LG VX-8000
For Guitar Guy
You claim youve had alot of problems with Verizon w'ell i join you in saying that i've had quite a few myself.I send emails about problems with sending pics and now a differant problem and it takes a day or more for response and the response is B.S. its like they didnt read what the hell i wrote about the problem and answer with something off the wall. Now let me tell you what is going on now, i just noticed other day online with VZW (my account page) that you can switch to another phone like my old one without calling in,sounds Great but it didnt work.I have been on phone with them and they said give them 48 hrs and they dont know why it dont work,that it should.Also since i got phone on the 1st the phone doesnt appear on my account page ei...
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Yea, evetime I walk into one of the stores just looking at one of the Verizon employees makes me wanna puke. My suggestion is to write a letter to Dennis Strigl the CEO and see where that gets you. Funny because the Corporate fool who called me back and first wanted to assure me he was going to resolve my problems turned out to be a real winner himself. I explained top him that I have had a lot of problems with his employees and his first reaction was telling me that it seems strange that it wasn't just one person and he found it hard to believe that I had problems with many. Well, I told him he better retrain all his employees for his own good. They are incompetent and you will never get the same answer to the same question from many diff...
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Oh not to mention I spent about 3 hours on the phone when I got my first 8000 because I could not connect to mobile web and after the 3rd hour rolled around and transfered me to the 4th level tech I said enough is enough it's 2am I am going to bed. So the next morning I walked into the store and in 10 min they had mobile web working. I freaked and asked why they wasted over 3 hours of my time the night before. Of course they had no answers.
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ok, then my first question (this comes from 6 years of in-store/in-home computer support). Why not just take it in to the store in the first place? I never try to troubleshoot problems over the phone (unless it's just an easy setting to change). It is much easier to troubleshoot if I can see what the unit is doing
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Because it is a hit or miss with Verizon. I shouldn't have to take it into the store to get mobile web working. That is why they pay techs for phone support so what is the point in having a tech support # if they don't do their job correctly
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The better question is why, when you call in and have a technical problem (or data problem, or whatever problem you have), and you select the appropriate option on the automated menu, does it still automatically put you through to customer service, which then has to transfer you 3 times to get to the right person to try and help you with your problem??? That is a complete waste of at least 1 hour of my day. I should not have to hold that long to get someone on the phone when I selected the appropriate option in the first place. What the hell is the purpose of pushing 2 for a data question if I am not going to get a data specialist anyway??? Its maddening, I tell you.
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What markets are you guys in (no dis-respect intended so don't take it that way)? I talked to 2 (in the last week) reps in two different retail stores here in the D.C. area and they both told me the same thing regarding the LG 8000 and V-Cast. I also had to call Verizon today to change a mailing address and request an early equipment up-grade (which they gave me), total time on the call was 6 minutes from my dialing to hang up.
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