Motorola V551 / V330 / V547 / V555 / V557
v551 Email Setup problem
hi, just switched to Cingular and got the Motoral v551 phone. i love it. but the problem is i can't send email. keep getting error message everytime i attempt to send an email message (whether multimedia, text with picture attachment, or plain text. i get the error message "Can't connect: email setup incomplete."
i went back to the shop where i bought it (ATT/Cingular) and they we'rent able to set it up. i tried to set it up with Yahoo POP Mail but it can't connect to the server. i suspect that this is a configuration problem with the Cingular POP. did anybody experience this? were you able to resolve it? what's the configuration? i would've called Cingular Customer Care but they are not available on weekends!!! bummer!
thanks in adva...
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i went back to the shop where i bought it (ATT/Cingular) and they we'rent able to set it up. i tried to set it up with Yahoo POP Mail but it can't connect to the server. i suspect that this is a configuration problem with the Cingular POP. did anybody experience this? were you able to resolve it? what's the configuration? i would've called Cingular Customer Care but they are not available on weekends!!! bummer!
thanks in adva...
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the email message set-up is not complete. call cingular cust. service and tell them you need the settings for email. This should help.
Kim
Kim
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I just bought the V551 this past Friday and have been having the same problem. My AOL AIM isn't connecting and I can not seem to get either the AOL or the cingular customer service people to help me...I've been doing a web search to try and figure out the correct POP3 server settings (no luck yet). I am able to use Yahoo IM and mail (had to set up a Yahoo account, though). If anyone has figured this out, please let me know.
Thanks. 😕
Thanks. 😕
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i got it working this morning. i called up a tech guy at Cingular support. he told me that the email option will not work because they don't have POP setup. so instead he instructed me to use multimessage option when creating a message then send it to the email. this worked for me.
i know it's a bummer. but at least i can now send pictures and videos to email. good enough for me. try it.
i know it's a bummer. but at least i can now send pictures and videos to email. good enough for me. try it.
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Thanks for the reply. However, the guy at Cingular is wrong. I actually just got the email (and the AIM working). I found a document online through cingular's site called 'Device and Software Settings: Wireless Internet, Wireless Internet Express, and Data Connect'. I found that my phone had not been configured properly (incorrect WAP settings, etc), so I used this document and was able to reset user names and passwords and now I can send email and use AIM. I was able to send an attachment, but I have not be able to receive one yet (I'm still working on that). I'm an aol user, so my return address is the xxx@aol.com (going through aol's server), but I'm satisfied that I'm getting what I paid for. Anyway, if you would like a copy of the docum...
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i'd love to have that doc. could you send to dianeharding at gmail dot com ? thanks!
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I would like to know what the address is. Why not post the website address here?
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I tried to use yahoo but it wouldn't except my id and password. Did you have to set up a special account for phone use?
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Just go to url from your phone and put in yahoo.com... you can use your mail and everything from there...
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please send me a copy of that document too: coolmel -at- gmail -dot- com. and if possible, please post the URL of that document so that everyone could benefit. THANKS!
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thanks for giving the title of the document. all it took as Google 🙂
http://alliance.cingularinteractive.com/products/pdf ... »
http://alliance.cingularinteractive.com/products/pdf ... »
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i've read the "Device Settings" document but i didn't find anything about setting email. i think my WAP settings is fine so i didn't dare modify it. the thing that bugs me is that "Email Msg Setup" in my v551 is incomplete and i don't know what values to patch in. see below. maybe someone out there knows the settings for this.
ISP settings: CSD
Email Provider: Custom
Protocol: POP3
User ID: ???
Password: ???
Sending host: cwmx.com
Sending port: 25
Receiving host: ???
Receiveing port: 110
Return address: ???
Name: ???
Cleanup: None
Save on server: Yes
Notification: On
Check new msgs: No
Hide Fields:
Auto signature:
Security:
Size restriction: 10240
ISP settings: CSD
Email Provider: Custom
Protocol: POP3
User ID: ???
Password: ???
Sending host: cwmx.com
Sending port: 25
Receiving host: ???
Receiveing port: 110
Return address: ???
Name: ???
