Shop Talk
changing definitions
Always changing something...
The sales practices we have been trained to use are now considered sales fraud. That's Sprint's prerogative, but to claim it won't affect our SV to do things the new way... that's BS. I predict higher handle times and adjustments, as we scramble to keep our SV above goal.
The sales practices we have been trained to use are now considered sales fraud. That's Sprint's prerogative, but to claim it won't affect our SV to do things the new way... that's BS. I predict higher handle times and adjustments, as we scramble to keep our SV above goal.
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