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Dec 30, 2013, 10:01 PM

5000 points

US Cellular used to deliver the ICE, Ideal Customer Experience, now they only deliver the cold shoulder, unless you are adding a line or starting a new account. Every time I visit my local store I wait forever and then get someone who obviously dose not care. 5000 loyalty points is not bad if you do not mind paying the extra bill they sent you that no one is able to explain , or do anything about. If you can find anyone who cares enough to try to explain it. Call customer service and extend the bad joke with a two hour wait time just to get hung up on. Do like we are doing, start the New Year with some new phones and a new carrier.
2 replies

Dec 10, 2013, 2:03 PM

State of US Cellular

I'm curious as to why the posts & comments abruptly ended as of October 31?? With all the confusion due to billing and general lack of understanding from a company stand point one would think this forum would be huge. I personally dont see how USCC can continue over the next 3-5 years. Losing customers hand over fist is no way to build a brand.

As a former employee at a corpoate retail location its mind boggling they are still going. Last i heard a standard wait time is around 2-3 hours! Crazy & glad i'm out of there.
3 replies

Oct 15, 2013, 4:33 PM


Working for U.S. Cellular has been the worst professional experience of my life. This company consistently makes decisions that not only negatively impacts its own customers; they are clearly not having all that positive an impact on its bottom line. For example, the company discontinued all sorts of programs that help to build brand loyalty, then increased/ created fees for almost every action a customer makes and still... they have poor business results.

The managers that are left at this org are, for the most part, scared for their jobs and incompetent ( a dangerous combination).

Our point of sale system is a complete disaster and these clowns and liars that call themselves leaders are nothing but a group of overpaid slow/poor dec...
4 replies

Sep 10, 2013, 2:52 PM

Possible Class Action Lawsuit???

Since US Cellular had the "one and done" plans, but then decided to eliminate it later and go back to contracts, do you think that the customers who signed up because of this will have a class action lawsuit?
9 replies

Aug 26, 2013, 7:33 AM

Service down....

We woke up Sunday morn to no service in our area. zip 27814. (On the bright side, nobody's phones went off in church). This is a predominately uscellular market.

Monday, still no service. If we drive a couple miles over we will pick up a different tower and can make calls. The last time this happened I did just that, called customer service, and then just had a laughable conversation something like:
Me: We don't have service in our area anymore.
Them: But you are talking on your phone now.
Me: I know but that's because I had to drive to a different area.
Them: But your phone is working so we can't help you.

This went back and forth for awhile. I finally decided they were doing this on purpose, nobody can be this stupid.
2 replies

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Sep 11, 2013, 4:36 PM

Billing behind by 5 weeks?

Call 611. Wait for the 35 minute high volume call message
the company is in the toilet

Sep 10, 2013, 6:19 PM

What's going on???!!!!!

They send out messages promising 4g by first of aug but now it's first of sept..??? Still no 4g... Where is the iPhone they also said have it when it comes out??? Read the news on press release doesn't say usc will be getting it!!!! I'm just about done waiting on usc to change their ways!!!!
2 replies

Sep 9, 2013, 2:09 PM

Poetic Justice

So let's look at US Cellular and see what has happened in the last few years. I believe in 2010 the politically correct Carlson family, who owns TDS which owns US Cellular, hired a woman with no experience in wireless to run their cellular business. She had a lot of experience doing commercials for another politically correct corporation-McDonald's and all their "urban/hip hop" geared commercials. That was all she needed to get hired. So she created some gimmicks like the Belief Project with points, one and done contracts, battery swap, online pay discount, etc. Now they have taken those selling points away from customers in a "bait and switch" type deal. Customers are very angry as a result. She also fired the engineering techs and n...
3 replies

Aug 21, 2013, 11:51 PM


Does anything think US Cellular is ripe for a buyout? Their flop of a billing system sure seems like that's where it's all leading to. I think they expected the billing system to save the company, but turns out it's destroying the company. I'm thinking their best bet is to sell now before they lose all their customers. Anyone else?
6 replies

Jul 26, 2013, 10:55 PM

Anyone think TOPS

Is going smoothly? Wow, talk about a hot mess. So far it's been a total disaster. And from what I've heard so far, I don't see anything good coming out of TOPS vs CARES. Seems like it's a giant step backwards. I don't know what they were thinking. This conversion could be the beginning of the end of this company. Sad
11 replies

Jun 7, 2013, 11:40 AM

Stick it to Walmart

I have been wondering for a couple of years now, if Mary Dillion is on the board of directors for Target stores, why have US Cellular not been available at Target stores? Do you think it's because she doesn't believe in the product and doesn't want to stick Target with a dying brand?
4 replies

