Shop Talk
Yeah so this is a rant...
It's a rant and I'm proud to admit it. You know... it's been three months since midwest customer care was closed in my call center, and I was transfered over to Port Center.
Nothing really has made me hate a service provider this much.. not even in customer care...
Yeah so heres the sitch. Customer calls in, has a porting issue, basically Sprint, doesn't recognize that we've cancelled the port rqsts. Their systems are seeing something completely different than what we're seeing. But the horrible part is, they keep hanging up on me, and number two, "Oh we have to send a message through our systems to our tier two department for a trouble ticket, and they'll fix the issue within 2-3 buisness days..."
That was yesterday.
The port reque...
(continues)
Nothing really has made me hate a service provider this much.. not even in customer care...
Yeah so heres the sitch. Customer calls in, has a porting issue, basically Sprint, doesn't recognize that we've cancelled the port rqsts. Their systems are seeing something completely different than what we're seeing. But the horrible part is, they keep hanging up on me, and number two, "Oh we have to send a message through our systems to our tier two department for a trouble ticket, and they'll fix the issue within 2-3 buisness days..."
That was yesterday.
The port reque...
(continues)
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Nextel's even worse. They won't even give their customers their account numbers over the phone. They know that the customer wants to port, but they try to make it as hard as possible for them in the hopes that the customer will just give up and stay with what they have. Jerks.
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yea but a port rqst with nextel or sprint, tmo, vzw, and a couple others will validate on the account holders socials or the acct number.
the thing i hate about sprint.. is they can't DO ANYTHING at all. all they can say is sorry ma'am it will take 2-3 days for the request to go thru.
and they don't even live in the usa!
the thing i hate about sprint.. is they can't DO ANYTHING at all. all they can say is sorry ma'am it will take 2-3 days for the request to go thru.
and they don't even live in the usa!
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Do you speak with someone in the porting department? Anytime I've had a porting issue, they usually got it fixed pretty quickly.
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Darkinday said:...and they don't even live in the usa!...
That is too funny, bcz is true
ðŸ¤
Anyway, one day i called to wlnp and they solve
the issue in seconds, well not really solved, they notice that in the application for the port in was wrong the ssn (the cust try the port thru RadioShark).
🤣
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That's a very ignorant thing to say. Maybe 10% of their call centers are outsourced.
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I seriously doubt the number is that low.
If it were that low, what they don't tell you is that that 10% handles 75%+ of the calls.
If it were that low, what they don't tell you is that that 10% handles 75%+ of the calls.
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captainplooky said:
I seriously doubt the number is that low.
If it were that low, what they don't tell you is that that 10% handles 75%+ of the calls.
Being a former Sprint customer, I can say that the above is indeed true...almost every time I called customer care (which, due to egregious billins errors, was often), I got someone whose native tongue was clearly some Indian dialect.
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FYI: sprint only has 8 internal call centres, the rest of the 50+ sites are outsourced. of those 10 or so are overseas or in Caribbean countries
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romeowhiskey said:
FYI: sprint only has 8 internal call centres, the rest of the 50+ sites are outsourced. of those 10 or so are overseas or in Caribbean countries
Yep, that is true.
Iam in one of them. 😉
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The company with number guard just in case someone other then the customer tries to port there number to another carrier. 🤣 😎
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Kind of like how Russia had to build a fence to keep their own citizens from getting out!
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