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May 24, 2017, 8:49 AM

Phone time paused

I recently replaced my phone for the third time,and each time I done so I had nearly 2-3 weeks of airtime still left.
Basicly,I put time on it & a week & a half later Id manage to break it somehow, leaving nearly 2 1/2 weeks of time left.
Is there any possible way to get my airtime paused until my new replacement phone comes in and just continue on with my remaining airtime.

Feb 9, 2016, 6:25 PM

Phones are going crazy!

There are many different carriers were we live.Small town in the Mountains, all has been good since we've lived here. The dates are on our phone, wrong time, can't receive any text messages, recent calls don't show, very, very slow?
1 reply

Dec 12, 2012, 3:25 PM

PrePaid costs less than contract price, flash phone

I've been checking, my phone is pretty much dead and that limits me to a choice of 4 phones I can get without a data plan.

We pay ~$88 per month after taxes for unlimited minutes and texts. If I add the 2gb data plan to our phones our cost jumps to $133.49 give or take after taxes.

BUT, if we switch to prepaid, we would have our 2 lines and 1gb data per phone with unlimited talk/text for $100 after tax.

We don't really have a choice of providers here other than spotty coverage of Verizon.

Could we flash our phones so they would work on prepaid us cellular?
mine is a Motorola w385 which is dying and my wife's is a LG something with a slide out keyboard.

Sorry so long. Any thoughts on this?
btw. Why is their p...
8 replies

Sep 23, 2015, 7:21 PM


I have a US cellular phone that is tied to another account right now. Aside from paying the outstanding bill, is there any way to clear the ESN? I HAVE a friend who wants tone activate the phone on a us cell prepaid thing. Is there a time limit or is paying the bill the only way?

Sep 14, 2015, 8:42 AM

old plan prices

I'm doing some research to see how cell phone plans have changed I can't find any media and US Cellular says they can't find it in their database of what plans were like the friend and family plan in 2008 9:10 trying to remember what they were like the unlimited plans if anybody has any of the pricing information would love to see it or post it on here so I can compare when I call customer service they don't want to give me any copies of anything

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Mar 23, 2015, 7:18 AM

goodbye reward points

That's right. Reward points will be done as of April 30th of this year. go to your stores and make sure that you redeem them before you lose them in September.
1 reply

Feb 17, 2015, 1:26 PM


is it just me or is the rate of turnover in the stores at an all time high?
1 reply

Feb 11, 2015, 10:29 AM

device financing

Here's another little tidbit of info about u.s. cellular that people should know before financing a phone. If you change to shared data and finance the phone, not only are you held to the installments in the phone, you're also held to an early termination fee as well. A little food for thought if you want to cancel a line
4 replies

Jan 9, 2015, 4:42 PM

No more subsidies on phones!

You heard it. If you have an old plan and want to upgrade the only option you have is to finance the phone. If you're on shared data, you can do discounted pricing but not old plans.
1 reply

Jan 6, 2015, 2:55 PM

New changes

There will be some new changes on the horizon with USC. Stay tuned
2 replies

Sep 13, 2014, 5:06 AM

USC Predictions

This was once such a great place to work. Anyone care to make any predictions. This forum seems very quiet about USC. what is going on over there???
2 replies

Sep 13, 2014, 11:05 AM

Customer Service on the Decline

Here's a few reasons why I think the Customer Service is on the decline!

1. You need to be checked in to make a payment. So, basically I need to wait 1-3 hours to pay my bill? You don't want my money to badly do you?

2. Elimination of techs. Put your faith into a box instead of experience. See how fast that box eliminates some of your customers.

3. Business customers can't do any orders online. No using points, no upgrading lines, no new lines, nothing outside of view points and bills and usage.

4. No preorders allowed for the iPhone 6 for business customers. SERIOUSLY!? Blame Apple all you want USC, but it's your lack of customer service and common sense.
1 reply

Aug 1, 2014, 9:56 AM

The Circuit City Syndrome

This is what happens when a company just simply ceases to exist.

With 10 years of inside knowledge I know firsthand that this company is in danger of collapse. From the moment former CEO Jack Rooney stepped down and past away this company has been mis-managed and is a shell of what it once was.

It once was a respected place to work and I enjoyed working there. It is no longer respected and is simply disregarded as any threat from it's competitors.

Several of the values that were once very highly regarded from the "Dynamic Organization" still remain, but remain only on paper and are not practiced anymore. Trust and empowerment are two of the big ones that remain only on paper.

I quit on the company around 2 years ago but remain...
1 reply

May 24, 2014, 10:42 AM


CFO Steve Campbell sold his stock. All tech positions and greeter positions have been cut. It doesn't take a genius to realize what's going on here. Your thoughts?
5 replies

May 22, 2014, 9:17 AM

And now all the service centers are shutting down

Wow. Seems like this place gets better and better. Sucks to hear that.
3 replies

Apr 27, 2014, 8:35 PM

USCC=sinking ship

does anybody else think that u.s cellular is a sinking ship? after all, they upgraded to a craptastic operating system that not only gets your billing incorrect but constantly says that your past due as well. they lost 71000 subscribers in one quarter alone. they still have problems with orders not processing properly and now they are cutting paychecks by implementing a new commission structure. what are your thoughts? personally, I believe this company is a sinking ship and with the implementation of the new billing system, they've just struck the iceberg.
5 replies

Mar 31, 2014, 7:18 PM

Anything getting better?

Left the company back in August or so and it was a nightmare. It was understandable that customers were PISSED with a capital TO HELL WITH YOU GUYS. I know my store really cared, and was very empathetic but, it got too outta control for me. My sales mgr & mgr seemed to be trying their hardest to keep the peace and help out where they could. But, there was no way it was enough.

Think he took off even, I think? Anyway, how are things going? I'm asking to customers and associates a like. Luckily I haven't had to call in and hold for 45 mins lately. I've actually been sending my payments in. 🙂 And my Electrify is doing very well. But, I know small towns like ours makes it a pain in the rear. Especially when everyone knows each ot...
3 replies

Mar 6, 2014, 2:16 PM

Verizon acquires U.S. Cellular. Why? Because it can. Read more: The future: Top outrageous wireless

Bye! Bye!
2 replies

Jan 25, 2014, 6:05 PM

US Cellular=Epic Fail

I heard from a couple of friends that the inventory position is going bye bye. This is a company that is on the verge of collapse. The company is barely surviving. Their tagline should be "US Cellular, where failure is always an option" 🤣 I've heard nothing but horror stories about their new billing system. Their billing system is an epic failure and from what it sounds like, they are shifting the blame on to the associates telling them they just aren't trying hard enough. One friend said it's pretty hard to sell value when you keep raising your prices and she's right. Value is supposed to mean getting a good deal. You get a lot for a little is the definition of value. However, in US Cellular's warped mindset, value means paying...
3 replies

Dec 11, 2013, 12:42 AM

I just started at us cellular 2 weeks ago and...

They have never given me any idea of what to be making in commotion I have searched for it on their sites but can not find a thing on the structure of it. Can anyone help. The average person has 15adds and 2 connected devices at my store what would be the monthly commotion? How is it laid out?

On a side note is it worth it???
I just started and I hate every single day I have been there. It is ridiculous. Every time I observed a transaction for a customer the manager has had to apologize and issue a credit to their account 90% of all the customers that come in want to pay a bill than are upset because the bill system messed up there stuff. Every time I have watched an interaction the tops system freezes or gets stuck and is always slow....
7 replies
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