Ok I have verizon and am like 4 months into my current 1yr contract & I need some advice. I like verizon's customer service & plus I work for an indirect agent so technically I get paid by verizon. But I have been tempted more then once to port my # over to helio. Some of the reasons are the ocean (currently have enV) unlimited calling + pix & text, unlimited myspace mobile, buddy beacon all for $145/month which is a little more then I pay with verizon $99.99 unlmited text 1350min plus vcast $15. But overall what have you heard I know they roam on sprint & also heard they have roaming agreements with verizon. In addition there phones are unlocked quite a bit more than verizon. So any help would be appreciated
So last week I called Tech support because my 4th Ocean jammed up on me(softkeys). It has froze up a lot. Tech lady said that warranty didn't cover the slider jamming. I explained to her the phone wasn't dropped. I was texting on the Qwerty keypad and when I closed it the top softkey section shot out...I think a spring in the back of the phone popped out of place. It wouldn't close all the way. Upset by what the tech lady said I told her to transfer to the Member Value Dept(cancellations). I explained to the rep my situation and he said that he could send me a brand new device. I didn't want the Ocean anymore so he said that he could send me the Fin. I got it in the mail yesterday and I love it. My Ocean didn't get any reception in ... (continues)
I got a helio ocean a year ago when I signed up, the phone seemed to have a couple issues from the day I bought it. First thing that kept going wrong was the msn messenger would get signed out every time I closed the phone(that shouldn't happen), the phone kind of fixed itself over time and was doing well, then 2 months ago I dropped it, and when it fell it slid open, a few days after that the only way I could talk on the phone was when I had it on speaker phone, I called up and ordered a new device, when that one got here, I set it up and they made sure I could get online etc... The thing they didn't have me do is make a phone call, the next day someone called and couldnt hear me when I picked up my phone, and I couldn't hear them, I guess ... (continues)
I am new to helio. I set up service for an all in family plan for 4 lines at 1000minutes a month. I got all heat devices. The credit check was fine and I was all set. The devices were free and there was no up front activation fee and there were no taxes or nothing. All was great. Until we didnt receive a tracking number. We set the service up on July 10th. We were told with the free ups shipping that the phones should arrive wednesday or thrusday and to keep our eye out online for the tracking number. Well we did and it is now friday and no tracking number. So after about 30 calls to the 188 number and getting abou 25 of the 30 people who clearly didnt speak much english, we reached the service department so they could track down our order. ... (continues)
In the past few months Helio's service has gotten really bad. I just recently had my phone replaced under warranty and the phone they sent me is worse than the one I sent back! I called tech support yesterday and they are sending me another phone...this will be the 4th one. I called MemberCare on July 29th and I spoke with someone in cancellations. He told me to try troubleshooting thru tech support and if that doesn't work they will send me another phone. If the phone I receive doesn't work then I can cancel my service w/o being charged an etf. Its ashame that the service went to crap. Smh.
I've been living with a treo on VZW, a poor substitute for the blackberry i once had as blackberry's email system is much more reliable, battery friendly and prompt. Just wanted to ask if helio has any plans of getting a berry any time soon, and if not, how does helio's current line-up of phones (particularly the ocean and fin) deal wit hthe above categories? Thanks for any repsonses, the info's appreciated!
OK, There is a lot of misinformation being spread in the forums by people by (as usual) not during their basic due diligence and just logging onto Helios damn web site.
In the interests of being fair and balanced, I will answer all of the questions that so far other than Eric Linn, no one has a clue as to what up. And no, I dont work for Helio, but I am a store manager for a large retail store that has a huge wireless business.
And yes, I payed my own $275 and have a HERO.
1: HELIO sucks because they use Sprint and Sprint Sucks. Wrong. A: Sprint does not suck at all, in fact they have an excellent "network" (when did radio towers become networks?) with a larger capacity than VZW. They do not throttle their EVDO and they have a bigg... (continues)
I have read a lot of negative stuff about Helio posted by folks who don't even have the service. If you have never tried them out then how would you know? They have a 30 day Happiness Guarantee so you can try the service and see for yourself. I haven't had any problems with them. To those that come here and post your bad experiences, don't discourage anyone from trying Helio just because YOU probably got your phone from a shady dealer and then got shafted. I purchased my phone from a corporate Helio kiosk where I live and they have been awesome to me. You can have a bad experience with any wireless carrier. I guess people choose to bad mouth Helio because they are a new company. Tisk tisk... 🙄
Ok, i live in northern West Virginia and i have been debating on which service provider to go with when my current contract with U.S. Cellular is over. Obviously i am considering Helio mostly because i want the Ocean (or Ocean 2 if it is out). My question was if anyone currently uses Helio around where i live (WV, PA, VA, NC, etc.)? If so, i would like to know the strength of the service. The coverage map shows that there is service along major interstates in WV but the signal strength is unknown (I'm assuming that means service is new in this area). I have heard that there have been performance issues with Spring in the past (understanding that Helio runs on Sprints network), but have not actually experienced it first hand. Any help on this... (continues)