Cellenator you never finished your Sprint debate you started
you said this
So i responded with
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Cellenator said:
As usual noone can have a real debate about the actual facts regarding Sprint. Take it easy I'll be back next report! 😁 😉
So i responded with
jaden_at_sprint said:...
I will
Sprint has made huge improvements and changes over the past 8 months, we are chnaging the tide but it will take time we have to make up for years of terrible customer care and blah advertising, We can recover but we have miles ahead of us.
So lets put down some facts for ya
FACT, Sprint DOES HAVE a larger calling area then verizon,
FACT, Our PTT DOMINATES verizo's in coverage, speed, amount of users, SUBSECOND connectivity none of this 20 secs later crap then
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Jaden: All of those FACTS really don't mean a whole lot when in FACT, Sprint has the highest churn rate in the industry and continues to bleed record numbers of subscribers every quarter. Or that FACT, they have the worst customer service rating year after year and remains the primary reason for the churn. Or that FACT, Sprint is loosing tens of millions of dollars every quarter and continues to do so with no REAL end in sight.
What I see is a lot of SPECULATION for Sprint's future and not FACT. It is always speculated that Sprint CS will get better. It is speculated that WiMax will bring back the millions in droves and save the company. The FACT is there are no solid FACTS that point to a Sprint comeback anytime soon. Maybe it's "lookin...
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What I see is a lot of SPECULATION for Sprint's future and not FACT. It is always speculated that Sprint CS will get better. It is speculated that WiMax will bring back the millions in droves and save the company. The FACT is there are no solid FACTS that point to a Sprint comeback anytime soon. Maybe it's "lookin...
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Churn, CS! Churn, CS! Churn, CS!
If you keep this up, I'm gonna be forced to assume that Sprint customers are the only people in the world who aren't cleverly disguised parrots.
No real end in sight, you say? Your sweeping, uninformed generalizations are amusing. Open your ears and listen to someone who knows a bit more about Sprint CS then you.
We've been dealt a serious crackdown. Reps with poor stats are regularly escorted out. Our whole center took a test with a mandate for 100%. The message has changed from 'Follow policy, robot' to 'Issue resolve. No matter what.' My job is now boiled down to the core, make customers happy.
So before you hand down your infallible judgements on what's fact and what's speculation, apply that ...
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If you keep this up, I'm gonna be forced to assume that Sprint customers are the only people in the world who aren't cleverly disguised parrots.
No real end in sight, you say? Your sweeping, uninformed generalizations are amusing. Open your ears and listen to someone who knows a bit more about Sprint CS then you.
We've been dealt a serious crackdown. Reps with poor stats are regularly escorted out. Our whole center took a test with a mandate for 100%. The message has changed from 'Follow policy, robot' to 'Issue resolve. No matter what.' My job is now boiled down to the core, make customers happy.
So before you hand down your infallible judgements on what's fact and what's speculation, apply that ...
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A lot of what you guys are saying is true. In the past we have done a horrible job with our customer service. We have lost customers quarter, after quarter. We do have an overall negative image right now. I can say however, working for the company, we are making solid steps in the right direction. For the first time in over two years our churn rate was less than 2%. I see our quality reports each week, and I see our issue resolve scores moving up, as well as our First call resoloution. Dan Hesse will no longer accept our reps being anything less than 100% professional to our customers. He has made himself accessible to our customers, and I have seen on more than one occasion where somebody has paid a price for their poor customer serv...
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He loves to come on this forum and say nothing but negative things. Someone who truly wishes to see a company change for the better would at least occasionally post a few positive things. He basically lives in 2007. Sprint may still crash and burn, but not because they didn't go down swinging.
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evilhomer said:...
Jaden: All of those FACTS really don't mean a whole lot when in FACT, Sprint has the highest churn rate in the industry and continues to bleed record numbers of subscribers every quarter. Or that FACT, they have the worst customer service rating year after year and remains the primary reason for the churn. Or that FACT, Sprint is loosing tens of millions of dollars every quarter and continues to do so with no REAL end in sight.
