did not misspell "Red Sux"! The fact is I'm a Yan...
(continues)

Calling somebody a "B.S. Fan boy (or Fan girl)" is insulting.

Using a comparison to Baseball's Growth Hormone woes is severely outside of the domain of this subject, and makes little sense.

"Ignoraneous," outside of apparently being another insult, isn't a word. "Ignorant" perhaps? Perhaps "ignoramus"?

"Godwin's Law" is an internet standard for losing a debate. Check it out, and then don't do it.

This_Troper said:
Calling somebody a "B.S. Fan boy (or Fan girl)" is insulting.

Using a comparison to Baseball's Growth Hormone woes is severely outside of the domain of this subject, and makes little sense.

"Ignoraneous," outside of apparently being another insult, isn't a word. "Ignorant" perhaps? Perhaps "ignoramus"?

"Godwin's Law" is an internet standard for losing a debate. Check it out, and then don't do it.

Oh so things on the selling have gotten so bad that at&t reps now that they have to resort to teaching people how to behave and perceive at&t's crap using the Rosetta Stone tactics?!?! Nice!!! That's going to take you arrogant pricks a real long way! Especially when other carriers thi...
(continues)

You have already said all of that, dig deeper.

alee said:
You have already said all of that, dig deeper.

There really is not a lot remaining to dig up. If AT&T loses their iPhone Customer Population, their pretty much done in for! It's a fact that at&t will face the hard way in a couple of months from now. Then all that $$$ they are investing to "compete" with VZW, it won't matter when you don't have customers to sell it to.

That I work for AT&T.

I don't. Neither do I really have much of an opinion ON AT&T.

However, the issue I'm pointing out is your tone in the debate. I'm sure that people interested in Logical Fallacies have names for these. I don't, and merely point them out.

It's funny, I'm a phillies fan just by association because i live near philly. I was thinking about giving my devotion to the yankees after last season, but you have caused me to rethink my decision.

go phillies.

whatupitsdani said:
It's funny, I'm a phillies fan just by association because i live near philly. I was thinking about giving my devotion to the yankees after last season, but you have caused me to rethink my decision.

go phillies.

Yeah! Go Phillies. Trade away Halladay like you did last offseason after you lost to the NYY in the SEries (which will by the way, repeat again this year if both advance again!) #28 will happen the same way #27 did!

Again, if ATT was making false claims, where are the law suits? 🤨 I am glad you have had good experiences with Sprint, but you are the exception. Why else do you think they hemorrhage customers?

Oh yeah, one more thing, I said,

I like both Verizon AND ATT, cant go wrong with either one.

So with that said, who is the fanboy? You are are the one with the almost fanatical, die hard allegiance to one carrier, and that has been proven by your previous posts. On top of that, you are also a troll, I mean arent you on the ATT forum with the sole intent to raise hell? Look in the mirror son, I have a funny feeling that you are just a poor, depresed individual with nothing better to do than start something. Guess there really ARE drama kings out there. Good luck to ya bud.

THat's Nextel's network that has the 'please wait' message, not Sprint.

Also, I am with Sprint, and I have the Moment. I can do anything while on a call. Literally anything.

i actually dont mind that the iphone is going to other carriers. see, if we lose a few iphone sales (well, if at&t loses iphone sales; i myself cant have them in our store) then it will give us some slack on our network. all those iphones are screwing up other customer's coverage. actually, thank you sprint and verizon for coming up with some competitive phones and thank you apple for allowing other carriers to have the iphone.

very true!

sprint has successfully re-invented themselves as the wal-mart of cell phones with very aggressive pricing.

this comparison makes me think of dimwitted employees, finding used condoms in the bathroom, that dirty diaper i found thrown open over some clothes while shopping for my daughter one day (never again will i shop there for my daughter,) never getting an answer to any questions i have (where is this at? how much does this cost?) the guy that greets you that has beer breath and a lazy eye and drools on himself, and obese ladies riding around on wheelchairs.

oh, and lines. lines, lines, and more lines. should i expect to have to wait for EVERYTHING for a VERY long time when it comes to sprint? (no thanks)

do you honestly think comparing them to WALMART makes sprint sound any better?

makes me want to go home and shower and then shower a...
(continues)

Yeah, no kidding. That Wal-Mart comment is practicly an insult.

Amarantamin said:
Yeah, no kidding. That Wal-Mart comment is practicly an insult.

