These are the most recent forum messages posted by foxiangel5:
ne2, cotracts, and alternate upgrades
No more NE2 credits...they took away the ones people have been holding onto. Now, we can't use non-phone alternate upgrades. So if a customer has a line upgrade on an hpc but wants to use it to get a new phone....nope, cant do it. Also, whats the deal with verizon going the t-mobile way and getting right of contracts and subsidized pricing? anyone have insight or information on this stuff??
Re: Sprint Account Executive interview (advice)
my advice -- continue for the masters -- the bachelors is useless anymore. that being said, i know nothing about what an account executive does. but you can probable make more with the masters :) good luck!
Re: Dear Verizon Corporate store down the street
they must be taught this at training because i have worked in two different cities and it was the same thing! the corporate near me here adds lines to single line customers to get them new phones and DONT TELL THEM! then the customer comes in here pissed....granted they need to read before they sign!
Re: How Many Times
it's Apple's fault for advertising a 4s and making it 3G ...
Re: things you wish you could say to customers
1. you are a cheap pos! 2. I didn't break your phone and you didn't NEED the insurance so TOUGH SH!! 3. You didn't buy your phone here after all the work I did for you and now you need help but the corporate store is "rude"? TOO BAD! 4. You want a free phone? Here ya go. Oh its too simple? Break out the check book! 5. You think you're special because you been with us for X ...
i need your help customer
comes in to ask for my help/support/education with a device they JUST bought from another store --- GO THERE AND ASK FOR HELP!
Re: The professional consumer
i had a guy do this in my store....im an indirect and cant push upgrades through early -nor should i...but this guy acutally had a recording ON HIS PHONE of a rep telling his he could get a new phone for 2year price....i gave thim the number for customer service and let them deal with him --- sorry but it wasnt my eff up to deal with ---he eventually got what he wanted..irritating me...
Re: The recorder
why cant a customer record you? i had a customer come into my store carrying on about something a rep "said" (or did not say) over the phone thent hey pull out their cell phone with the conversation recorded. I'm always like, wow.....that rep sucked..... i know customers lie believe me...but its not always the customer and i think they have the right to record the call...or at least receive a copy of what your company recorded. am ...
Re: Do customers
hahah ... "i here for my free phone" or "ive been with yous guys for 2 years so i deserve that one for free" ....it never ends....oh and mail in rebates dont count as free phones for some reason...$50 - $50 = $0 right?? :roll:
Re: no one ever accused our customers of being smart
I love when i ask for their number they almost always give me their home number? i am a WIRELESS store. wtf??
Realy Irks Me
When customers but their phones at the corporate store then come here for support because "we are nicer". Then buy your phone here and stop wasting my time!! :evil:
Re: root it?
ok ill try that....thanks for your input
font sizes on phones
Is it possible to change the font size for contacts, text, email, browser, etc (pretty much everything) in a bionic? if so how or are there apps to be downloaded? the iphone 4s is a possibility for to buy because i know you can change the font sizes (most of them at least) but really want to stick with android... thanks for any input!! ps im asking this on behalf of a customer who is due to upgrade soon..
do you mean jail break? i cant do that....im asking this on behalf of a customer who can't make a final decision and this is the deal breaker between droid and iphone ...unfortunately i know the iphone can increase the font..ive played with our bionic but cant figure out or find any apps.... so jailbreaking is my only hope??? :(
so no help?
no help on this?
Re: font size
im not sure i understand what youre asking? I have an iphone and i know i can increase the font size. but this person would much rather stick with the android system. i have googles but cant find a way to do it.
Is it possible to change the font size for contacts, text, email, browser, etc? pretty much everything? if so how or are there apps to be downloaded? the iphone 5 is a possibility for exchange because i know you can change the font sizes but really want to stick with android... thanks for any input!!
Re: question about refurbs
oh great you can get insurance?? i didnt think you could. if thats the case ill get the refurb...
question about refurbs
i need to get a new phone in a couple days for my 2 yrs contract...i found the cu 515 in plum on the att website. its $90 then a $50 mir new....or $10 total for a refurb. i know its not a huge differnece but i never remember to send in the rebates and $10 is quick and easy....plus ill have the upgrade fee.....is a refurb all that bad? and what does it mean ...
Re: Green means Go...Red means stop.
unfortunately you are there for customer support as well as sales....
just delete this lol
pair bluetooth to nextel blackberry
i cant seem to figure this out and i have been on hold iwth blackberry suppot for 10 min....help? i cant find the correct menu....
people need to read the TOS
about that whole roaming thing. it states in the terms that if you are roaming more than 50% of the time, they will begin charging you .69 per min. its in black and white, we tell you to read it, if you dont then its not our problem. buying a probalmatic phone? wow thats genius. not really....my ex went throught 6 moto Qs before they finally upgraded him to a Q9...they contract doesnt say that ...
Re: The S1 from sanyo
we have a stock pile of them....like 15 to be exact...i am an indirect
thank you!! my boss is sitting here telling me you can do it either way tho
what is this and how do i get it to not show up where the softkey options are on the homescreen? when i push it it starts updating vision software....does this mean i am getting charged for data usage by letting it update? i went into the phone icon glossary and there were icnos for r-link on and r-link off.... wtf?
haha...i just used that as the example..i dont know what he did with it...but he wanted to know if he could use it in a new boost...basically a cheap way of getting a new phone i think
Re: Working for one, using another!
the customers seem to think so dont they?? lol i have att and i worked for verizon and now with sprint. id loved to buy a phone with eahc carrier i work with unfortunatly im on a family plan with my parents and until they make me get my own line, they can have whatever carrier they want!
ok guy lost his nextel phone, buddy gave him his boost. can he use his sim inthe boost phone without a problem?
Re: Anybody in the malls see this?
i just read the article on cnn...they are saying 2 dead...but it was posted 2 min ago..
Re: Anybody in the malls see this?
wow post the link
i mean CANT have both
Re: posted elsewhere but no response
i didnt get into it....hejust said that he wants windows os...id otn even know if he knows the difference..i told him about the Q9 but he wants the 755...ill just tell him that he can have both..
posted elsewhere but no response
a firen dof mine wants to get the treo 755 but he wants to be able to run WM. does the palm software have a legit counterpart that he could use instead so he can get the phones he wants and not the crappy Q?
i know they are different operating systems but a friend of mine wants to buy the treo but needs to be able to use mobile windows...does it have something compatible or is it able to use windows mobile progams?
that would be great! no more LONG ANNOYING threads lol!
GPS for nextel question
a gentleman in my store is trying to fix his position in his nextel phone. he said that it used to work but when i try to do it now, it just continues to say searching for satellites and doesnt fix on the current position. we are trying to get through to tech right now but if you have any ideas please let me know.
Re: So I just found out
i like wet seal!! lol they have some cute things that arent TOO skany
Re: I NEED TO VENT (LONG)
he is threatened by you and is trying to show that he is the boss. i would talk to him and or someone higher than him and try to get it sorted out. if nothing gets resolved, i would take the other job. it might be further away but the drive would be nice (in my eyes) and you would have your managerial position back, which seems like the power means a lot to you.
Re: Site Update
the pages seem to be loading slower to me.
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