Jul 1, 2013, 5:42 PM

Pending changes coming at USCC

One and done is over, if you get subsidized equipment you get a contact.
$35 restocking fee.
End of auto pay discount.
They might as well change their name to 'just like all the other big guys' but without the benefits of a true nation wide carrier..
Everything that set them apart is gone.. For me it's kinda sad.. I was with them for a long time, had enough kool aid to kill a horse, and unfortunately I too was force feeding it to reps for years, all for naught.
7 replies

Jun 28, 2013, 11:22 PM

Carefull on July 4th... systems down

US Cellular is apparently updating their operating system or something. My friend works at the store in WI and I guess they'll be DOWN. View only data. So don't be dropping your phone in the drink. Service will be down for 3 days. With NO ability to set up phones. She even said that people can't even cancel service with them. Even though the service is great, BE CAREFULL with your phone. Otherwise you'll be out of one for a few days. No joke y'all.
2 replies

Jul 7, 2013, 5:15 PM

As a long-time outside observer...

Watching everyone crash after their USCC high is deliciously tasty fun!

Jun 24, 2013, 7:33 AM

Oh Mary.....

Glad to see that after recieving her generous 650K bonus last year, that she resigns as of June 21st "To lead another company".... Thanks MARY!
4 replies

May 9, 2013, 9:14 AM

Layoffs at USCC

Why hasn't anybody been talking about the multiple waves of layoffs happening within US Cellular. Last week US Cellular announced their quarterly results, but in their forecast I don't recall them mentioning additional layoffs besides the layoffs due to the divestiture of the Chicago , St. Louis , etc. markets. A internal memo from Carter also came out last week, saying that " to become more efficient we are going to be laying off another 3%" in the core markets. 3% doesn't sound like much but tell that to the hundreds of employees that are being fired. I have also heard of more layoffs yet to come (techs, inventory, etc.) listen up ! Even in the core markets ,YOUR JOB IS NOT SAFE. This probably won't end, until the end.
24 replies

Nov 21, 2012, 3:30 PM

USCC Windows Phone 8 - Which Phones are Coming?

As the other Carriers are marketing the Windows Phone 8 via their Stores, Web Sites, Television ads, Etc. it continues to amaze me why USCC announces a formal news release, which they will support and carry a Windows Phone 8, yet remains off-the-radar towards sharing information with customers where they stand. As a user who has stayed true to USCC for 20 plus years, and worked through the it's becoming more than uncomfortable to witness others move forward in a timely manner. During a recent call to USCC Smartphone Support, when an inquiry towards the Windows Phone 8 was posed, the response was, “we are usually trained and brought up-to-date with new phones for release 30 – 60 days prior, and have yet to be trained on any Windows Pho...
7 replies

May 29, 2013, 8:11 PM

sell stock

For Market changes, look at what areas they are not renewing Agent contracts. USM has been moving more like a prepaid provider for the last couple years. Three top vps sold off stock in April, and sound likee a good idea for others.”

Apr 29, 2013, 7:01 PM

Is this legal?

I would like to know why and how U. S. Cellular representatives have talked customers such as myself into upgrading and purchasing new phones from them, knowing full well that these devices were going to be useless in a few short months? I've purchased 2 new phones from us cellular in the last 5 months... I had heard rumors of the future sprint buyout and spoke with the us cellular agent about it... She confirmed the rumors with me.... Yet still sold me 2 new galaxy's... Never mentioning the the devices weren't going to be compatible with Sprint... and I basically handed us cellular a good amount of money for nothing! Maybe that was my own fault for not researching the facts more before the purchase... However I do think any merchandise sal...
7 replies

Apr 18, 2013, 3:31 PM

US Celluar Sold to Verizon

I was looking on the US CELLULAR web page, Under Investor Relations. The are documents that look like an agreement to sell to Verizon. Does anyone have information about this. Do I need to find a NEW JOB.
This is part of the document. Very Happy Very Happy Surprised Confused
http://phx.corporate-ir.net/phoenix.zhtml?c=106793&p ... »

Question 2:
Since the Company did not dispose of its investments in the Partnerships, what happened to cause the change in
accounting (i.e., the Deconsolidation)?
Answer 2:
The Company entered into an agreement with the minority partner (Cellco Partnership d/b/a Verizon
Wireless,(“Verizon Wireless”)) in the Partnerships on April 3, 2013. In addition to being the minority partner in b...
2 replies
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