Who missed me?

I dont know why they just dont make it easy for us and let us have like msn mess or yahoo..that would make my day fly by lol

we of course would have to make it so that we didnt abuse it

lunch time!!

****I FOUND THIS ON ANOTHER FORUM, LETS HAVE A GO****

Screen name:
Age:
Sex:
Hometown:

What kind of...
Car do you drive?
Gum do you chew?
Hair spray?
Gel?
Deodorant:

Have you ever...
Done drugs?
Been drunk?
Got laid?
Crashed a car?
Shoplifted?
Been in a fight?
Dreamed about someone of the opposite sex?
Dreamed about someone of the same sex?

Whats your favorite...
Candy Bar?
Soft Drink?
Beer?
Hard Alcohol?
Food?
Porn Star?
Porn Movie?
Porn Director?
Movie?
Band?
Song?
Subject in school?
Penguins?!?!?!

What is in your pockets right now?

Whats in your purse right now?

How many condoms live in your wallet?


How often do you...
Poop?
Shower?
Eat?
Swear?
Smoke?
Work?

what happened to this forum? where is everyone?? i guess ill start hanging out at the cingular forum? whats up people?!?

where you went?? is the 10 minute queue not long enough or what??

Morning everyone. Hope you all have a great day today. Smile, and above all else have fun.

Here is the end-all be-all de-escalation tactic. If a customer wishes to escalate we advise them there is a fee (could be $10, $25, etc.) to escalate this issue to a supervisor/manager. If the sup sides with the customer at the end of the dispute the fee is credited back. If the sup sides with the rep, the fee of course would stand. Then if the customer wishes to escalate yet again past the sup, the fee would increase each time for how high the issue gets. (Example being the issue escalating to the Office of the President being a charge of $10,000)

Not only that, but the individual from management that takes the call would get a small percentage of the fee, i.e. a commission, if the escalation ends with the dispute in favour of the comp...
(continues)

no.. not what you think.. 😲 .. lets get this ball rolling again.. so what does everyone here drive? i drive a 99 ford explorer 4x4.. yea ford the best car company! how about you guys?

Yeah so this customer calls in, like 3 TDMA towers in his location, I cannot tell him this, as it is a wireless Sin. Sat here for 17 minutes troubleshooting customer's phone, that he is on right now.

He states it's the service because he has reception 5-6 miles away. Ok fine, I see no tower problems or anything in the issue log.
How about taking the subtle hint that because TDMA is dying you should switch to GSM. Of course he is stubborn and doesn't want to switch to GSM.

Well you don't want to switch to GSM, TDMA is dying, and you are on the wireless phone that is having problems for one day now. How about wait awhile or have us troubleshoot with you off the thing having the problem, YOUR WIRELESS PHONE!!!

I stopped paying attent...
(continues)

just so customers know, please stop calling us with this beginning..
" i have been with you ( your) company for xx amount of yr or xx amount of mnths

just sop u know cingular valus everyone business, HOWEVER just becasue you have been with the company for xx amount of yr's doesnt give you any special power over other customers

things are set up the way they are for a reason

i had a customer today who would rather pay xx amount of dollars every mnth for overage charges than pay for a 30 phone.. becasue in her mind ( we owed her a free phone)

OWED excuse me, since when does a company owe you a free phone, do water companyies owe ya a free sink every yr??? or a new water heater??

like is it jsut me.. like honestly if my provide...
(continues)

yeah right

Yeah,if Cingular bought out att,and Rogers is Att here in Canada,does that mean that Rogers is now owned by Cinggy? I always wondered... 🙄

I thought I should post this for my fellow employees. This is excerpt of a letter from Kathy Dowling (Senior VP of Customer Service, the woman from the videos, for those who don't know) that will be sent to all Cingular employees in the near future. With recent posts such as "Employess need to quit B*TCHING!!!!!" and "Quit your whinings...", I thought this would fit right in. Listen to what Kathy has to say, she makes a point:

It is saddening to see that so many Cingular employees are unhappy with their jobs. Cingular Wireless has worked tirelessly to create a happy-happy-joy-joy working environment to help maintain employee morale and keep money coming into our pockets. A happy employee is a working employee, and Daddy Stan cant pay for ...
(continues)

is it just me or are tv shows getting really bad lately?

what would you rather have.. a ugly companion whos really smart.. or a hot one thats dumb as a box of rocks but is really nice and treats you great?

Hope you all have a wonderful Saturday.

which do you think is a bigger (worse) vice.. smoking alot or drinking alot?

man every time I get down in the dumps about my cell bill hitting like the 200 mark I get a call like I just had where they got a 3500+ for roaming and roaming Ld. Makes me feel good that I know my calling area

man, they changed my skill again.. but to go phone.. q is better.. whats up guys.. anyone still here?