Samsung SCH-A950
Phone doesn't ring
My original A950 was stolen and replaced by Verizon. Since activating the new A950, fewer and fewer calls are coming through. Nothing shows up when someone tries to call me, no ring (the volume for everything is turned up to the max). I just get a ring for a voice mail a couple minutes later (usually when I pick up the phone to try and call someone else.)
At first most calls came though, I would get an occasional voice mail without a missed call showing up. Then for a while it only rang for people not on my contact list. Now it seems its just not ringing whatsoever.
Any ideas? I've contacted Verizon on numerous occasions and they have no idea. I'm going to the verizon store later today, but they have proven to be rather clueless in mos...
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At first most calls came though, I would get an occasional voice mail without a missed call showing up. Then for a while it only rang for people not on my contact list. Now it seems its just not ringing whatsoever.
Any ideas? I've contacted Verizon on numerous occasions and they have no idea. I'm going to the verizon store later today, but they have proven to be rather clueless in mos...
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Just ask for another phone. It's obvious there is something wrong with the phone. Instead of dealing with your "clueless" Verizon store, call customer service. More than likly they will give you another phone. You might check with them, too, about your recovered a950. It sounds might peculiar to me that that your Verizon dealer can't re-activate your old phone in place of the one that is having a problem. By calling customer service at least you can check out their story.
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Did Verizon replace it, or insurance through Verizon? The reason I ask is because if it was reported stolen and replaced by insurance, they will not re-activate the old one because it has been put on a "list". This prevents the person who stole it from activating it and therefore you too. Plus, they can't take the chance that it wasn't really stolen, give you a new phone, then have you sell the other one and make a profit ie: insurance fraud. Anyway....if it was replaced by insurance then the replacement phone has a 6 month replacement warranty through the insurance. At least with LOCKLINE. So you would just need to call them directly, explain the problem and they will send you another phone. You would then have to send the defective ...
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Mary, thanks for that explanation regarding insurance. It makes good sense that they wouldn't want to reactivate the phone should it be actually stolen or one that was fraudulently sold. Still, you would think the insurance company should be able to take the original phone off the list once it gets the replacement phone back. After all, didn't they put the original phone on the list?
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