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2Rails

Sep 5, 2004, 1:41 PM

frustration is setting in....

do you guys ever get asked things like "why didn't my phone work when i was in portland two weeks ago?" as they stand in your store (which is notably not anywhere near portland). what's the best way you've come up with for these poor souls? i know it's not their fault that they don't understand the technology, but i've already had three different people ask me questions like that today... and i still have 3 more hours to go...
24 replies
Mobile-El

Aug 23, 2004, 9:59 AM

Good morning, I am bored

Just checking in. I have nothing to rant about, but I think I getting hooked at chatting here. It is nice to talk to shop with others in the industry outside my market. I see the same Carrier and Vendor reps, there is nothing new going on right now. Listening to a "GSM America" commercial on the radio, our best network ever, yada yada. How many bars to youhave have? Right now I'd rather be in one.
Later, my phone friends
27 replies
adlman

Aug 25, 2004, 4:01 PM

New Nokia N-Gage

Anyone been able to play with the new N-GAGE yet???
1 replies
SammyJankis

Aug 23, 2004, 10:42 PM

The Ones We Hate

Wireless Call Center Employees Unite!!!

this is about the calls you hate, i know there is one or two or more types of calls that you absolutely can't stand. you know the ones where when they tell you their issue you bang your fist on the desk or throw your arms in the air. when you type their mobile number in the system you punch down on the keys hard with your fingers like a punch. let's vent...

i just got one a minute ago. lady calls in saying that she just checked her minutes of usage and it tells her that she's gone over (or the bill is "wrong" or "unusually high" and its due to overage) and she proceeds to tell me how she NEVER goes over her minutes and she hardly ever picks up her phone during the daytime hours and if i go back o...
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33 replies
gau

Oct 5, 2004, 3:38 AM

hi!

Wink Hey! Do you want to make friends with a little baby?
11 replies

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cellphone gurl

Aug 25, 2004, 8:25 PM

notes on account

Do any dealers ever show customers notes on the account? When you bring up their account can they see what you are looking at?
8 replies
jss6801

Oct 15, 2004, 4:44 PM

Anyone from Qwest?

I am having problems programming a Kyocera 2135. It just resets. Is this phone locked? Never seen this before.
2 replies
Mobile-El

Aug 27, 2004, 11:36 AM

Insurance Nightmare, any ideas?

Afternoon all. I've got a wierd one here. Young lady comes into my ATTWS store this am. says she has the complete coverage by lockline, this consists of insurance plus warranty exchage. She called them and said the display went out. They process it through warranty exchange, avoiding the $35.00 insurance deductible.
So far so good, She uses the included envelope to send back the old one. She gets the phone back from then, rejected by warranty echange as it is two pieces. When she called up, she failed to mention, it broke in several pieces, thus casues the display to fail. Had she told them the whole story, she would have paid $35.00 and had the replacement. Now, because it was done through warranty they are billing her account $...
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36 replies
oofzgook

Oct 17, 2004, 10:44 PM

Sell me the Siemens phone

can anyone sell me either the Siemens sl 56 or 55? as i recently broke my Motorola 878 and i want a replacement phone. tell me how much you want me to pay for the phone and if i believe the price is reasonable ill make the transaction with you. thank you
SammyJankis

Oct 11, 2004, 12:19 PM

Company Man!

just wanted to let my peeps on this board know that i'm no longer stuck working for that nightmare of an outsourcing vendor. i'm now a full-time employee with verizon wireless w/benefits and i'm loving every freaking day of it. i'm on the retail sales team which i like because when i started in this business 3 years ago i started in sales. customer service was not working out for me. i'm so much happier now!

ya'll take care

still in the industry
sammy j.
3 replies
XPDX

Oct 10, 2004, 1:16 AM

bored now...

late shift, slow calls, mind wanders. hm, csr haiku?

no late call volume
hope on hope that someone in
hawaii calls me


what shall i do now?
late shift slow calls mind wanders
terrible haiku
21 replies
starwarsgirl

Oct 12, 2004, 2:45 PM

V180 Loose Backs

Has anyone out there been getting complaints about the backs of the new V180's falling off, or being very loose? Getting a lot of complaints at the ins. cc about that. Just curious.
4 replies
heynice

Oct 10, 2004, 4:17 PM

restricted phone (nokia)

If the code is not known, is there a master reset code to turn off a restriction error?
tadorros

Oct 7, 2004, 6:31 AM

Verizon Treo Alerts

My apologies for posting this on this forum as it is not dedicated to the Treo specifically, but I noticed that the Treo forum does not have a lot of activity and this answer to this question is quite important to me.

