Forum Search Results
Re: Call Center Boredom
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In account notes, verify customer was attached to an IRU FAN, and removed so they could activate an iPhone in an Apple retail store. ...
Re: TRACKBALL FOR THE BLACKBERRY CURVE
I have actually found that applying a lot of pressure to the trackball while moving it in any direction losens the caked on dirt down under. Think of it as an old trackball mouse, they just need cleaned every once in a while.
*note* not too much pressure, you dont want to break it. just enough that you can tell its catching on something.
Re: anyone able to get the voyager update
LGNPST.
Here's an excerpt from the email I was talking about. It's funny, you can tell QA was frustrated. 8)
ALL-
During today I have fielded many calls concerning the new S/W push which was sent out to the retail flash machines last night. Numerous stores have indicated the LG vx10000 (Voyager) will not connect or are getting different error messages like "Invalid Binary Files"… this has been customer impacting (NPS).
95% of these calls and error messages were due to store personnel utilizing the wrong PST tool!
In May the following "Equipment Software Alert" was sent out to all employees concerning the new LG PST
"LGNPST" and what handsets it supports:
EQUIPMENT SOFTWARE ALERT
A new PST Tool has been made available for LG handsets, but it does not replace the existing tool as some legacy handsets will still need to be managed by the existing LG PST 1.6 Simple tool. The new tool is already installed on Flash Computers, no additional action is required by locations.
LG Electronics N PST 1.1 VZW Build 1.00.001 Pkg ID 2535
· All new devices going forward will be supported with the LGNPST tool
· Devices support with the new tool:
o LG VX5400
o LG VX8350
o LG VX8500 (Chocolate – All Colors)
o LG VX8550 (Chocolate – All Colors)
o LG VX8600
o LG VX8700
o LG VX8800 (Venus – All Colors)
o LG VX9100 (enV2 – All Colors)
o LG VX9400
o LG VX9900 (enV – All Colors)
o LG VX10000 (Voyager)
Note: The legacy LG PST 1.6 Simple tool will not support new devices going forward.
There ya go.
Re: I hate the iPhone!
... having to note while on the next call. LOL ...
Re: Cellenator you never finished your Sprint debate you started
... around. Please note that Brand Health Monitor and Nielsen IAG are independent consulting companies, not Sprint lapdogs.
Simply Everything = superbly effective
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Side note
CU500 is limited to umts, not capable of hspa.
Re: it's agents like this that make my job harder...
i know notes can be wrong but when the cust says "they told me they would waive the activation fees" and the agent refuses and ...
Re: FREE RINGTONES FOR IPHONE 3G
NO, because ringtones are NOT mp3s
They are m4r files.
ALL YOU NEED TO DO is to have an m4r file that is LESS than 40 seconds (although the ringtone only rings for about 18-20 seconds), import it to iTunes and it will sync into your ringotnes folder on your phone.
Note: m4r is simmilar to m4a, which is the AAC apple format that they rip music as. All you have to do is rename an m4a file to m4r. iTunes can convert mp3s if you need to.
Mister customer
Dear Mr. Customer,
Â Â Â Â Â à  Â I am writing this on the behalf of those who share the same opinion of this rep. These are just a few, of the many, logical things you can do, for us… to help you!
1: Pay your bill on time - I understand it’s a novel idea, but honestly, it helps keep the service active if you don’t owe us 300 bucks from 3 months ago. At that point we don’t trust you to pay your bill, it’s as if you are our significant other and you have been cheating **giving money to other people/companies** on us, I don’t like cheaters!
2: Do not give me a story on why you think your product is defective, or the history of your product. I don’t need to know what happened on a month-by-month scenario, and then you turn around 20 minutes later after your story, telling me you don’t have time for my questions. Also, if what you thought was the problem with your product was the case, you most likely would not be calling me, minus a few exceptions.
3: Please, do not ask for unjustifiable credits. Yes sir, I see you work at best buy, yes sir, I shop at Best Buy. Well sir how would you like it if I came in and wanted to by a TV because mine broke due to my own accord that I bought from you, and ask for a free TV. Oh you wouldn’t give it to me? Then shut up!
4: Don’t for one second think that you know my job, do not tell me what I can or can’t do, if you were qualified for this position, you would have one of equal importance, and not be working at McDonald’s. **Note, this is not a bash, but a logical stereotype, I do know there are people that have hard times and work there while having more talent, or drive, and often enough love their job there, though often with a grown adult, this is not the case**
5: Mr. Customer, this is my biggest annoyance. Do not TELL me what I am going to do. I would be glad to help you just as I am any other customer, and when I say, “Well let’s see what we can do†I am going to bend over backwards for you.  But if you tell me that I am GOING to give you a credit for 10 months of usage on a bill that you receive every month in 2 forms, and that it’s my JOB to give you money and I WILL do it. Well at that point you can go die in a fire for all I care, you just made it personal, and I will no longer remain professional and understanding. I will give you nothing, and keep on telling you that til you escalate or hang up. Try again next time!
Re: Will the RAZR just DIE please!!!
... a side note off topic. My father actually carries the Curve. He had a Razr and it was "a pile of s**t" ...
Re: Returning the VE20 - Yean, help?
... will also note your account. ...
Re: LG LX600
... the High Note in my possession next week and Diamond and Pro. 8) ...
Re: Who can correct an upgrade date? Anyone know?
... store just note the acct heavily? ...
Re: our store doesn't charge for anything
Although your store may have awful sales numbers other stores should be looking at the way you do things and take note.
BTW, your name is so um, different, from your store policy.
note to customers:
IT"S A FREAKIN SIM CARD!!!! not SIMS. SIM, singular...as in just one...i fu(king hate you all...go suffocate under a big pile of SIM cards you illiterate pieces of SH!T...if one more customer calls me or walks into my store and calls it a SIMS card imma whip out my 9 and pop a cap :evil: :evil: :evil:
Re: note to customers:
i love this one,
CAN I CONVERT MY SIMS CARD FONE TO A CRICKET FONE???
they give me this look 8O when I try and explain CDMA and GSM
:lol:
Re: note to customers:
It's not a Slim card either. I could choke the people who tell me they lost their slim card. Even when I correct them or better yet, another customer corrects them, they still keep repeating slim card.
Re: note to customers:
People are dumb, I love it when they look at a micro SD card and ask if those are the SIM cards. Than I explain that USCC is CDMA and try to explain the difference between GSM and CDMA....these simple folk don't have a chance.
Re: note to customers:
:lol:
I just have a new hire come and work here the other day and he kept calling it a sims card too.
Re: note to customers:
yo yo yo! I gots a couple blue teeth if anyone wants a buy em!
lol rofl!
