User: wowwataday
These are the most recent forum messages posted by wowwataday:
ANY ANSWERS WOULD BE HELPFUL
what known issues does the samsung moment have?
ANY ANSWERS WOULD BE HELPFUL
what known issues does the samsung moment have?
ANY ANSERS WOULD BE HELPFUL
what known issues does the samsung moment have?
Re: SOS>>I NEED SOME HELP WITH WAT PHN TO CHOSE
u know da release date?
SOS>>I NEED SOME HELP WITH WAT PHN TO CHOSE
HTC HERO, SAMSUNG MOMENT, OR PALM PRE? OPENING NEW LINE WITH SPRINT NEED SOME HELP ON CHOSING WHICH OF THOSE PHNS.
unlocked?
Can you activate the black berry storm or the htc hero for metro pcs?
Re: Darn It
LMAO!!!!!!
Re: lying to a customer
(-___-)ZZZZZzzzzz
Re: lying to a customer
there isnt always a security question stupid.
Re: lying to a customer
that doesnt make any sense, first of all how would the cust know and 30 days? u obviously dk sprint custs, they return in 30 mins for any reason. and how are they complaining if they dk anything? besides ppl have complained about me many times and you know what my sup says? he says who cares as long as im doing my job like im suppose to IT DOESNT MATTER! and i am doing my job :)
Re: I always thought it was a lie...
noooo cust care CAN! see the pin, everytime i have to talk to them about a cust and they say how did the cust verify the acct and i say with the pin and they get in. i do not give them the pin because i dont remember it, there is no need in remembering it, so can u explain to me how they get in if i nor the cust give it to cust care?
Re: Custy Emails
lmao my favorite was "sexoooooostripper1971@...."
Re: GET A DIFFERENT JOB
with this economy? its something we need to deal with, no matter what job, ive worked in 4 different places and each have their own brand of stupidity and annoyance.
Re: WHAT AM I ASKING YOU TO DO!
it doesnt matter about the name, we have to ask about the name but there was a lot of times where i asked for the name and they gave me the weirdest names and i would ask for them to spell and sometimes they would say idk ITS ON THE CARD! soo i tell them and sometimes they say that cant read or they cant see small letters so i try and spell it and i would know im ...
Re: WHAT AM I ASKING YOU TO DO!
naw its not like that, we cant process it if it fails 3 times from the same card OR fails with 3 different cards and it even says it on the screen while ur putting the information
Re: WHAT AM I ASKING YOU TO DO!
im pathetic? im not the one being a hypocrit when i bet uve done what ive done at least once so stfu so im pathetic? yea u won that battle, anyways no i didnt change the story and no i didnt read it 2 times cause if i did i would have least checked the spelling :)
Re: I always thought it was a lie...
in the post i put it wrong it wasnt right, that why it shows in the notes that i didnt go in because the pin they gave me the 4th time wass the same as the 5th AND! ur wrong cust care CAN see the pin as well as the store rep because ive actually got a call from a store rep, they even gave me there store number, for a cust that wanted to do a claim. i ...
Re: i'm confused!
MY RECORD IS ABOUT 1:30 AFTER THE CLAIM WAS DONE
Re: i'm confused!
lol it wouldve gone nowhere lol but i didnt say hang up that was me saying it to myself and then the cust realizing it and hanging up
Re: can you say
EWWW DUDE u drool on yourself? thats nasty
Re: WHAT AM I ASKING YOU TO DO!
(-___-)ZZZZZZZZzzzzzzz
Re: WHAT AM I ASKING YOU TO DO!
yay!!!! :)
Re: WHAT AM I ASKING YOU TO DO!
(-___-)ZZZZZZzzzzz....zzz..ZZZZZ
Re: i'm confused!
have no idea! lol :lol:
Re: this what i think about everyones opinion on my call
lmao that was awesome
this what i think about everyones opinion on my call
(-__-)ZZZZZZZzzzzzzzz
Re: WHAT AM I ASKING YOU TO DO!
ok first of all i wont get "in trouble" for aht like quality i will get fired for just telling you that right now. second of all your not QA so you have no idea what your talking about. 3rd the part that was my fault was when u read the post i said "they got it right the 5th time" which was a mistake cause they didnt get it right because they gave me the same number from ...
