BlackBerry Curve 8330
for all those people logging on and chatting with sprint customer care.......
instead of logging onto customer care chats of other providers and wasting time with dumb questions. its people like you that make customer service reps irritable and aggravated. they need to be dealing with issues that are relevant and worth their time.
YOU GET PAID FOR? Hmmmm. No wonder why Sprint customer service sucks.
The customer service line is there to SERVICE CUSTOMERS, not to discuss rumors on release dates.
It just bogs down the system for people with real issues
A casual cell or blackberry user prolly has no idea that the CDMA curve is coming out and they prolly don't care. Its all of these early adopters that are calling in and wasting sprints time.
I understand the economics of retention vs acquistion, but I really don't believe that is the core issue here.
I GET that they are wasting time. I just don't think that it's a great deal of time nor detrimental to their bottom line. There aren't THAT many early adopters.
In everyone's defense, it is Sprint's job to provide a real and consistent answer to their questions. Sprint is the one giving out various and some wrong info. If they gave out one true answer, then the calls would probably stop. Even if the answer is, "undetermined date", or "there is no date yet", that would be better than telling customers, "April 20","next week", "in may", "in june". All of these answers can be heard from Sprint in the same day. lol