Motorola Q
arrrghhh... can't get ActiveSynch to talk to my Exchange Server!
I have other colleagues with other Windows powered mobile devices (both Pocket PC/PDA's and SmartPhones). Unfortuantely when I configure the ActiveSynch per my admin's direction, it can't synchronize.
I've checked, double checked etc. and I know I'm entering the information correctly. The only other suggestion I've received from my email Admin is to do a hard reset on my phone.. what the heck is that going to do for me?
I've tried browsing the help files at Microsoft, but nothing jumps out at me as helpful.
Is anyone aware of a technique or tool that might allow my email admin to "observe" my SmartPhone attempting to synchornize with the server in an attempt to figure out what the problem may be?
Thanks!
bradesp
I've checked, double checked etc. and I know I'm entering the information correctly. The only other suggestion I've received from my email Admin is to do a hard reset on my phone.. what the heck is that going to do for me?
I've tried browsing the help files at Microsoft, but nothing jumps out at me as helpful.
Is anyone aware of a technique or tool that might allow my email admin to "observe" my SmartPhone attempting to synchornize with the server in an attempt to figure out what the problem may be?
Thanks!
bradesp
...
I had problem with exchange sync. I set the connection property in Active Sync from automatic to internet. Problem solved.
Maybe
Regards
Graylion
Maybe
Regards
Graylion
...
Graylion,
I can't find that setting???
I go to active sink, then click on menu and it shows:
Options
Schedule
Status
--
Configure Server
--
Connections
Connect via IR
I click each one of these and no option for changing connection property from automatic to internet.
What am I missing?
Thanks!
bradesp
I can't find that setting???
I go to active sink, then click on menu and it shows:
Options
Schedule
Status
--
Configure Server
--
Connections
Connect via IR
I click each one of these and no option for changing connection property from automatic to internet.
What am I missing?
Thanks!
bradesp
...
Right click on the icon down by the time on your computer. There should be one that says connection?
Regards
Graylion
Regards
Graylion
...
Question, are you doing this wireless? I have been trying to do this also with my server. I want to setup AUTD so the Q can wireless sync when away from home. What did you enter for the server address on the Q?
plucas
plucas
...
Yes, I'm trying to do this wireless. My admin says that it has to be my phone because others in the comapny sync to our 2003 exchange server without difficulty usinging their SmartPhones.
According to my admin, I simply use the same name I use for the MS WebMail client. So my server name is the same as my webmail client: webmail.xxxx.com and my user name is supposed to be the same and my password is also the same as what I use for webmail. Problem is that when the phone tried to "handshake" with the exchange server, I receive an error message that says:
"the server name does NOT match the SSL certificate you have provided. Please check the name and be sure it's correct"....
Very frustrating. THe ONLY reason I bought this phon...
(continues)
According to my admin, I simply use the same name I use for the MS WebMail client. So my server name is the same as my webmail client: webmail.xxxx.com and my user name is supposed to be the same and my password is also the same as what I use for webmail. Problem is that when the phone tried to "handshake" with the exchange server, I receive an error message that says:
"the server name does NOT match the SSL certificate you have provided. Please check the name and be sure it's correct"....
Very frustrating. THe ONLY reason I bought this phon...
(continues)
...
I'm having the same problem. I have my IT guy looking into fixing this problem. If I find out anything, I will let you know.
plucas
plucas
...
I have been trying to do that cert thing with some 700w's. You might need to ask your IT guy to export a SSL certificate and copy it to your handheld and import it into your authorized certs area on you handheld (put cert on memory stick and double click) then you should be able to connect. if nothing else test that you can connect buy unchecking SSL and see if it still works. If so then yes you need that cert on your handheld.
...
Can you be more specific? I've been through the document, but nothing jumps out at me as to why my factory installed ActiveSync wont negotiate an SSL handshake with my corporate 2003 Exchange Server correctly.
Are you suggesting that the MOTO Q is running an outdated version of ActiveSync and for this to work correctly, I need to download and install a newer version?
Are you suggesting that the MOTO Q is running an outdated version of ActiveSync and for this to work correctly, I need to download and install a newer version?
...
bradesp said:
Can you be more specific? I've been through the document, but nothing jumps out at me as to why my factory installed ActiveSync wont negotiate an SSL handshake with my corporate 2003 Exchange Server correctly.
Are you suggesting that the MOTO Q is running an outdated version of ActiveSync and for this to work correctly, I need to download and install a newer version?