I don't wish for this by any means. I know many of you need it because it either works best for you or is the only viable option where you live. It's just that all those FACTS that you are hanging your hat on don't amount to much if anything in the Sprint big picture.
FACT
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I understand all that. I really do. What the FACT is though is that no matter how much better you say they are than other carrier, no matter what Sprint has in assets, and no matter what you do with WiMax, if they continue to loose customers and money will stock will crash and the company will be sold off.
I get that Sprint is doing what it can as fast as it can but it looks like it's too little too late. No one cares what they are doing. They are moving on. Take a survey of your typical wireless customer and ask them what WiMax is. All but a very, very small faction of a percent will say anything more than, "what is WiMax". And WiMax is not going to attract anyone except a small pocket of business users. Most of which are already happy ...
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I get that Sprint is doing what it can as fast as it can but it looks like it's too little too late. No one cares what they are doing. They are moving on. Take a survey of your typical wireless customer and ask them what WiMax is. All but a very, very small faction of a percent will say anything more than, "what is WiMax". And WiMax is not going to attract anyone except a small pocket of business users. Most of which are already happy ...
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evilhomer said:
You think you can come back from a rep that bad? O.J. has a better chance of making a come back in the NFL.
Yes I know we can, it was only a couple years ago when ATT had a failing wireless side, on the verge of brankruptcy, and a hand-me-down company only avilable in a couple states bought them out, and now look at them
I remember about 12-15 years ago when Macintosh was going to file bankruptcy, and look where they are now
Nintendo, almost died twice,
So yes I think we can turn it around, people dont like to lose billions of dollars and usually make sure those billions stay in tack.
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And then there is Braniff airlines... Amp'd Mobile... Disney Moblie... Helio... Gizmondo.... Enron...
Come on. For every company that you can tout that almost went BK, I can name 10 that did... AT&T did not have a failing wireless business. They were forced to sell to Cingular by regulators. Actually, the original AT&T TDMA service was pretty good.
Don't kid yourself that investors won't let a company go bankrupt because they have billions invested. If they can recover their losses or even make a profit by selling it off, they will. They will not continue to watch profits plummet until there is nothing left of value of the company to sell.
Sprint being sold to and managed by someone else would be a boon for them and you. It's obv...
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Come on. For every company that you can tout that almost went BK, I can name 10 that did... AT&T did not have a failing wireless business. They were forced to sell to Cingular by regulators. Actually, the original AT&T TDMA service was pretty good.
Don't kid yourself that investors won't let a company go bankrupt because they have billions invested. If they can recover their losses or even make a profit by selling it off, they will. They will not continue to watch profits plummet until there is nothing left of value of the company to sell.
Sprint being sold to and managed by someone else would be a boon for them and you. It's obv...
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I usually try really hard to stay out of the literally pointless debates but one question continues to bother me to the point I feel compelled to ask.
evilhomer, why are you here? I don't understand. Or put it another way, what are you hoping to accomplish? You know your on a sprint forum, where most of the people on here are either sprint customers, happy with their service, and wanting to share info about phones ect., or sprint employees trying to help out. Are you trying to convince us all that we are wrong for enjoying the service that works for us. Is your identity so wrapped up in your wireless carrier that you feel superior because yours is more financially successful? Again I dont get it.
In exchange for answering this que...
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evilhomer, why are you here? I don't understand. Or put it another way, what are you hoping to accomplish? You know your on a sprint forum, where most of the people on here are either sprint customers, happy with their service, and wanting to share info about phones ect., or sprint employees trying to help out. Are you trying to convince us all that we are wrong for enjoying the service that works for us. Is your identity so wrapped up in your wireless carrier that you feel superior because yours is more financially successful? Again I dont get it.
In exchange for answering this que...
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So you seriously think the slogan "The Network" makes Sprint users nipple hard enough to jump ship and head to Verizon? That's all it takes?
If you boss really has to hang out the window for reception, he either has the wrong phone or AT&T isn't strong enough in your area and probably should have Verizon or Sprint.
