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FCC Socks AT&T with $700,000 Fine Over Data Plans

Nov 6, 2012, 7:52 PM by Eric M. Zeman

The Federal Communications Commission today announced that AT&T has agreed to pay a $700,000 fine in order to settle complaints that it switched certain customers from their grandfathered pay-as-you-go data plans even though AT&T promised some customers they could keep those plans. AT&T will also pay approximately $25 to $30 per month per customer affected to those who were improperly switched. According to the FCC, AT&T began transferring customers away from the pay-as-you-go data plans in November 2009 after it changed its policy regarding mandatory smartphone plans for new customers. The FCC launched its investigation following consumer complaints about AT&T's actions. In addition to the fine and restitution, AT&T also agreed to a compliance plan, whereby it will better notify its customers, train its personnel, continue to search for improperly switched customers, and occasionally report to the FCC.

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Comments

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This forum is closed.

bones boy

Nov 7, 2012, 2:45 PM

How does one join this class action?

They did this to me in 2009 when i was on vacation using data via their AT&T Navigator. Resulted in a $900 phone bill. I paid it and discontinued my service the same day.

T Bone

Nov 7, 2012, 11:30 AM

Those automated changes

Are a pain.....some computer somewhere changes a customer's plan, for whatever reason.....and as a customer service agent you can't do anything about it if the plan is discontinued, all you can do is file a case, and HOPE against hope that the case is settled in the customer's favor....

I fricking hated dealing with those....

imapolymorph

Nov 6, 2012, 8:40 PM

And how much of that is going to the customers ?

....And another lawyer gets a big payday . 👿

Mark_S

Don't worry boys and girls AT&T will drop the ball again. It's inevitable.

Jarahawk

Nov 6, 2012, 8:51 PM

Pay Attention Verizon

I have a grandfathered plan and I am keeping it. Don't make me get rough with you.

mikkej2k

We have lobbyist. We will pay them double the fine to get the law changed. ( $1.4 million ) After we get the law changed we will bump you out of your grandfathered plan 😈
Verizon

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