Shop Talk
Question for Indirect Nextel dealers
On Sundays, since FDT support and customer service are closed - how do you get a tentative ban number for a customer?
I've had this problem in the past where a customer has previously ran his/her credit elsewhere and when they come here to activate, I find out they have a tentative ban. I always have to tell them to take the phone with them (they pay me, of course) and then I have to wait until Monday to activate.
Anyone else have this problem or is there an open dept out there that I'm not aware of?
I've had this problem in the past where a customer has previously ran his/her credit elsewhere and when they come here to activate, I find out they have a tentative ban. I always have to tell them to take the phone with them (they pay me, of course) and then I have to wait until Monday to activate.
Anyone else have this problem or is there an open dept out there that I'm not aware of?
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