Shop Talk
Just had the STUPIDEST meeting ever
So yeah.. Just had a 45 minute telephone meeting about "Hold Times"
First meeting I've been to about this since I've been hired here about 2 years ago. Why didn't this ever come up before? 🤨
Basically, the gist of the meeting was this:
They want us to cut down on our hold times and hold occurences.
However, sometimes there's times (alot of times) where we have to have the person on hold for a while.
They want us to check back with the person every 20-45 seconds, but every time we put them BACK on hold after checking back, it counts as ANOTHER hold occurence, and they don't want us having X-amount of hold occurences each month.
And if we have to transfer someone to another line, we can't put them on hold beforehand (WHIC...
(continues)
First meeting I've been to about this since I've been hired here about 2 years ago. Why didn't this ever come up before? 🤨
Basically, the gist of the meeting was this:
They want us to cut down on our hold times and hold occurences.
However, sometimes there's times (alot of times) where we have to have the person on hold for a while.
They want us to check back with the person every 20-45 seconds, but every time we put them BACK on hold after checking back, it counts as ANOTHER hold occurence, and they don't want us having X-amount of hold occurences each month.
And if we have to transfer someone to another line, we can't put them on hold beforehand (WHIC...
(continues)
...
I sometimes wonder about the manhours wasted with this sort of stuff.
Just another metric that someone came up with to justify their job and if you are on ABC pay to introduce as way to cut pay.
But what the hey, it lets us have something else to toss out here to rant about.
Just another metric that someone came up with to justify their job and if you are on ABC pay to introduce as way to cut pay.
But what the hey, it lets us have something else to toss out here to rant about.
...
