Shop Talk
I'm Not Psychic, Guys
ME: "May I have your PIN, please?"
CST: "It's my birthday." ...long pause...
ME: "And when is your birthday?"
CST: "What are these pending charges for?"
ME: "Premium services, it appears."
CST: "What did I download?"
ME: "I'm not sure, the bill's not printed yet."
CST: "How did it get on my phone?"
ME: 🙄
CST: "Hey, I'm at the airport and I'm about to leave for France. Will I get charged for using my Samsung Moment over there?"
ME: "No you will not, because your Moment will not work overseas."
CST: "Why didn't you guys TELL me that?"
ME: "We weren't aware you would be leaving the country."
CST: "It's my birthday." ...long pause...
ME: "And when is your birthday?"
CST: "What are these pending charges for?"
ME: "Premium services, it appears."
CST: "What did I download?"
ME: "I'm not sure, the bill's not printed yet."
CST: "How did it get on my phone?"
ME: 🙄
CST: "Hey, I'm at the airport and I'm about to leave for France. Will I get charged for using my Samsung Moment over there?"
ME: "No you will not, because your Moment will not work overseas."
CST: "Why didn't you guys TELL me that?"
ME: "We weren't aware you would be leaving the country."
...
me: thank you fo calling *** how can i help you?
cst: YOU TELL ME WHAT'S THE PROBLEM!
(and i had'nt pulled up or anything, and she's screaming out loud for 30 minutes because of something, and she's not pausing so that i can butt in ...)
cst: YOU TELL ME WHAT'S THE PROBLEM!
(and i had'nt pulled up or anything, and she's screaming out loud for 30 minutes because of something, and she's not pausing so that i can butt in ...)
...
how i would have handled it 😈
ME: "May I have your PIN, please?"
CST: "It's my birthday." ...long pause...
ME: "Well happy birthday,...May I have your PIN, please?"
😉
i transfered some lady to our loyalty dept the other day and stayed on the line to listen. she complained for 30 min because she went 240 min over her 300/mo plan. her bigest complaint is "this is how you treat your loyal customers? why didnt any one tell me i was out of minuts?? you should tell me when im out of minuts!!"
i would have LOVED to tell her "well ma'am, does the grocery store call you and tell you your out of milk? does the bank tell you your out of money? your an adult, these are YOUR minuts, YOU need to keep track of it"
i love ho...
(continues)
ME: "May I have your PIN, please?"
CST: "It's my birthday." ...long pause...
ME: "Well happy birthday,...May I have your PIN, please?"
😉
i transfered some lady to our loyalty dept the other day and stayed on the line to listen. she complained for 30 min because she went 240 min over her 300/mo plan. her bigest complaint is "this is how you treat your loyal customers? why didnt any one tell me i was out of minuts?? you should tell me when im out of minuts!!"
i would have LOVED to tell her "well ma'am, does the grocery store call you and tell you your out of milk? does the bank tell you your out of money? your an adult, these are YOUR minuts, YOU need to keep track of it"
i love ho...
(continues)
...
yeah, we have #646# as well as a buncha others 😉 , but it is still thethe CUSTOmers responsability to check!
...
And then when they tell us we're wrong, apologize for not having our brain waves attuned properly.
...
Psychic?
I want to have metaclorians
This is not the phone you're looking for
"waves Hand" Yes you will walk into traffic...
🤣
I want to have metaclorians
This is not the phone you're looking for
"waves Hand" Yes you will walk into traffic...
🤣
...
Me: *waves hand* You forgot why you called.
Cust: I forgot why I called.
Me: *waves hand* You have something better to do than talk with me.
Cust: I'll call you later.
*Customer hangs up*
And then we do this on EVERY CALL.
😁
Cust: I forgot why I called.
Me: *waves hand* You have something better to do than talk with me.
Cust: I'll call you later.
*Customer hangs up*
And then we do this on EVERY CALL.
😁
...
That would be great. Never have another escalated call, just wave your hand.
...
*waves hand* You want to send Pixie all your money. Since you can afford to pay 300.00 in overages every month instead of just increasing your rate plan by 20 bucks a month. 🤣
...
