Voluntary Identification for those who wish to Participate
my guess from reading posts on here is that many posters in this forum are verizon employees.
does anyone wish to identify themselves as such for curiosity sake?
and if you do- what department to you work in?
thirdly, does verizon have a retention dept?
if so, does anyone work in it?
does anyone wish to identify themselves as such for curiosity sake?
and if you do- what department to you work in?
thirdly, does verizon have a retention dept?
if so, does anyone work in it?
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LOL......retention dept???? If your are going to leave, then leave. I wouldn't get my hopes up to get something to stay a customer.
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wave of the future. verizon would be foolish not to have one.
my guess would be that they do.
check the info, companies spend huge $s to get customers, and with equipment subsidation they often don't see a net profit on an account for several months.
margins are not that high in the cell phone world.
att's profit margin is 8.5% of their revenue.
keeping your existing customers business is integral to modern business models.
my guess would be that they do.
check the info, companies spend huge $s to get customers, and with equipment subsidation they often don't see a net profit on an account for several months.
margins are not that high in the cell phone world.
att's profit margin is 8.5% of their revenue.
keeping your existing customers business is integral to modern business models.
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around 1.1% or so, very close to verizons
both companies have less than half the curn of sprint
both companies have less than half the curn of sprint
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Oh, so to minimize losses, we should make the plans of anybody who threatens to cancel cheaper, and allow them to buy subsidized phones more often?
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an example.
my wife and i used to have satelite TV, we called to cancel it to save money.
the retention department asked my wife why she wanted to cancel, and she told them
so the representive offered us a feature that normally costs money to pause our service and suspend the monthly charge, until we wanted it again.
and 3 months later we turned it back on.
now had we cancelled, we probably would have purchased a cheeper cable service when we were ready.
giving us a $10 feature gave them 9 more months of a $120 a month account that we kept open until we moved.
does that make fiscal sense to you?
my wife and i used to have satelite TV, we called to cancel it to save money.
the retention department asked my wife why she wanted to cancel, and she told them
so the representive offered us a feature that normally costs money to pause our service and suspend the monthly charge, until we wanted it again.
and 3 months later we turned it back on.
now had we cancelled, we probably would have purchased a cheeper cable service when we were ready.
giving us a $10 feature gave them 9 more months of a $120 a month account that we kept open until we moved.
does that make fiscal sense to you?
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Yes, but that doesn't happen often in cellphones, what you get is one of the following:
1: Someone who got a BoGo deal on a phone three months ago and decides he wants another free phone and he will "cancel" if you don't give it to him. (this is a MINIMUM of a $200 loss)
2: Someone who got their 13 year old daughter a texting phone but didn't get a texting plan (or block texting) because she told precious not to text. So she ends up with a $300 bill, and wants it credited WITHOUT adding a texting plan or blocking texting (because she told precious not to text again) guess who is calling next month? and the month after that?
3. Someone is calling customer service for the 4 billionth time wondering why they can't get the droid for ...
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1: Someone who got a BoGo deal on a phone three months ago and decides he wants another free phone and he will "cancel" if you don't give it to him. (this is a MINIMUM of a $200 loss)
2: Someone who got their 13 year old daughter a texting phone but didn't get a texting plan (or block texting) because she told precious not to text. So she ends up with a $300 bill, and wants it credited WITHOUT adding a texting plan or blocking texting (because she told precious not to text again) guess who is calling next month? and the month after that?
3. Someone is calling customer service for the 4 billionth time wondering why they can't get the droid for ...
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To deepskyblue, the only thing I would add to Menno's remarks is this: if you called Verizon customer care to "turn off" your service for three months, they would be happy to do it. We do it all day long - suspending a line or all lines on an account for someone going on vacation, losing their phone, wanting to save money, military duty, etc. Verizon offers this service not as a retention service but as a common-sense customer service practice.
As Menno mentioned, your scenario isn't what comes into the stores and phone lines day in and day out. The majority of "I'm going to cancel" people are frustrated, and usually those frustrations are easily resolved. The remaining people are just trying to work the system - a system that doesn't...
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As Menno mentioned, your scenario isn't what comes into the stores and phone lines day in and day out. The majority of "I'm going to cancel" people are frustrated, and usually those frustrations are easily resolved. The remaining people are just trying to work the system - a system that doesn't...
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a suspension doesn't suspend charges though does it?
they continue being billed the full cost of the line and features right?
and you're right gaming could be an issue for retention departments.
but they're not structured to grant every complaining customers requests.
they have a set of sub policies that they follow. limitations and rules just like a standard customer service department. basically standard policies can be bent in certain circumstances. that doesn't fully prevent gaming but it prevents serious abuses.
they continue being billed the full cost of the line and features right?
and you're right gaming could be an issue for retention departments.
but they're not structured to grant every complaining customers requests.
they have a set of sub policies that they follow. limitations and rules just like a standard customer service department. basically standard policies can be bent in certain circumstances. that doesn't fully prevent gaming but it prevents serious abuses.