Cleanup: None
Save on server: Yes
Notification: On
Check new msgs: No
Hide Fields:
Auto signature:
Security:
Size restriction: 10240
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ISP settings GPRS (default)
Email Provideer CUSTOM (default)
Protocol POP3
userid user_name
password users enters their ISP password twice
Sending Host cwmx.com
Sending Port 25 (default)
Receiving Host pop.mail.yahoo.com
Receiving port 110 (default)
Return Address user_name@yahoo.net
Name same as "friendly name"
Cleanup None (default)
Save on Server Yes (default)
NOTE: If this is set to No, no other email packages can pick up messages from the ISPs.
Notification On
Check New msgs No (default)
Hide Fields default=blank
Auto Signature default=blank
Security default=blank
Size Restriction 10240 (default)
Email Provideer CUSTOM (default)
Protocol POP3
userid user_name
password users enters their ISP password twice
Sending Host cwmx.com
Sending Port 25 (default)
Receiving Host pop.mail.yahoo.com
Receiving port 110 (default)
Return Address user_name@yahoo.net
Name same as "friendly name"
Cleanup None (default)
Save on Server Yes (default)
NOTE: If this is set to No, no other email packages can pick up messages from the ISPs.
Notification On
Check New msgs No (default)
Hide Fields default=blank
Auto Signature default=blank
Security default=blank
Size Restriction 10240 (default)
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The last post is for yahoo pop3... but i think there is some sort of glitch right now b/c most people i talk to say that it is not accepting pw...
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thanks. actually this is what the tech guy did at the ATTWS/Cingular store. but keep getting an error message "Can't connect to server." so i revert to it's default settings. when i called Cingular support the tech guy mentioned that Cingular has not POP setup right now. it's a minor inconvenience since i can still send "email" via MMS. but it's still an inconvenience nonetheless. will keep on researching this.
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Really... that's how mine is set up... it would not accept imap, so I had to use POP3...
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These are the email settings i use. It's kinda slow but it works for sure. If anyone knows how to make it faster let us know.
ISP settings: CSD
Email Provider: Custom
Protocol: POP3
User ID: cing
Password: msg
Sending host: photo.mycingular.com
Sending port: 25
Receiving host: photo.mycingular.com
Receiveing port: 110
Return address: your wireless##@mycingular.com
Name: Does not matter
Cleanup: None
Save on server:
Notification: Does not matter
Check new msgs: No
Hide Fields:
Auto signature: Does not matter
Security: none
Size restriction: 10240
ISP settings: CSD
Email Provider: Custom
Protocol: POP3
User ID: cing
Password: msg
Sending host: photo.mycingular.com
Sending port: 25
Receiving host: photo.mycingular.com
Receiveing port: 110
Return address: your wireless##@mycingular.com
Name: Does not matter
Cleanup: None
Save on server:
Notification: Does not matter
Check new msgs: No
Hide Fields:
Auto signature: Does not matter
Security: none
Size restriction: 10240
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1. You go to messages
2. Then select email messages
3. Then select the menu button
4. Scroll down to email message set up
5. The first row should be ISP settings
6. Then hit change
7. The connection type should be GPRS (if CSD is already chosen just hit the right arrow button to change to GPRS)
8. The APN address = isp.cingular
9. User name = ISP@CINGULARGPRS.COM
10. Password = CINGULAR1
11. The DNS IP should have all zeros
12. Then hit done
13. This brings you back to the email message set up screen
14. The email provider = custom
15. The protocol = POP3
16. User id = cing
17. Password = msg
18. Sending host = photo.mycingular.com
19. Sending port = 25
20. Receiving host = photo.mycingular.com
21. Receiving port = 110
2...
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2. Then select email messages
3. Then select the menu button
4. Scroll down to email message set up
5. The first row should be ISP settings
6. Then hit change
7. The connection type should be GPRS (if CSD is already chosen just hit the right arrow button to change to GPRS)
8. The APN address = isp.cingular
9. User name = ISP@CINGULARGPRS.COM
10. Password = CINGULAR1
11. The DNS IP should have all zeros
12. Then hit done
13. This brings you back to the email message set up screen
14. The email provider = custom
15. The protocol = POP3
16. User id = cing
17. Password = msg
18. Sending host = photo.mycingular.com
19. Sending port = 25
20. Receiving host = photo.mycingular.com
21. Receiving port = 110
2...
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