Shop Talk
Funny call
So I get a call from an agent in finance, after my opening script, this is what happened:
Rep:Hi, a tech agent help set up a custys auto-pay account, and it was deducted from the wrong account, and now the cust has over draft fees.
Me:Okay, has the cust already switched her auto-pay to the correct account?
Rep: Yes, she has, but what happened is she got over draft fees...
Me: So is she like, wanting a credit for the fees?
Rep: Yes.
Me: Oh ok, unfortunately I can't credit for another departments error in CUSTOMER CARE, if tech made the error, they make the credit.
Rep: Well your department set it up, you make the credit, I know YOU specifically didn't set this up, but you're department screwed up.
(This goes on for lik...
(continues)
Rep:Hi, a tech agent help set up a custys auto-pay account, and it was deducted from the wrong account, and now the cust has over draft fees.
Me:Okay, has the cust already switched her auto-pay to the correct account?
Rep: Yes, she has, but what happened is she got over draft fees...
Me: So is she like, wanting a credit for the fees?
Rep: Yes.
Me: Oh ok, unfortunately I can't credit for another departments error in CUSTOMER CARE, if tech made the error, they make the credit.
Rep: Well your department set it up, you make the credit, I know YOU specifically didn't set this up, but you're department screwed up.
(This goes on for lik...
(continues)
...
