Shop Talk
Sprint CS Reps
Please stop telling customers our location is a corporate/repair center.
I realize some customers are STUPID and don't know that when the front doors of a business (or any building for that matter) face a particular street, their address is ON said street. I also recognize not all customers have common sense, and therefore do not read the HUGE numbers right above our door before coming in to ask if we do repairs.
But I ALSO know a lot of center reps are LAZY and just look at the first store that pops up in their locator and tell the customer where to go.
FYI, there are SIX stores in this area that sell Sprint. Four of said stores are BRANDED by Sprint, and only one of those four (included in the original SIX) is an actual corporate ...
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I realize some customers are STUPID and don't know that when the front doors of a business (or any building for that matter) face a particular street, their address is ON said street. I also recognize not all customers have common sense, and therefore do not read the HUGE numbers right above our door before coming in to ask if we do repairs.
But I ALSO know a lot of center reps are LAZY and just look at the first store that pops up in their locator and tell the customer where to go.
FYI, there are SIX stores in this area that sell Sprint. Four of said stores are BRANDED by Sprint, and only one of those four (included in the original SIX) is an actual corporate ...
(continues)
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We are right next to cricket, AND THEY ALWAYS PARK IN OUR LOT!!!! Cricket has a parking garage, we have 3 spaces for our customers.
Anyways
Cricket, T-Mobile, and AT&T all on the same block.
Anyways
Cricket, T-Mobile, and AT&T all on the same block.
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I missed the part where you told me what location to stop giving to customers. As a Sprint CSR, I'd be more than happy to oblige and ensure that my customers are not directed to your location for assistance, but first I have to actually know where I'm to not be directing them.
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HA...that's when you go...know what? just cause ya mentioned it? ima send every custy i talk to your way just for shiz & giggles lol but that's just me 🤣
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"Yes sir, the call center in Michigan."
"But I live in Texas!"
"I know, but these people are the only ones who can help you. Your phone has a complex problem and requires the best repair center in America."
"But I live in Texas!"
"I know, but these people are the only ones who can help you. Your phone has a complex problem and requires the best repair center in America."
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Amarantamin said:
"Yes sir, the call center in Michigan."
"But I live in Texas!" and god knows i can't get a passport to canada 🤣
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Did you maybe think that the store locator on sprint.com is saying that your store is a repair center, maybe check that first as that is how we look up store, thank you
p.s. we dont waive upgrade fees.
p.s. we dont waive upgrade fees.
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I remember you! We were told the correct store,on the phone, but messed up the address part.
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