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US Cellular=Epic Fail


Jan 25, 2014, 6:05 PM
I heard from a couple of friends that the inventory position is going bye bye. This is a company that is on the verge of collapse. The company is barely surviving. Their tagline should be "US Cellular, where failure is always an option" Laughing I've heard nothing but horror stories about their new billing system. Their billing system is an epic failure and from what it sounds like, they are shifting the blame on to the associates telling them they just aren't trying hard enough. One friend said it's pretty hard to sell value when you keep raising your prices and she's right. Value is supposed to mean getting a good deal. You get a lot for a little is the definition of value. However, in US Cellular's warped mindset, value means paying...

Jan 25, 2014, 11:09 PM
Their new billing system is truly an epic nightmare. The last month we were customers of US Cellular, we were billed twice in the same month. When they skipped a month of sending a statement, later last year, we paid anyway to keep our billing normal. However, we were billed twice anyway, and when we called customer care they could not tell us why nor did they do anything to correct the issue. When we went in the store we got the same results. It would be one thing if the new billing system made a mistake and they were willing it make it right, but they refused to make it right. So, we left like many other people we know did as well.

The last thing US Cellular holds is any value around their customers. I feel bad for their honest...

Jan 31, 2014, 3:07 PM
It's beyond Epic.

Consider, the late roll out of the Iphone, it hasn't "saved" or enhanced the company, it's simply Cannibalized sales from other models, it hasn't brought in new customers, it's 4 years too late.

Stripping qualified, sales, tech support, agent support, well, there is a way to "Improve" the company. (sarcasm)

Then the whole Mary Dillon joke of management, enough said.

Then the march forward to TOPS, not just a joke, and insult to associates, agents and more importantly the customer. Wrong billing, the "pay or else" attitude of Finacial Services even after an arrangement had been reached by customer service. In my own case the bill was 3 times what it should have been, and the only way I finally got anywhere was le...

Feb 8, 2014, 7:18 PM
To me it seems they are coming apart at the seams and it really went into effect when that garbage TOPS launched untested. The company was not doing great before, but now it's coming apart as a result of all the internal errors of this system as well as how slow it runs when using it. Transactions that took 10 minutes in the old system can now take up to an hour. Now customers wait 2 or more hours to be waited on as a result. What really amazes me is why anyone would stay with this company? When you have people coming in and saying "I waited 2 hours to be helped and my bill has been off $600 for the past 4 months, but I'm here to renew" is beyond me. What is wrong with these people? The company has turned into high pressure used car s...

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