I recently bought a Verizon Treo 600. So far it has worked quite well; I have fortunately not experienced most of the problems listed on the site. However, I cannot seem to locate any preference to set continual alerts for voicemail or text messages, etc.

Maybe an example would help. On my Motorola phones when I missed a voicemail or text message it would continue to make a beep/sound or vibrate about once every 15/20 seconds until I checked the messages. I cannot seem to locate this function on the Treo. If you look at t...
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1 replies
timslo

Oct 6, 2004, 5:21 PM

HP h6315

Will this phone be available for Cingular or can it be used now if it is unlocked? Let me know. Your response is appreciated.
Thanks
Tim
marvolus941

Oct 6, 2004, 8:57 AM

FS: motorola v710 w bluetooth headset

i have a brand new verizon motorola v710 with a brand new motorola bluetooth hb820 wireless headset , also an extra holster , all are in orignal packaging and have never been used before. im selling everything for $350. i live in new york city , so if u live in nyc u can have this phone today. if youre interested call me at 347-228-6102 or e-mail at marvolus941@aol.com .thanks alot !!!
Copper Emeritus

Oct 3, 2004, 11:36 PM

Nokia Car Kit Privacy Handset

I had to swap phones a few weeks ago, and when shopping for 2 new car kits for the cars, I noticed that the HSU-1 Privacy handset is not available for the new car kits. It is not even offered on Nokia's website for my old car kit, the CARK-91US for which it originally was an option.

While searching, I did find it on a European dealer's site. What's the deal? Big lawsuit, or state laws regarding true "hands free"?
phonepimp3376

Jun 22, 2004, 2:04 PM

Funny stories in wireless

Very Happy Did an ESN change for a prepaid customer. Due to my system being down, I called it in. Imagine my surprise when I reviewed the account and see that the PREPAID phone was approved for an upgrade and had a 1 year copmmitment and $18 upgrade fee applied! Especially since we no longer sell TDMA equipment, and this was a TDMA Prepaid account, as was the replacement phone.

Had a few good chuckles over this one. Very Happy
51 replies
ltanner11

Sep 27, 2004, 12:17 PM

New phones

This is a list of our remaining inventory that we have left we have been in business for 6 years and it is time to close down due to finance and family issues if interested in any of it please email us at ltanner11@aol.com for prices and information about the cellular phones that we have.

IRIDIUM MOTOROLA 9500
NOKIA VERTU
Ericsson P910i PDA
motorola v300
T-mobile sidekick 2
Sony Ericsson S700
Motorola Spinner
Motorola RAZR V3
Sony Ericsson P900 Bluetooth
HP iPAQ H6315 QUAD BAND
ASTON MARTIN DB9
Sharp GX32 / GX30
MOTOROLA MPx 220
MOTOROLA i860
Motorola V80 Ltd Ed.
TREO 600 Sprint
NEW Sierra Wireless Voq Professional World
Motorola V600
MOTOROLA A768i
02 Xda II
Sony Ericsson Z1010


We have about 100 more p...
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tequilasundae

Sep 27, 2004, 10:37 AM

wouldn' we all like to do this!!

Customer Service with a Twist


LONDON (Reuters) - Customers of British cable firm NTL were subjected to a barrage of profanity after a malicious hacker or disgruntled employee changed the company's telephone service message, the Sun said in its Monday edition.



The newspaper reported that customers who called to report a fault with their service were told:


"You are through to NTL customer services. We don't give a (expletive) about you. We are never here. We just (expletive) you about, basically, and we are not going to handle any of your complaints. Just (expletive) off and leave us alone."


NTL was unavailable for comment late on Sunday but the Sun said the message had now been changed and an NTL spokesman had apol...
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2 replies
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