Motorola V710
Lewisville, Texas Verizon Wireless Store???
Has anyone on this board sent their V710s to Verizon's Lewisville, Texac location to have their firmware updated? What was the experience like? Did you contact the store before hand? How long did the whole process take? Was there any fee? and what if any disclaimers (b/c the s/w verision is still in testing) did VZW remark? Thank you.
...
I am from out of town but was in Dallas for the weekend called store sales rep. said they could update the phone but when I arrived told by the tech. they were not authorized to do so
...
Cliff Jackson said he was doing it there for anybody, Mike Ticer said they were not, except for employees and BETA testers.
They were doing testing for the car dealers (as of last week) and said they would do it for me, but I eventually did my own 'OR' version flash, according to Spiff's post
https://www.phonescoop.com/phones/p_forum.php?fm=m&f ... »
VZW has apparently caught up to them in Texas, but call and ask for Cliff Jackson there first, before you give up on Verizon all together.
They were doing testing for the car dealers (as of last week) and said they would do it for me, but I eventually did my own 'OR' version flash, according to Spiff's post
https://www.phonescoop.com/phones/p_forum.php?fm=m&f ... »
VZW has apparently caught up to them in Texas, but call and ask for Cliff Jackson there first, before you give up on Verizon all together.
...
Sad when an empolyee has to take it upon themselves to try to fix something!!!!!!!
...
wabmorgan said:
Sad when an empolyee has to take it upon themselves to try to fix something!!!!!!!
Yeah, my store said "We are waiting for Motorola to send us the flash file" it will be available soon [as of August].
Then I walked into the store with the file and asked them to flash the phone. Then they said "We are waiting for Verizon to give us permission to flash the phone"
The guys in Texas are probably in trouble now, just for being helpful to customers.
...
wnrussell said:wabmorgan said:
Sad when an empolyee has to take it upon themselves to try to fix something!!!!!!!
Yeah, my store said "We are waiting for Motorola to send us the flash file" it will be available soon [as of August].
Then I walked into the store with the file and asked them to flash the phone. Then they said "We are waiting for Verizon to give us permission to flash the phone"
The guys in Texas are probably in trouble now, just for being helpful to customers.
You are probably right about that... they probably are or will be in trouble...seems to go that way at most large corporations. In fact, I was having alot of problems getting the software to wor...
(continues)
...
wnrussell said:
The guys in Texas are probably in trouble now, just for being helpful to customers.
See, I know that the guys in Texas were trying to be helpful....
But if I caught the people who support the software I write at the Day Job letting out testing and other random internal releases of our software to all comers, I'd be campaigning to have them fired.
If it, as has been rumored, fries a percentage of the phones it is tried on, that's going to start to add up because people will be sending their phones in for refunds.
The other problem is that if there's something really off in that firmware release, they are stuck with it for a long long time because people may decide that the Texas ver...
(continues)
...
mnrussell... i just spoke with cliff jackson at verizon wireless in tx and he was by far one of the nicest vzw reps that i have spoken to in a long time - thank you for that contact.
he told me that at this time he is unable to flash phones for the public and he is expecting authority to do so within the next two weeks. i asked about decreased battery life and he said that he flashed his phone and those of his employees and he / they have not noticed such, but one should be aware that each phone is different (how - i havent the slightest clue) and that the new software might work differently (if not at all) from phone to phone.
furthremore, and this is the big question. i asked whether other verizon stores would know about this beta ve...
(continues)
he told me that at this time he is unable to flash phones for the public and he is expecting authority to do so within the next two weeks. i asked about decreased battery life and he said that he flashed his phone and those of his employees and he / they have not noticed such, but one should be aware that each phone is different (how - i havent the slightest clue) and that the new software might work differently (if not at all) from phone to phone.
furthremore, and this is the big question. i asked whether other verizon stores would know about this beta ve...
(continues)
...
