Shop Talk
Does your store charge an "in-store activation" fee?
Or even heard of one that does?
Upgrades, new activations, prepaid, whatever.
Upgrades, new activations, prepaid, whatever.
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With uscc just prepaid, on a contract everything else is billed to them.
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I always tell cus for new lines of service the Act fee is $36 for one/main line or $26 when activating new line of service in FT plan. But if they go to indirect stores I tell them they have their own fees besides our own and might waive their own act fees but not ours. It happens to much with cus calling in over that crap.
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I'm indi.. 36 activation primary lines. 26 secondary. 18 upgrade fees. I don't have the bs best buy fees like connect you bluetooth fee etc... I think that's just ridiculous.
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So you charge that on top of the Carrier's activation fees?
You charge people to upgrade?
You charge people to upgrade?
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I am corp, so I just have those activations fees, depending on current promotion.
I believe 'in store' act fees are usually an indirect trying to make some extra cash.
I believe 'in store' act fees are usually an indirect trying to make some extra cash.
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alltel does...the only ones who are able to bill it are national retailers..i e walmart. 🙄
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Thanks for the replies. I work for indirect (authorized agent/retailer) and they have us charge a minimum of $10 and pay us extra commission if we charge in excess of that with a maximum of $18.
I think it's a total ripoff and have made my opinion known for the nearly 2 years that I've been here. Thankfully we have a new RAE (AT&T rep) who is dead set against it and is trying to get our owner to change the policy on that.
I just wanted to see how common it is and what other retailers may charge.
I think it's a total ripoff and have made my opinion known for the nearly 2 years that I've been here. Thankfully we have a new RAE (AT&T rep) who is dead set against it and is trying to get our owner to change the policy on that.
I just wanted to see how common it is and what other retailers may charge.
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We are indirect. Don't charge any activation fees in-store. Just billed the regular act fees from the carrier.
I did have a lady recently that came in b!tc#ing at us, DEMANDING that we refund her activation fee because she was charged one in-store (at BestBuy). Here's pretty much how it went:
Me - Ma'am, **** charges a $36 activation fee on a new line. That charge is billed to you. No one at **** can give you a credit until after you have talked to BestBuy and figured out what the charge was for.
Crazy lady - 🤨
M - So if you need to get a credit, you need to go to BestBuy and find out what they charged you for, then call CS and they will credit you if they are able to.
C - THAT'S WHAT I'M TRYING TO DO!!! 👿
M - S...
(continues)
I did have a lady recently that came in b!tc#ing at us, DEMANDING that we refund her activation fee because she was charged one in-store (at BestBuy). Here's pretty much how it went:
Me - Ma'am, **** charges a $36 activation fee on a new line. That charge is billed to you. No one at **** can give you a credit until after you have talked to BestBuy and figured out what the charge was for.
Crazy lady - 🤨
M - So if you need to get a credit, you need to go to BestBuy and find out what they charged you for, then call CS and they will credit you if they are able to.
C - THAT'S WHAT I'M TRYING TO DO!!! 👿
M - S...
(continues)
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i work for a premium retailer and the only time we charge an activation fee is if they bring in their own phone to start a prepay line 🙄
when they buy a prepay phone from us it includes the activation, otherwise, its 25 bucks
when they buy a prepay phone from us it includes the activation, otherwise, its 25 bucks
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sometimes i add an extra "service fee" to set up email, transfer numbers, ect. it is standard in our business to charge this now. before, i never did.. try it out.. its just more money in your pocket. They can do it online? sure, but they pay for the internet right? its not free... so it works.
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We charge no upgrade or instore activation fee.
We do, however, have a machine that pulls their numbers and pictures from their phone and puts it in their new one. Unless the customer is a vip, the machine is 10 to use because it is very expensive for us to maintain in store.
We do, however, have a machine that pulls their numbers and pictures from their phone and puts it in their new one. Unless the customer is a vip, the machine is 10 to use because it is very expensive for us to maintain in store.
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wow, how much is it to maintain the "machine" you guys use? we have a machine and its called "cell-brite" and it just lays there with no maintenance needed besides once a month plugging it into a website for updates.
we are supposed to charge $15 for every customer, but that never happens, unless its someone that has brought in a competitors phone because they left sprint will i ever charge that fee 😁
we are supposed to charge $15 for every customer, but that never happens, unless its someone that has brought in a competitors phone because they left sprint will i ever charge that fee 😁
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We don't....Sprint Agent. And we usually can get the activation fee's waived. And we have 14 free phones for new customers.
When everything is free it's easy to sell. 🤣
When everything is free it's easy to sell. 🤣
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No sir i don't order take. I top down sell. I start at the highest plan's with the highest devices. But you and i both know people. I want FREE FREE FREE FREE FREE.
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All my phones that are "free" are with the purchase of car charger or holster etc... People may demand "free", but everyone in life knows there is nothing that actually falls into this category.
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Well my free is at the cost of signing up a contract.
The 14 for free are a holiday promo. And if the customers are nice and doing 5 lines. I'll throw them 2 car chargers for 10 bucks or even less. And i'll wave all fee's.(if they ask for this) If they are rude and impatient, it's 29.99 an access. No fee's waived.
People get treated the way the treat others.
The 14 for free are a holiday promo. And if the customers are nice and doing 5 lines. I'll throw them 2 car chargers for 10 bucks or even less. And i'll wave all fee's.(if they ask for this) If they are rude and impatient, it's 29.99 an access. No fee's waived.
