Shop Talk
48 minutes...
...to program this woman's Centro
1 minute to greet and pull the account up and determine the nature of the call - new phone, ESN swap done, needed manual programming.
22 minutes going over how to get the ##MSL# MDN and MSID entered.... she simply could not comprehend how to enter the numbers on the keypad, despite describing the key by color, number, letter, location on the keypad, etc..
18 minutes on using the directional pad to move down fields... she didn't understand that the raised edge of the directional IS a directional - and that pushing the 'palm' center is not the same as pushing the raised edge directional
6 minutes going over dialing her phone and dialing *4 to confirm it was working... she would not hit *4 and the G...
(continues)
1 minute to greet and pull the account up and determine the nature of the call - new phone, ESN swap done, needed manual programming.
22 minutes going over how to get the ##MSL# MDN and MSID entered.... she simply could not comprehend how to enter the numbers on the keypad, despite describing the key by color, number, letter, location on the keypad, etc..
18 minutes on using the directional pad to move down fields... she didn't understand that the raised edge of the directional IS a directional - and that pushing the 'palm' center is not the same as pushing the raised edge directional
6 minutes going over dialing her phone and dialing *4 to confirm it was working... she would not hit *4 and the G...
(continues)
...
ps: she lost her stylus somehow already and couldn't use the touchscreen properly since she tried to calibrate it with her giant waterheaded fingers...
...
