User: Rectiphobe
These are the most recent forum messages posted by Rectiphobe:
Ima punch you in the nose.
Great vocabulary!
Re: Sensitive topics
Sounds fair enough. I'll just have to break my addiction to trolling. :lol: :P
But you don't need to report these posts.
I'm sure Rich will read them when he has time.
:wink:
No.
I was referencing, among others, you.
Censorship question
Can one post comments that are offensive to a large portion of the population, but which are not directed to any individual here?
This has mostly to do with sensitive issues, such as abortion and Trayvon Martin (obviously, this is Lounge-specific).
It seems a few users have been warned/banned for making offensive posts, and I disagree with that type of moderation. I think things like personal insults and profanity should be removed if they must; comments that are risque or ...
Re: They do not deserve anyone's business.
That's probably good advice.
Sorry, I get bored. And I'm immature.
Re: Besides
Nah, you can waive it.
They do not deserve anyone's business.
I agree, the corporate stores are greedy! Indeed, they do not deserve anybody's business.
he will eventually be tossed out of the industry...
I've been at the same job for over four years, and I'm one of the most highly regarded employees. So, I'm not going anywhere. :wink:
Fixed
Rich Brome said:
Thank you for the feedback. I can assure you that I'm listening closely to all feedback and taking it to heart.
With that said, "the old layout" is██ an option. It would be more helpful to hear specific feedback that I can use to make the new design better.
Re: We close..
Duh.
Besides
I'm sales, not service. What is a CCA? Customer Care Anybody-can-do-your-easy-job?
Dude. Press a few buttons and take the fees away. Stop playing these games with your customers by holding out on them. Just waive the damn fees!
If the POS makes a promise to waive a Fee...
My terminal doesn't make promises, so...
Step 1:
"Our machine is down. Sorry about your luck. Go to the VZW store."
Re: Sales tip for indirect dealers
I mess up an activation from time to time, but like I said, I'm sales not service.
Go to the AT&T store, custy.
Re: We close..
That's more like it.
Have a problem with the way I do business?
Bbb.org
1-800-331-0500
Hav e a day. If you're not making me money, why are you talking to me?
Re: Sales tip for indirect retailers...
Nah, the gross margin on accessories is too high to throw away. You're hurting your own business. Customer care exists to take care of the customer after I'm done with them. Once they have paid and signed the conract, my job is done. The customer can go take the time to yell at care and get the act fee waived if they want. Idc
Sales tip for indirect dealers
If something is wrong with a customer's phone or account, remember, you're sales, not service. That's what the corporate store is for.
Sales tip for indirect retailers...
If the activation/upgrade fee becomes an objection you can't overcome, just tell the customer to call customer service and complain until the rep removes the fees. A lot of the customers already know that cust. service reps have the ability to remove act/upg fees, but they don't know that the reps will hold out as long as possible before crediting them. So, my advice to my customers is to complain about the company, the terrible service, threaten to cancel ...
Consensus of the new layout:
Do you like it?
I do not, but I'm still getting used to it.
Deductible?
Surely there is a device deductible. Any word as to what it is, and whether there are certain tiers (AT&T style)?