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This is the first time you've replied to me directly, I believe, despite the complexity of all the conversations you've been a part of.
Suspension can be done WITH or WITHOUT billing. If it is done with billing, you pay your normal bill - the line is merely suspended to prevent usage.
If it is done without billing, there is a $15 fee once the line is reconnected ($15 is better than paying the monthly in most cases). A suspension without billing is usually up to three months, however, a military suspension is as long as necessary. Even a $9.99 line at three months would be more than the $15 reconnect fee at the end of the three months.
If you've lost your phone, suspending without billing doesn't make much sense. Usually, this is...
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Suspension can be done WITH or WITHOUT billing. If it is done with billing, you pay your normal bill - the line is merely suspended to prevent usage.
If it is done without billing, there is a $15 fee once the line is reconnected ($15 is better than paying the monthly in most cases). A suspension without billing is usually up to three months, however, a military suspension is as long as necessary. Even a $9.99 line at three months would be more than the $15 reconnect fee at the end of the three months.
If you've lost your phone, suspending without billing doesn't make much sense. Usually, this is...
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Mainly because you claim to work for ATT but don't have the knowledge to back up that claim
But I'll throw you a bone.
I don't work for verizon, I worked for a retailer for a time but I don't anymore. Now I'm just a customer
But I'll throw you a bone.
I don't work for verizon, I worked for a retailer for a time but I don't anymore. Now I'm just a customer
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Problem is if we did work for verizon or for a chat service we aren't supposed to have any kind of external communication like this forum gives, so if you are a smart manager from verizon then we might get this forum blocked boooo....
if we worked for verizon 😉
if we worked for verizon 😉
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you were one i was curious about.
you've got a lot of pride in your brand.
you've got a lot of pride in your brand.
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no, I just hate people who don't know anything about CDMA (or gsm) but post here like they do.
I'm a big believer in you find the services that work in your area, and then choose the one that is the best value for you. For some people that is verizon, others it is sprint, and some it is att
I'm a big believer in you find the services that work in your area, and then choose the one that is the best value for you. For some people that is verizon, others it is sprint, and some it is att
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Agreed. If he were posting this crap in the ATT forum, we'd shoot him down there, too.
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Really? You threw up a 'Voluntary Identification' soley to get Menno's information?
Why not just say 'Menno, I want to know about you'? It would be less see-through than this is, lol...
Why not just say 'Menno, I want to know about you'? It would be less see-through than this is, lol...
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Why is everybody referring that the phones are subsidized,it seems to me that in reality when
I signed a 1 or 2 year contract isn't this build in the price of my contract? Also that is why we have these ETF charges. Basically we make monthly payments for the phone of our choosing, or did I miss something and all these wireless companies are some kind of government run entities and not private enterprises?
I signed a 1 or 2 year contract isn't this build in the price of my contract? Also that is why we have these ETF charges. Basically we make monthly payments for the phone of our choosing, or did I miss something and all these wireless companies are some kind of government run entities and not private enterprises?
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Your contract says nothing about being entitled to phone discounts. Read it sometime.
The phone prices are subsidised in trade for you signing a contractual agreement. For instance, the Samsung Moment (Normally $399.99 through the manufacturer) is subsidized $200.00 to bring it down to $199.99 at purchase (Also gets a MIR, but that's beside the point). So, the company pays $200.00 of the phone's cost for you, and in trade you agree to use their service for two years. Should you cancel, an early termination fee helps to recover what was lost by discounting the phone.
The phone prices are subsidised in trade for you signing a contractual agreement. For instance, the Samsung Moment (Normally $399.99 through the manufacturer) is subsidized $200.00 to bring it down to $199.99 at purchase (Also gets a MIR, but that's beside the point). So, the company pays $200.00 of the phone's cost for you, and in trade you agree to use their service for two years. Should you cancel, an early termination fee helps to recover what was lost by discounting the phone.
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Yes, you missed everything.
Most of all, what does this have to do with the thread? Your post has nothing to do with the conversation.
Most of all, what does this have to do with the thread? Your post has nothing to do with the conversation.
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Hell, I work for Verizon, but why on earth would I tell you anything that identifies me personally?
Aside from that, if you spend more than a week in the forum (not posting nonsense about technology), you'd pick up on who does and who does not work for Verizon.
Your posts are mostly a waste of time for those who frequent this forum. For me, however, your posts are whimsical and naive, like watching a child dress up in grown up clothes and pretend to have a job or cook dinner after work.
Amusing, indeed. But still a waste of time.
