I found the same thing when inserting memory cards to the phone. It seems like some of the phone are built wrong and the card doesn't go in the way it should. Make sure you have the right type of card for you phone. If it is the Micro SD, don't use the Trans Flash cards. From what I understand, there isn't any fixing it. Just hope you can find a store that will take the phone back after 30 days or see if you can get the equipment repair put on by a nice salesman even thought its after the 30 day allotted time period to add it.