LG Voyager VX-10000

Problem w/the external touch qwerty during mobile web. I go to enter a website and hit the "123" key to enter a number it works fine, then when I try to hit the "abc" key ...it wont register and I'm stuck in the 123" mode and it wont let me go back . I can still use some of the other buttons like clr and end but it wont let me use any letter keys ☹️ Anyone else have this problem and know how to fix it? I have software version 7 on my phone.

Thanks