User: mrpmpfan
These are the most recent forum messages posted by mrpmpfan:
Re: Not for Sprint
No Sprint can do text messaging fine, its dropped calls they have a problem with, lol.
Re: another annoying fact....
You are older than the age of 4 right? Then when you see an adult on the phone go make yourself busy until they are off. You are complaining about nothing.
Re: NEW VZW DATA POLICY
Every line up of phones that come out, include 70% smartphones, 20% texting phones, 10% plain jane phones.
Sorry to say but due to idiots and their wonderful misuse of pay per use on their smartphones Verizon, AT&T, Sprint and T-Mobile all require data plans on smartphones.
Re: I CAN NOT SET UP YOUR UNLOCKED PHONES
It won't work. Our AT&T systems will not recongize the Storm as a Blackberry. Therefore if it can't recongize it then the BIS (Blackberry Internet Service) system won't connect.
I CAN NOT SET UP YOUR UNLOCKED PHONES
I get multiple calls a day from people with unlocked Blackberry Storms, or those cheap Chinese iPhone knockoffs. Regardless as to which phone it is, unless it states AT&T on the device we can not get our system to recongize it, period.
So your Storm will not work with our help.
Can you get a Storm to work on the AT&T network, sure, can I help you in doing so. Nope.
Thanks, any billing reps who transfer these calls to ...
Re: How much power do you have
If a customer calls in with a Blackberry I am an endless source of help. However if that same customer calls in with an iPhone, Windows Mobile Device, Nokia Smartphone, or a Palm phone I can still help only if the customer is smart enough to navigate their phone.
Re: >:(
I have seen you on this site for months meaning that I think you have had you job for months. Therefore you do not need cheat sheets and longer unless you are bad at your job.
Re: BEST BUY!
The extra $30 charge is probably the new data plan for their new data phone. However just because you don't get the sale doesn't mean you have any right to treat a customer like crap. You still work for the same company, you just didn't get the sale because of your bad prices.
Explain to me why a customer would want to spend $200 extra on their phone just so you can help them?
Re: BEST BUY!
Best Buy does have some pretty sweet prices:
Example:
Best Buy
HTC Pure - $0.00 after instant rebate
Samsung Jack - $0.99 after instant rebate
Blackberry Bold 2 (9700) - $99.99 after instant rebate
AT&T.com
HTC Pure - $149.99 after $50 mail in rebate
Samsung Jack - $0.00 after $100 mail in rebate
Blackberry Bold 2 (0700) - $99.99 after $100 mail in rebate
So I don't know about you but I would love to open a new line of service and pay nothing then have to pay $200 ...
Re: wtf.
Pineapple Express was a stoner silly joke movie.
Where Observe and Report was a way darker comedy that also showed the slow twisted decline of an otherwise perfectly nice person.
Re: If you play nice, so will I
Sadly by refusing a responsible request because a customer is upset can and most likely will get you fired.
And not like that cusotmer cares if you help them or not, they are using you to release some pent up frustration. If you refuse their requests and they call back they will get someone and be more level headed.
Re: wtf.
You must only look farts and poop jokes because Observe and Report was actually really well done. However I would agree its not for everyone since it was a dark (very dark) comedy that wasn't marketed as such.
Re: wtf.
Shot up heroin and stole stuff (Observe and Report was a way better movie)
Re: 20 inches of blowing snow on the road, interstate shutdown, but we are still open, fantastic!
North Sioux City South Dakota
Re: 20 inches of blowing snow on the road, interstate shutdown, but we are still open, fantastic!
Our manager said the same thing, but he didn't even show. Its almost 4 hours into my shift and only three of us made it in our of 25 who were suppose to.
Verizon makes a lot of money in other ways than the ETF
They make mad bank on the crappy accessories they sell in the store. They sell cheap horrible bluetooth headsets for $30, and crappy generic cases for $25. Believe you and me those accessories that your wonderful company sells does not cost them more than a buck or two.
On top of that your company also does outsource its telephone help. Because I have called for billing and tech support before and the gentleman who I was talking ...
20 inches of blowing snow on the road, interstate shutdown, but we are still open, fantastic!
I love how my company cares that much about all the customers who might call in today that they risk the lives of their employees. Fantastic.
Re: Attention customers who think you are above everyone
Sorry to say but the people who pay your checks are these people and your boss. Who I am sure will not let you hang up on them.
Re: all you sh!theads in cus care!!!!!!!!!!!!!!!
App Error is as easy as removing an app and reinstalling it. However if it is a JVM error or the customer is getting a cycling restart request you can help them format the phone. Its in device tutorials.
Re: all you sh!theads in cus care!!!!!!!!!!!!!!!
As soon as customer cares hears the word blackberry they transfer the call. It could be the following question, "How much is the new Blackberry Bold 9700?" Ummmm let me get you to BDS.
Re: always with the car comparissons on phonescoop *sigh*
The skinny is that if the customer willingly signs a contract which clearly states the processing fees on it then they are responsible for it. Its like AT&T giving them an iPhone for $199 and the first time they have a late bill we get nervious about how good of a customer they will be and we ask for the $400 we took off the phone.