Not at all...
I don't know a whole lot about this stuff but I'm smart, and a quick study. I have been playing with PC's sync Bill said 64k oughta be enuff for anyone...
Here's what I've discovered.
Active Sync and Verizon Wireless Sync DO NOT like each other, but they CAN work together.
I'm using mail2web.com as my exchan...
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hi bradesp,
have you been able to solve the problem yourself? I'm having problem with synchronizing my Q w/ my labtop as well. I used to have ActiSync 3.1 and it worked fine with my Samsung i600. Now after uninstalling 3.1 and installing this 4.1 and even 4.2, it's not working w/ my Q, not sure whether what the problem is. Please let me know if you found the issue. Anyone in here have the same problem solved? Please help!!! Thanks in advance. please email to vhngo@yahoo.com.
Michael
have you been able to solve the problem yourself? I'm having problem with synchronizing my Q w/ my labtop as well. I used to have ActiSync 3.1 and it worked fine with my Samsung i600. Now after uninstalling 3.1 and installing this 4.1 and even 4.2, it's not working w/ my Q, not sure whether what the problem is. Please let me know if you found the issue. Anyone in here have the same problem solved? Please help!!! Thanks in advance. please email to vhngo@yahoo.com.
Michael
...
Mike,
Hope I don't lead you wrong here. I had my Q wireless synch working but could not synch with my PC - the green ball only rotated and the screen said connecting but nothing else. I kept poking around and fixed the issue. Now here is where I hope I don't lead you astray (I don't have my phone with me - can't have it in my building). I believe I was in my wireless synch screen and hit menu. Under one of the options (maybe options) there came up some choices. One of them was for the active synch. Mine had said disabled. changed it to enable and bam done. No problem since. I hope I pointed you in the right direction and good luck. It was very frustrating for quite awhile.
Scott
Hope I don't lead you wrong here. I had my Q wireless synch working but could not synch with my PC - the green ball only rotated and the screen said connecting but nothing else. I kept poking around and fixed the issue. Now here is where I hope I don't lead you astray (I don't have my phone with me - can't have it in my building). I believe I was in my wireless synch screen and hit menu. Under one of the options (maybe options) there came up some choices. One of them was for the active synch. Mine had said disabled. changed it to enable and bam done. No problem since. I hope I pointed you in the right direction and good luck. It was very frustrating for quite awhile.
Scott
...
😁 Here is how you do it open wireles Sync> under menu > ActiveSinc Setup and under Active Sync connection select enabled or one of the other options.
hope it works,
😉
hope it works,
😉
...
I am having the same kind of problem connecting to my exchange server at work. It worked fine for a little while, then a few hours later - nothing. I keep getting error code 0x86000108. Is this the same error you guys are getting.
My research on the internet seems to indicate this involves a corrupt pst file, however I use an ost set up, and i have verified that it is not corrupt (scanost tool).
I have noticed that if uncheck the email box in the activesnyc server set up, my calendar and contacts sync fine. However as soon as i try and sync email I get the error again.
Also, as soon as i started to recieve this error, i lost the ability to sync my tasks - the opition doesn't even come up on the phone anymore.
If anyone ha...
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My research on the internet seems to indicate this involves a corrupt pst file, however I use an ost set up, and i have verified that it is not corrupt (scanost tool).
I have noticed that if uncheck the email box in the activesnyc server set up, my calendar and contacts sync fine. However as soon as i try and sync email I get the error again.
Also, as soon as i started to recieve this error, i lost the ability to sync my tasks - the opition doesn't even come up on the phone anymore.
If anyone ha...
(continues)
...
In case anybody care, i was able to fix this problem. Apparently it was casued by my insanely large inbox on the server. To fix it I set up a subfolder with all my old emails which i do not snyc with the Q. Now it snycs fine.
...
Bradesp,
In one of your message you said that you're getting
"the server name does NOT match the SSL certificate you have provided. Please check the name and be sure it's correct"....
message.
Here is how you have to solve this problem. You need get your IT person to export the certificate.
Here is a link how to export and install certificate on to your smartphone.
http://support.microsoft.com/kb/841060/en-us »
In one of your message you said that you're getting
"the server name does NOT match the SSL certificate you have provided. Please check the name and be sure it's correct"....
message.
Here is how you have to solve this problem. You need get your IT person to export the certificate.
Here is a link how to export and install certificate on to your smartphone.
http://support.microsoft.com/kb/841060/en-us »
...