Re: i'm confused!
Me either, i dont get these cust sometimes either.
Me: thank you for being a valuable cust have a great day.
Cx: thank you, you do the same.....
Me:......
Cx:......
Me: hello?
Cx: yes?
Me: do you have any additional questions?
Cx: nope
Me: oh ok, thank you for being a valuable cust have a great day.
Cx: thank you do the same.......
Me:....
Cx:....
Me: you can hang up now
Cx: OH OK! thank you bye
lmao those are funny
Mrs.Stupid
ive done jobs face to face sweetie and i agree its more of a pain in the ass because u cant show ur frustration in front of the cust but just because its through the phone doesnt mean its heaven on earth some ppl hate it over the phone
Re: THIS IS WHY
actually i dont make it look bad because i have one of the highest scores in Quality for sprint :) not for aht though, its not good, that is the only way i make it look bad but thats it
Re: WHAT AM I ASKING YOU TO DO!
because i didnt think i needed to lie at the 3rd, if u read it again i said it twice that i needed to xfer them until they started calling everybody to get the information. im not worried about my a.h.t because ive had 45 min calls and 30 min calls and 20 min calls and ive posted here before and ive never received critism by hypocrits like you and dont look all innocent cause ive bet youve done ...
Re: WHAT AM I ASKING YOU TO DO!
:lol: :lol: :lol: :lol: :lol: :lol: :lol: :D :D :D :) :) :)
Re: WHAT AM I ASKING YOU TO DO!
how different could it have gotten? and WOW! u must be new did you know that there isnt always a SQ? that sometimes its just the pin and there is no SQ? did u kno that? no u didnt did you cause ur retarded and if im one of those "stupid" ppl that xfers to cust care when not needed then i wouldve been getting fired, STUPID! anything else you want to add? any questions u need me to ...
YOUR OPINIONS!
ARE ANNOYING! SHUT UP! YOU GUYS DONT KNOW HOW TO DO YOUR JOB! but no worries im gonna be the one laughing when my a.h.t. is lower than yours and i keep my job for actually doing it right :)
Re: WHAT AM I ASKING YOU TO DO!
wow! you people and your ridiculous opinions! like i said before! i can only give them 3 tries! not 1 or 5 or 10 or 2 or 0! ITS 3! if they try once i can not automatically say i have to xfer you i will get in trouble and i can not give them 5 tries which i did because i couldnt say "STOP GUESSING!" i did not do anything wrong! im tired of you guys saying "you ...
Re: At this point
yeah but she would of made some bs so i didnt want to add another 5 mins to the call lol
that is one hell of a last name
Me: hi my name is wowwataday, who do i have the pleasure of speaking with today?
Cust: jane
Me: and last name?
Cust: my phone was lost yesterday and i need a new one
Me: .....
(later on in the phone call)
Me: can i have the pin for your acct please?
Cust: janedoe
Me: im srry maam but janedoe doesnt come out
Cust: ....
Me: Maam?
Cust: Yes?
Me: im srry maam but janedoe doesnt come out
Cust: Uhuh
Me: ......
Re: ummm, what is the difference?!?
omg i hate that and these too which kinda the same but a little bit different.
Me: can i have your mobile number?
Cust: yes its 123-4-56-78-90
Me: so its 123-456-7890
Cust: noooooo! its 123-4-56-78-90
so if i say the way you say it im right if not then im wrong? hmmm
Re: WHAT AM I ASKING YOU TO DO!
umm dumbass you can only try to verify the acct 3 times after that you have to xfer them to cust care because it can be considered fraud and ill get fired! its like saying you'll give me $100 if i guess the number you are thinking from 1-10 and you only give me 3 tries and i get all 3 tries wrong and i know i can get it on the 4th try but you wont let me ...
IM TRYING TO HAVE A GOOD DAY!
Me: Thankyou for calling my name is wowwataday, who do i have the pleasure of speakin with today?
Cust: mhmm ok
Me: ......
(older messages not shown)
