Motorola RAZR V3m

I have a new razr V3M and for some reason even with no pictures and only one text message in the inbox, yet if you click on the inbox it says that pix message is 90% or more full.. How is this if there are no pix messages and no pix on the phone at all??? Also the phone will not OTA?? What should I do it has the newest software and I called tech support and they were no help at all...Any help or advice is appreciated thanks..