I guess that makes AT&T (by virtue of their lower than abysmal Customer Service Ratings) the Waste Management of Cell Phones, lol! 🤣 🤣 🤣 🤣 🤣

Waste Management is one of the largest most profitable companies in its industry. Not sure that would be and insult calling them waste management.

get to the point said:
Waste Management is one of the largest most profitable companies in its industry. Not sure that would be and insult calling them waste management.

AT&T is largest and has a big (for now) customer base (70 - 75 mill customers?) but their Customer Service Ratings are worse than the worst smelling trash can imaginable to man kind.

My waste management people decided they weren't getting paid enough, and refused to clean out the dumpsters we used for a week.

So they were all fired, and a bunch of new employees being paid less than the originals are doing it with a smile. Funny, that.

Amarantamin said:
My waste management people decided they weren't getting paid enough, and refused to clean out the dumpsters we used for a week.

So they were all fired, and a bunch of new employees being paid less than the originals are doing it with a smile. Funny, that.

They all probably worked for at&t and said to themselves, "What could be worse then what we left?" 🤣 🤣 🤣

I know driver that work for Waste Management that make over $70,000/year. In a small town in Kansas. Where you can buy a 2300 sqr foot house for $160,000. What I'm getting at is not a bad job. Before you think its a bad job think about what you have to deal with in sales and customer services jobs.

get to the point said:
I know driver that work for Waste Management that make over $70,000/year. In a small town in Kansas. Where you can buy a 2300 sqr foot house for $160,000. What I'm getting at is not a bad job. Before you think its a bad job think about what you have to deal with in sales and customer services jobs.

So I take it that AT&T Customer Service and Sales Reps jobs are indeed worse. Thanks for proving me correct there! 😁 🤣 😎

sunilsonia said:


So I take it that AT&T Customer Service and Sales Reps jobs are indeed worse. Thanks for proving me correct there! 😁 🤣 😎

you just said that being an at&t customer service/sales rep is worse than waste management....meaning, that their jobs are worse because the people they work with must be worse than the dirtiest trash imaginable...meaning, that its not the sales reps or c.s. reps that are bad, but the consumers who purchase the goods or services. and yes, you are right, customers are the worst part of ANY job. because customers, in general, are rude, vulger, dumb, and selfish people.

whatupitsdani said:


you just said that being an at&t customer service/sales rep is worse than waste management....meaning, that their jobs are worse because the people they work with must be worse than the dirtiest trash imaginable...meaning, that its not the sales reps or c.s. reps that are bad, but the consumers who purchase the goods or services. and yes, you are right, customers are the worst part of ANY job. because customers, in general, are rude, vulger, dumb, and selfish people.

I was not referring to the customers you behemoth dumbazz! Don't forget it's customer that makes your service actually exist and do things like maybe ohhhh...provide you a paycheck by way of the commissions and what no...
(continues)

are you suggesting that the govt will determine sprint to be to important to the u.s. economy to fail and bail them out?

my point is that in a market economy companie with nonfunctional business models fail.

low prices are one thing but for many sprint customers aparently it's not enough to keep them there.

deepskyblue said:
are you suggesting that the govt will determine sprint to be to important to the u.s. economy to fail and bail them out?

my point is that in a market economy companie with nonfunctional business models fail.

low prices are one thing but for many sprint customers aparently it's not enough to keep them there.

Sprint as a company is trying to recover their once lost image, which is what wound up costing them all this $$$ and customer loss in the first place. This maybe the apparent reason as to why they started launching their current inventory of plans. And speaking of non-functional business models, Ford and GM did not have any better business models here either, yet they were deem...
(continues)

we'll see what happens,

as a company they compete on the basis of price.

observe...

why verizon?

--the network
--3 g coverage
--no dropped calls

why att?

---the iphone
---3g speeds
---voice and data

why sprint?

--the price

they don't have advantages of the more expensive services, so they compete on price.

don't hold your breath on the sprint iphone.

i think what will most likely happen is they'll go bankrupt and get bought by a company in some other industry with lots of liquid capital. they won't merge w/ any of the big ones, the fcc would be screaming "antitrust!" as soon as sprints ceo shook hands with a larger carrier to discuss a buyout

if you take out any companys top sell product thair numbers will not look as good.

Your company is the only that has like 40% of its subscribers on one phone. So still doesn't make sense.

the two largest will always be at similar pricing to the smaller group, this is the way economics works, the two largest firms always have similar pricing, while the lower firms lower their pricing to bare minimum to keep up a share of the market. It has nothing to do with phones it has to do with market share

Agreed.