Shop Talk
Hangovers...make you say mean things (long)
Woke up 25 min before my shift. Barely made it on time. No time for breakfast. Feeling weird. Headache. Big ol' Gatorade bottle helped alot. Anyway...
This lady has a "bluetooth car" as she called it. When she activated service 2 months ago (through telsales) she said she needed a bluetooth phone because she had a "bluetooth car." The idiot sales rep (no offense to sales rep in general) assured her that her Audiovox cdm-whatever had bluetooth on it. She failed to try the out the bluetooth in the first 15 days. When she finally figured out bluetooth was not a feature on he phone, she started calling customer care, and has been, for the last month or so, trying to get an upgrade to a differen...
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This is a true story, we call her agent smith because she claims she works for the government and had to have her name changed on the account as part of her job, (we didn't do it because, duh, she didn't have any proof of this) then she has customer service remove her ssn claiming the same reason. She had a few poor technicians exchange her treo for a new one because it wouldn't allow her to block out his hacking (which was never proved, and is preposterous) when other stores gave up, she came to ours, we told her that it was absolutely impossible for her car to be controlled through any other means than her ...
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