Aside from that, if you spend more than a week in the forum (not posting nonsense about technology), you'd pick up on who does and who does not work for Verizon.
Your posts are mostly a waste of time for those who frequent this forum. For me, however, your posts are whimsical and naive, like watching a child dress up in grown up clothes and pretend to have a job or cook dinner after work.
Amusing, indeed. But still a waste of time.
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they have entertainment value i think.
people have proven me wrong on different occasions.
i've learned a lot discussing things in here.
for the purposes of my job i need to have pride in my brand, even if that pride is not completely rooted in a fair assessment of my company or other companies. kind of like rooting for you sports team, it's not cause they're better people, it's cause they're your team.
so anyway, you being the other person who is was curious about...
it's not like i'm asking for your name and address.
do you work in a call center or a store?
or somewhere else?
people have proven me wrong on different occasions.
i've learned a lot discussing things in here.
for the purposes of my job i need to have pride in my brand, even if that pride is not completely rooted in a fair assessment of my company or other companies. kind of like rooting for you sports team, it's not cause they're better people, it's cause they're your team.
so anyway, you being the other person who is was curious about...
it's not like i'm asking for your name and address.
do you work in a call center or a store?
or somewhere else?
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Over time, you'll figure out that I work in a store. Been with Verizon corporate for about seven years now. I don't have a problem mentioning that.
Between all the smarmy remarks and outright calls for your public flogging, I think you just summed up the one thing that a lot of us here realize: you have to have some pride in your brand.
Even in small ways, a person working for a service-oriented company, whether it be for any type of store, customer care over the phone, or in the background, you have to have some sense of pride in your brand. In ways big and small, you're not selling cell phone service (or whatever), you're selling your personal brand - you as an individual. The company you're affiliated with has invested in YOUR b...
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Between all the smarmy remarks and outright calls for your public flogging, I think you just summed up the one thing that a lot of us here realize: you have to have some pride in your brand.
Even in small ways, a person working for a service-oriented company, whether it be for any type of store, customer care over the phone, or in the background, you have to have some sense of pride in your brand. In ways big and small, you're not selling cell phone service (or whatever), you're selling your personal brand - you as an individual. The company you're affiliated with has invested in YOUR b...
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Epik,
This is unrelated to this thread, but since you work for Verizon I have a question for you,
what is your opinion about LG Chocolate 3, since me and my wife have this phone for about 2 years, and never had a problem with it, so I wonder why there were so many complains about above phone, is it because I got the latest software? I am just curious.
This is unrelated to this thread, but since you work for Verizon I have a question for you,
what is your opinion about LG Chocolate 3, since me and my wife have this phone for about 2 years, and never had a problem with it, so I wonder why there were so many complains about above phone, is it because I got the latest software? I am just curious.
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My wife had it for a year with only minor issues related to the battery. Keep in mind, for us, a year is a full term with a phone, seeing as how we upgrade the phones on our personal account every year. For the time we had it, it was a good phone.
A couple things I often mention to customers: for every complaint you find online, I can probably dig up two or three people who were perfectly happy with the same model. No one walks into my store, hands me their phone, and tells me, "I want you to look at my phone because it's been perfectly fine." All I see in my store are the people with issues needing resolution.
Online, you do get some who will promote a model, but you're several times more likely to ready a negative review than a p...
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A couple things I often mention to customers: for every complaint you find online, I can probably dig up two or three people who were perfectly happy with the same model. No one walks into my store, hands me their phone, and tells me, "I want you to look at my phone because it's been perfectly fine." All I see in my store are the people with issues needing resolution.
Online, you do get some who will promote a model, but you're several times more likely to ready a negative review than a p...
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It was a joke... I write very long posts sometimes, almost novels, and today has been an exemplary day for long posts!
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You are taking this the wrong way, I was actually complementing you, and your posts are very informative.
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Well, thank you.
The confusion came from "Thanks anyway." Where I grew up, that was a sarcastic remark. Sometimes you just can't read inflection and intention, I guess.
The confusion came from "Thanks anyway." Where I grew up, that was a sarcastic remark. Sometimes you just can't read inflection and intention, I guess.
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I used to work for Verizon while I went to school... now I don't. But, I've already stated this before.
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I was a Verizon Wireless employee from 2002 - 2008. One of my roles was a coordinator in what they called Loyalty Management Services, essentially a retention department. That department was dismantled in 2007; it no longer exists. I believe that was a mistake, as is demonstrated by Verizon's rise in churn in the last few years. We saved many customers during my time in that department. The powers that be decided that our department was no longer necessary, and charged Customer Service with the job of "saving" customers, with very limited power as to what could be offered to the customer to stay. The "We have the most reliable network" line was trotted out as their major save tactic, and to tell you the truth, Verizon really does not c...
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