Shop Talk
just have to get it out....
I know we all have rotten customers, but this one pi$$ed me off so much my head it about to explode! I'm also a little worried that I might get in trouble for flying off the handle in the end. 😈
Guy comes in with 2 different LG phones (8100, 3300). 3300 has a charging port completely destroyed (most likely by trying to force the charger in the wrong way) and most of the back of the phone is pried apart.
The second phone (8100) looks normal. It doesn't indicate any water damage, etc.
The guy is upset because he's having trouble charging his battery. Come to find out, he's been taking the battery from the busted phone (which he tried to take apart without taking any of the screws out to try to "fix" the busted port)...
(continues)
Guy comes in with 2 different LG phones (8100, 3300). 3300 has a charging port completely destroyed (most likely by trying to force the charger in the wrong way) and most of the back of the phone is pried apart.
The second phone (8100) looks normal. It doesn't indicate any water damage, etc.
The guy is upset because he's having trouble charging his battery. Come to find out, he's been taking the battery from the busted phone (which he tried to take apart without taking any of the screws out to try to "fix" the busted port)...
(continues)
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You actually took it pretty well. Many other people would have flipped out when he started cursing. And as far as throwing the phone I would have aimed for his head!! I mean come on I've had brochures thrown at me but never phones. I hope your day gets better!
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Ah no, I find it absolutely hilarious to be as calm as possible when they get fired up but I know what you mean, sometimes you can't really help it. I would have kept his phone and called the police to file assault charges for throwing it though. Then he has to come back to get the phone and all that fun stuff.
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Very true. Every once in a while I try to throw in the smile and nod technique
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I would have kept the phone and then later on destroyed the crap out of it and when he came back say that any used phone left in the store is destroyed upon renouncement of ownership 🤣
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Yeah, next time any crazy stuff like that happens call the police, man. You have his phone. You know where he is at and then you will get to see if any of his "people" are lawyers. 😉
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It was an empty threat and I knew it. It just pissed me off. He knows one guy. That guy owns half the town my store is in, but, he only owns the dirty stuff (painting business, dirty apartments, etc.). It's a small town. That guy that owns everything is a loyal customer of ours and knows that if anything can be done, we'll do it. The only thing I couldn't offer to do was take the guy's phone to a service center for him. I couldn't leave my store. Oh well. I haven't heard anything since that day. I imagine that once he sobered up, he realized he was being an a$$.
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I'll bet when he went to the corporate store, he had to get his 8100 checked in to us for extensive physical damage?
lolinsuranceclaim
lolinsuranceclaim
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