People get treated the way the treat others.
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free phone= Contract + accessory. I don't discount if they are patient.. They should be anyway. Only if they're hawt will I let go profit. Call it what you want but GROSS PROFIT makes my paychecks..This is coming from an ex car sales person. I only waive fees if there is a corporate promo. I'm all about $$$$$$ 1346.86 GP today 😡
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well since we dont get paid on acc sales, why should we care? the cust is happy and will come back. hell they'll send their friends in to get free acc. 🙂
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ahh....it would be nice to get paid on everything. I get paid by phone. It's one rate for any kind of deal. I get a decent hourly pay. It's not bad. But i don't plan on staying here forever.
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I work for an indirect. I'm guessing you guys are Corp.? Who in the **** would want to sell CEll for life??? Oh and yes I do get paid commision on total gp. I wish I got paid per phone I do like 60+ a month @ my store. 😕 I may be losing out
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no at a agent in a affiliate market.I get paid ten bucks a pop no matter what it is. So i'm at 32 phones so far this month. 320 in commission. Plus i'm hourly and actually get over time. So it's not that bad. But i want more! 🤣
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Thats why so many people are leaving Sprint, right?
Seriously, we get more port ins from Sprint than almost any other carrier, and they are taking a price increase to come here.
Seriously, we get more port ins from Sprint than almost any other carrier, and they are taking a price increase to come here.
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And I'll tell you why!!!!!
We have multiple customers who can't seem to keep track of their phones, let alone who wants which phone. One account in particular, I would do an esn change across all 7 lines on the account atleast once a month, if not more. Just because now the sons, daughters, moms, and dads, all want to try the other's out. Doing a 7 line ESN change costs a lot of time. When I have customers waiting in line to spend money, and get tired of waiting the 15-20 minutes It is going to take me to change the esn's, and get them all activated. I have then lost money. So yes, we charge a $10 per line esn change fee for customer provided equipment changes. We are paid on a commission structure, and I can't afford to have a 3 o...
(continues)
We have multiple customers who can't seem to keep track of their phones, let alone who wants which phone. One account in particular, I would do an esn change across all 7 lines on the account atleast once a month, if not more. Just because now the sons, daughters, moms, and dads, all want to try the other's out. Doing a 7 line ESN change costs a lot of time. When I have customers waiting in line to spend money, and get tired of waiting the 15-20 minutes It is going to take me to change the esn's, and get them all activated. I have then lost money. So yes, we charge a $10 per line esn change fee for customer provided equipment changes. We are paid on a commission structure, and I can't afford to have a 3 o...
(continues)
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amen!!!!
I do have a question how do you guys get away with charging 10 bucks for a contact transfer? and do you guys just pocket that money or does that money go to the store?
I do have a question how do you guys get away with charging 10 bucks for a contact transfer? and do you guys just pocket that money or does that money go to the store?
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It is rang up into our system. We the rep's don't get the full $10 of either the phonebook transfer or esn change, we make a portion of it, and it counts towards monthly goals which we get bonuses from. Any time we use our phonebook transfer machine, we charge the fee. Customer argument "That's outrageous" My argument "Enter them yourself"
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we also charge the cellebrite fee of 10. we are paid on a gross profit basis (10% of cost - price)
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we also use a cell brite but if higher management would murder us if they found out we were charging for it..but i def. see the point in doing that. if something happens to the machine. you guys have the funds to replace it or any of the cables..its actually not a bad idea.
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as i explain to customers:
see, in a business environment, i provide a service which you pay for. yes, you can do this yourself and that is an option. however, if i provide the service, you will pay me for my time and use of my machine.
see, in a business environment, i provide a service which you pay for. yes, you can do this yourself and that is an option. however, if i provide the service, you will pay me for my time and use of my machine.
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I show them how the machine is connected to the internet, I also show them the 100+ cables that we need to connect the phones to the machine and I explain that the machine itself cost our store almost 1200 and it requires a yearly fee to keep it up to date with all the new drivers.
Most people are happy to pay the fee when I tell them I can pull their pictures and contacts off in a matter of minutes instead of them spending hours to do it manually.
Most people are happy to pay the fee when I tell them I can pull their pictures and contacts off in a matter of minutes instead of them spending hours to do it manually.
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Our corporate actually gives us a hard time if we DON'T charge for phonebooks.
We have the ESN and phonebook fees as well. I generally don't charge the ESN for people who upgrade in our store (if they buy the phone here) Phonebooks are typically free with new customers, and for verizon VIP's (Primary line only)
We have the ESN and phonebook fees as well. I generally don't charge the ESN for people who upgrade in our store (if they buy the phone here) Phonebooks are typically free with new customers, and for verizon VIP's (Primary line only)
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we do the contact transfer for free if they buy the phone from us... other than that it's pretty much up to us to decide if we apply the fee or not...
the way i see it:
they buy the phone at corporate/walmart/costco/etc - they pay the fee.
they buy it here, we'll do it to be nice.
esn change? we charge the fee unless it's someone we know whom we suggested finding a backup phone for their water-damaged phone.
we are here to make money, not cater to Bob 😁
the way i see it:
they buy the phone at corporate/walmart/costco/etc - they pay the fee.
they buy it here, we'll do it to be nice.
esn change? we charge the fee unless it's someone we know whom we suggested finding a backup phone for their water-damaged phone.
we are here to make money, not cater to Bob 😁
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