Shop Talk

pm CDT April 29, 2005

OMAHA, Neb. -- Some cell phones sold this week at area a Target stores won't work in Omaha. The mistake was discovered after a KETV NewsWatch 7 viewer called 7 Can Help.

If you buy a phone in Omaha, you would presume you could use it in Omaha, but that's apparently not the case with the T-Mobile To-Go phones.

"The whole thing seems ludicrous to me," said Kathy Sole, who purchased the phone.

Sole bought a T-Mobile To-Go cell phone at the Target on Saddle Creek Road. Then she was forced to return it.

"They told me that there were no 402 area codes available. No 712 for Iowa. The only thing I had available to me for a phone number was Colorado, Kansas or farther Iowa," Sole said.

That would mean Sole wou...
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I will be laid off from my job @ Dobson CellularONE as a retention representative as of July 1st. I am interested in moving back to Florida in the Hillsborough, Pasco, or Hernando county area. I believe T-Mobile has a call center in Tampa... I'm not sure if it's in the heart of it, or on the outskirts... but I'm not sure if T-Mobile is that good of a company... However, if they sell out to Cingular - they'll be in good shape... but I don't know if they'll keep the call center in that instance.

Any advice on staying in the Cellular industry down in that area?

I just wanted to check with you guys to see if anybody got theirs yet. It seems like Ive been waiting forever...

I work in a Cingular call center, and I absolutely hate it when a customer is transferred to my department when they should have been transferred to Customer Care or Sales, or when the rep transferring is the one who should handle it (caught Customer Care doing this many, Many, MANY times.....)

what dose the play button on the vx 8000 do? what is it for on the front of the phone? is it a mp3 player? 😁

I just had a guy that come in my store right after he ate a huge bucket of dog turds.They must have just put up a new restaurant selling a large bucket o turds. I know that when i eat garlic that my breath may smell like garlic, so i am only to assume that when you eat a turd sandwich your breath is going to smell like turds. I could smell his breath from across the room. It was all i could do to keep from puking all over myself .All my plants are dead, the paint has peeled off the wall , the little girl in the store started crying and one of my reps went into convulsions. I offered him some gum but he didn't take the hint. why do they all come to me? 😕

I need to vent for a second about these freakin POS.com password restrictions. I'm not going to say what they are (just in case it's a big no-no) but they're freaking ridiculous. It pretty much has to be a random password, so god help you if you forget but to hell with you if you write it down.

They don't even list the requirements when you're making up a password. Sure, it says something on there, but those aren't accurate. I made one that fit their restrictions, but oops it wasn't valid because what they listed wasn't right. There are also many restrictions that aren't even mentioned, but they sure do tell you after you've typed it in. To top it off, unless you were smart enough to log in when you got to work, you've got a custome...
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Leg pissers: they are the jackholes that come in and waste an hour of your time asking you questions that you answered the last week. Most of them seem to know when you just got your lunch delivered and wait until you food gets cold before they leave. I would rather them come in and unzip their fly and start pissing all over my leg. At least something was accomplished.

I got this from CNN, which is a great source for info about the cell phone industry. Thought I'd pass it on.
Motorola to compete with sub-$50 phones

In bid to firm its position as the No. 2 cell phone maker, company may sacrifice profit margins.
April 24, 2005: 2:38 PM EDT

CHICAGO (Reuters) - Motorola Inc. is changing its tactics to take on competitors by getting aggressive in the market for phones priced for $50 and less.

In a bid to gain ground against industry leader Nokia and lock in a solid No. 2 lead against Samsung Electronics, its next closest rival, the handset maker is pressuring its tight operating profit margins to win market share.

By going downmarket, Motorola is treading on Nokia's traditional territory, ...
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CELLPHONE BLAZE DESTROYS HOUSE
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April 26, 2005 -- Ring up another cellphone danger.
A cellphone charger caught fire and cost a Dutchess County family their home and everything in it, local officials said yesterday.

The charger was not in use — but it was plugged in when it became so hot that it short-circuited on Saturday in a bedroom of the Wingdale home of Michael and Connie Hansen and their son, Mikey.

Connie was relaxing in another room when her son ran in to say the bed was on fire.

She dumped a bucket of water on the flames, which continued to spread quickly.

Mother and son ran out of the house and frantically called 911.

But in a matter of minutes everything was g...
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dont you hate it when...

1) hands you their phone and its greiser than a bucket of fried chicken.

2) when they tell you they were delclined from every carrier(including sprint and thell approve a hot dog) and they think cingular will approve them?

3) a customer sucks down a cig as fast as they can between their car and your front door, then exhales as they are walking in and breathes right in your face.

4) when they are talking to you right after they ate a crap sandwich for lunch?

5) when they get pissed because they were hotlined because THEY DIDN'T PAY THEIR BILL!!!

6)asks you for a free phone and then gets pissed cause the car charger is not included?

and the one i hate the most is.....says whaddu i gots to do to g...
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Can the customers put their old SIM cards in their phones and put all of the information from them in their new phones? Also, can they use their AT&T SIM cards in their Cingular phones? I should know these things, but nobody ever gives me a straight answer! (Big Surprise!)

Mad props to AT&T wireless reps (Blue) I activated a tdma phone in 10 minutes on one call Cingular (orange) cldnt do it in 11 days and countless calls. If anyone ask who luvs ya Blue reps you respond Big Wille does 😁 🙂

Hello,

I am a Cingular agent employee and wanted to do some research into commissions acquired by individual agents. I was wondering if an owner or well-informed employee could break down what the agent store gets on commission for the following:

2 year new line activation
1 year new line activation
2 year line upgrade
1 year line upgrade

Exception upgrade: 2 year contract at the 1 year handset price.

Also, if you could explain the phone pricing. For instance, an agent buys a phone at $300 but sells it for $99 with a 2 year. Does the agent get reimbursed for $201 on the phone?

Please send me an e-mail with information:

jdripma@yahoo.com

Regards

Anybody else think it is odd that a communication industry has so much interdepartment, customer, angent vs. dealer store, and overall MISCOMMUNICATION?! A lot of times the reps who sell or worse the customer service reps who should know what is possible do not! There is a communication gap between buying a phone and all the other capabilities or incapabilities associated with wireless. No you cannot buy a new phone at the discounted price 3 months after activation I don't care who you have! The industry sets us up and especially the customers up to not to understand what is possible or even feasable when refering to wireless!! Who can bridge this gap, and more importantly, how will they get paid? People in retail shops have dealt with ...
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How many of you direct and indirect dealers have gotten this statemenet? I actually got it from my sister today and I got to pull the sister card and she has to buy her phone from me. However, this is not always the case. Most of the time I am able to fumble my way through a bull**** excuse to get the sale but sometimes I don't. Now do ya'll or you guys (for those of you who hate the word ya'll) have any suggestions on what I should say that is a sure fire way to keep a sale from going to the computer?

Does Verizon charge for incoming picture messages?

Only 38 minutes to go! 🙂

Has anybody here been doing the new Motorola contest?

The most annoying thing has to be a customer who wants to pay a bill or needs other account maintenence work but doesn't know their own number!!! And what's worse is they all have the same response "I don't know my number I don't call myself." So I started asking them for their home phone number (which they can rattle off in a heartbeat). When they give it to me I ask "How do you know your home number - do you call yourself there?" Do the same thing with their address - they get so mad!!!