Re: What do you mean "required data"?
Somehow I doubt there is a single customer who would want to pay $60/month for a service that will be spotty and slow. Also a 2G aircard is not leaps and bounds faster than a 56k dial up connection.
You sound like a great salesman, because you are slimey and could care less about the customers you are supposedly helping.
Re: customer care
This is funny because I tell most of customers looking to upgrade (after I have performed technical troubleshooting) to get their phone through Best Buy, or letstalk.com because the corp stores are a huge rip-off
Re: Will this extend to teachers?
Exactly, the fact a new article of child porn (a picture or video of a nude minor) is produced and could easily be made available to the internet makes it a serious crime. Two 14 yrs olds sharing nude pictures is still and will always be a punsihable crime if caught.
Re: Quarters... Really?
320 quarters, sorry just correcting your math
Re: Will this extend to teachers?
Sorry but when you're in school the school reserves the right to search your locker, your backpack, and your phone if they confinscate it from you. And yes naked pictures of a 14 yr old are still child porn. The offender being near the same age doesn't matter.
Re: the real reason companies charge activation
Corporate Greed is the reason? Doubtful. Processing fees are in several other products. Ever buy a new car? How much do you have to pay to have it put on paper that its yours? Hundreds! And you have to do it once a year. So if a consumer can say, "Hey I want 6 blackberries, with $30/month internet a piece" then they should be able to afford all costs associated with said ...
Re: Store Reps
Here is an example: A customer comes into a camera store. Their friend or a previous sales rep might have told them for a good camera the only kind to buy are SLRs. They didn't dive into what the customer truly needs. They might not even be good with cameras or have that much money to spend.
So ask them what they will use it for, how much would be acceptable, what features they need. Then ...
Re: 18.00 handset upgrade fee!
Not unless they are dumb. Its 50% off the original activation fee every 2 yrs.
Re: 18.00 handset upgrade fee!
Its the activation fee that they were originally charged when they started their first phone. Its discount 50% on their second phone for staying with us for a 2 yrs.
Re: What do you mean "required data"?
A lot of times I get calls about this and refer them back to the store to cancel the contract in the first 30 days. So I have no idea why you waste yours or the customers time. :oops:
Re: What do you mean "required data"?
Thats a good guess, and the customer would have never known unless you told them because even with enterprise activated they can still set up a BIS account. I have seen equally shaddy stuff from corp stores. My least favorite one is when they sell an aircard to someone who lives in a terrible service area.
Re: Store Reps
Hombre07 said:
1.) Don't sell someone a mobile broadband card that leaves out in poor coverage. You can check the map just like I can.
In some areas, like mine, the poor coverage barely working cards works better than the dial up service they get now. Some customers don't take no for an answer, trust me, we try to talk people out of the stupid things.
Umm in poor coverage aircards might operate at best on a poor 2G connection which is ...
Re: Store Reps
Hombre07 said:
1.) Don't sell someone a mobile broadband card that leaves out in poor coverage. You can check the map just like I can.
In some areas, like mine, the poor coverage barely working cards works better than the dial up service they get now. Some customers don't take no for an answer, trust me, we try to talk people out of the stupid things.
Umm in poor coverage aircards might operate at best on a poor 2G connection which ...
Store Reps
Please store reps (I have a list)
1.) Don't sell someone a mobile broadband card that leaves out in poor coverage. You can check the map just like I can.
2.) Please don't push smartphones on customers who aren't smart.
3.) Don't tell them that customer service will waive any fees they have an issue with. (Example: Activation fee, upgrade fee, first month of employee discount)
4.) Help a customer out by giving us a call while they are in the store. ...
Re: What do you mean "required data"?
That will work until sim card sweep happens and it realizes you are on a Blackberry. Then you will get a wonderful message letting you know that the plan will be added with or without your permission
Re: Someone please Explain... WHY?!?!?
Well this call should have went a bit further. Was this customer's friends and family recieving the text they thought they were sending them? Also look into past credits and notes. If they have never recieved a credit for this type of situation you can give them a one time credit for these, unless it was a ton.
Re: Attention customers who think you are above everyone
I have been screamed at by plenty of customers but instead of fueling their rage I like to de-esculate the situation and possibly win the customer over.
You can ask the customer to leave but what if they so say no, then what?
You can't raise your voice, use foul language or hit them so you are up a creek.
Sadly in the customer service field one asset of your postition is a verbal punching bag. Sucks but its true.
Re: Attention Call Center Reps
I understand exactly where you are coming from but to be honest I am one of the reps who likes to help the customer with exactly what they called about and get them off the line.
However I was in danger of losing my job if I didn't start dragging calls into the 10 and 1/2 minute mark. So please understand that they might just be doing what someone higher than them tells them to do. If need ...
Re: the customer customer service agent
Lol that might be some IVR systems are broken. The other possibility is transfering someone to a department transfer that no longer exsist. Here at AT&T though it lets them know that is was a bad transfer and hangs up.
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