Seriously, I am trying to tell you something, listen...
Yeah so this customer calls in, like 3 TDMA towers in his location, I cannot tell him this, as it is a wireless Sin. Sat here for 17 minutes troubleshooting customer's phone, that he is on right now.
He states it's the service because he has reception 5-6 miles away. Ok fine, I see no tower problems or anything in the issue log.
How about taking the subtle hint that because TDMA is dying you should switch to GSM. Of course he is stubborn and doesn't want to switch to GSM.
Well you don't want to switch to GSM, TDMA is dying, and you are on the wireless phone that is having problems for one day now. How about wait awhile or have us troubleshoot with you off the thing having the problem, YOUR WIRELESS PHONE!!!
I stopped paying attent...
(continues)
He states it's the service because he has reception 5-6 miles away. Ok fine, I see no tower problems or anything in the issue log.
How about taking the subtle hint that because TDMA is dying you should switch to GSM. Of course he is stubborn and doesn't want to switch to GSM.
Well you don't want to switch to GSM, TDMA is dying, and you are on the wireless phone that is having problems for one day now. How about wait awhile or have us troubleshoot with you off the thing having the problem, YOUR WIRELESS PHONE!!!
I stopped paying attent...
(continues)
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Although GSM can sometimes be better there is no guarantee, as well as the GSM network is still not as large as the TDMA network. So I can see where the customer may want to stay on the TDMA network if they travel to rural areas, by rural area i mean like really rural areas like like the middle of no where USA, or you are a truck driver. Otherwise I see no real reason that TDMA will benefit a customer, GSM has better plan, cheaper plans, and better phone options. If they don't like the upgrade there was always the buyers remorse on the device of the migration.
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