Shop Talk
Another, why is it...
Why is it people call up to ask a question about their service but do not SHUT UP to let to respond and take care of the issue? I had an idiot who I had to warn three times to let me give him the info. But I finally dumped the call.
He is, I'm sure, STILL talking!
He is, I'm sure, STILL talking!
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Give them a warning and if they keep going, dump the call. How are you helping if you both are at an impass. We are so deep in calls there is a 2 to 3 sec break between them. My call time says move on.
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Oh I could dump the call; once.
And then I'd be on unemployment again.
Company policy on that is frustrating, but I have to try and trigger them to ask for a supervisor if we're at an impasse. It'd be easier and a lot kinder to the reps if we could disconnect an abusive caller.
And then I'd be on unemployment again.
Company policy on that is frustrating, but I have to try and trigger them to ask for a supervisor if we're at an impasse. It'd be easier and a lot kinder to the reps if we could disconnect an abusive caller.
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Where do you work?? The first thing I ask here was can we dump a caller?
It is hard enough......
It is hard enough......
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ACS.
And I asked that when I was interviewed. The resulting response made me rather sad.
And I asked that when I was interviewed. The resulting response made me rather sad.
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