I have answered your question at length in other threads and if you care to search for your answer you may do so. But in a nutshell, my interest discussing Sprints fall is personal. Their CS screw-ups and failures to fix them in a timely manner cost my business some lost of business and substantial revenue a while back. When I talked to the "upper management" in Sprint's CS, they blew me off. When I posted that story the f...
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If you boss really has to hang out the window for reception, he either has the wrong phone or AT&T isn't strong enough in your area and probably should have Verizon or Sprint.
I have answered your question at length in other threads and if you care to search for your answer you may do so. But in a nutshell, my interest discussing Sprints fall is personal. Their CS screw-ups and failures to fix them in a timely manner cost my business some lost of business and substantial revenue a while back. When I talked to the "upper management" in Sprint's CS, they blew me off. When I posted that story the f...
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I think the following article better indicates how well Sprint is doing at turning the ship around. Please note that Brand Health Monitor and Nielsen IAG are independent consulting companies, not Sprint lapdogs.
Simply Everything = superbly effective
08/12/2008
It’s official – after the first three months, our Simply Everything ad campaign is positively changing the way consumers think about Sprint.
Since launching in early March, consumers who are aware of the plan – both customers and non-customers – are significantly more likely to agree that Sprint is changing and simplifying the wireless industry. And that translates directly into more interest and consideration for checking...
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Simply Everything = superbly effective
08/12/2008
It’s official – after the first three months, our Simply Everything ad campaign is positively changing the way consumers think about Sprint.
Since launching in early March, consumers who are aware of the plan – both customers and non-customers – are significantly more likely to agree that Sprint is changing and simplifying the wireless industry. And that translates directly into more interest and consideration for checking...
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I don't understand why there are people who keep on talking bad about Sprint. What kind of satisfaction do they get from that? 👀
or maybe these people are those who were terminated/laid-off employees and they wanna get back at sprint. Well that's so immature. it just goes to show that mentally, you guys are not fit-to-work.
or maybe these people are those who were terminated/laid-off employees and they wanna get back at sprint. Well that's so immature. it just goes to show that mentally, you guys are not fit-to-work.
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Am I the only person who likes Sprint? I've never had a problem with Sprint's CS, they've always helped me, I got great service even in low coverage areas, I don't care, what other people say, Sprint's been great to me! Theres no need for people to constantly bash Sprint, when they're not nearly as bad as some people act!
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You're right!
Don't you guys have any other thing to do aside from bashing Sprint?
Get a life...
Don't you guys have any other thing to do aside from bashing Sprint?
Get a life...
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In my experience, 95% of the customers who call in and are upset and threatening to cancel, are people who don't pay their bill on time, so they have their phone service interrupted for non-payment. Not really the types of customers a company relies on for revenue!
Sprint does have issues with mistakes during set-up and plan changes, as I'm sure all companies do, but they are relatively few, and usually resolved by the next bill cycle.
Customers who pay on time tend to be very pleased with the service they receive.
I think you will find that most people who are unhappy with Sprint, are no longer customers, and had a problem making payments on time. Or, they have never had Sprint, and just repeat what their deadbeat friends tell them, wit...
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Sprint does have issues with mistakes during set-up and plan changes, as I'm sure all companies do, but they are relatively few, and usually resolved by the next bill cycle.
Customers who pay on time tend to be very pleased with the service they receive.
I think you will find that most people who are unhappy with Sprint, are no longer customers, and had a problem making payments on time. Or, they have never had Sprint, and just repeat what their deadbeat friends tell them, wit...
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SO TRUE, I WORK IN RETENTION, MAJORITY OF THE PEOPLE WANTING TO CANCEL ARE DELINQUENT. WHICH IS WHY I'M THANKFUL OF THE NEW POLICY IS IS SUSPENDED FOR NON PAID DISCONNECT ACCOUNT NEEDS TO BE BROUGHT CURRENT BEFORE WE CAN CANCEL... 😁 ....IF PEOPLE COULD KEEP TRACK OF THERE PHONE BILL LIKE THE DUE THEIR UTILITY BILLS, THAT MAY HELP. ESPECIALLY WHEN IT COMES TO ASL ACCOUNTS...
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